TPS Motorsports [dispute]
11-06-2012, 08:23 AM
#1
Supporting Vendor
Thread Starter
TPS Motorsports [dispute]
We purchased a set of Z06 brakes and Calipers from this Guy Mike Mak at TPS, WWW.TPSMOTORSPORTS.COM about 4 months ago. He starts calling all the other products out there inferior, terrible and over priced. Says he can give us a set at a great price and a $300 CORE Exchange.
Mind you we are building a Custom SS Vette which is still ongoing. We were in touch with Mike about the build and we spoke to Mike via email about returning the Calipers a few weeks ago which was 4 months after the purchase and we understand that. Mike had agreed to this as he was aware of our build and just said send them back.
In the meantime he goes on to try to talk trash about us saying we were trying to pull one over on him, he doesn't have room for anymore CORES etc etc and writes all sorts of stuff about us being a bad customer.
Once we show him the proof of him saying we can send the Calipers back and that he was aware of them being delayed several months, he deletes all his BS and NONSENSE posts.
This is where it gets better,
Our shop doing the install sends the brackets and calipers back to Mike, again our performance shop which is one of the top tuners on the east coast and has done this hundreds of times and Mike claims there is damage on the logs damage on the pistons, YADA YADA YADA.
Our shop says have Mike give them a call or vice versa but Mike goes into a tantrum and says we aren't dealing with them he sent us broken CORES and all this other stuff while calling them IDIOTS AND MORONS. I respectfully asked that he get in touch with them to which he hangs up the phone on us.
So instead of the $300 CORE he claims he can only do $150 so our shop tells us thats no good, we will pay for him to ship them back to us and honor your CORE charge. To this Mike immediately stumbles again on his words and says, check was already sent for $150 and we aren't going to send it back to you its been taken apart and all this other BS.
So you judge for yourself whom you want to give your money to here on this forum. I can tell you for sure I have dealt with many dealers on this forum and NEVER ONCE have I dealt with such a Immature, Unprofessional, and disresptful Vendor.
IF YOU WANT MORE INFORMATION OR WANT ME TO POST MORE TRUTHS EVEN THOUGH HE IS TRYING TO CLAIM WE ARE A BAD CUSTOMER BECAUSE WE WANTED WHAT WAS PROMISED LET ME KNOW!!!!
Here's the pictures that Mike claims were from our CORES returned. If indeed this was from shipping without packing material which again is what Mike claims, the shop that sent them to Mike offered to pay TPS to ship back and honor our CORE CHARGE.
BUT BUT, MIKE ALL OF A SUDDEN SAYS, TOO LATE CHECK IS IN THE MAIL FOR $150, EVEN THOUGH IT WAS 2 HOURS EARLIER HE CAME UP WITH THIS FIGURE. IF IT WAS A SHIPPING MISHAP OUR SHOP AGREED TO HANDLE IT, BUT MIKE WOULDN"T EVEN TALK TO THEM INSTEAD CALLING THEM MORONIC AND IDIOTIC, HOWS THAT FOR PROFESSIONALISM.
YOU GUYS BUY FROM WHOM YOU WISH!!!
HE CALLS US A NIGHTMARE CUSTOMER, LOL, I SAY ABSOLUTELY!!!
FROM INSTALL SHOP
Gerry, we have returned hundreds of cores over the years to the largest brake distributors in the business and although I applogize if there was a lack of packing material, but this has NEVER once been an issue. They are cores, they are normally damaged as that is why they are replaced in the first place from most cars. A company is supposed to rebuild them and clean them up as needed, before selling. unless there was detailed instructions on how to return(which we never received) then this seller is not following the normal protocol. Any issues and let me know and I will call them. Once again, I apologize, but this is a very unreasonable allegation on a core return
MIKES PROFESSIONAL RESPONSE
Gerry,
I am going to post every email you have sent and upload the voice mail you just left so everyone can hear what your accusing me of. Here are the facts after our agreement. BTW, I cut your check already and the mail man picked it up. The calipers have already been taken apart and parts we can keep we're keeping the others we're scrapping.
#1-Your mechanic sent back the calipers and brackets with ZERO packaging and they caused damage which couldn't be fixed.
#2-Your moronic mechanic says it's normal for the calipers to be damaged like that. That is like saying curb rash for wheels is normal wear and tear.
#3-You look through my core refund policy and actually tell me that it's doesn't say the cores need to be non-damaged? Are you freaking kidding me? You really must be desperate for the $300 and obviously your degree in biochemistry hasn't done you any good.
#4-You tell me over the phone that the damaged cores is a problem I have to deal with your mechanic.... why the hell should I deal with your mechanic when he screwed up? You said it wasn't your problem and it was mine and his and your caught in the middle..
#5-You say I'm rude and unprofessional... wow that's amazing coming from some one who has tried to side step responsibility.
I'm tired of your games and accusations. What don't you understand about what happend??!? Your mechanic sent me damaged items and you want the full core refund? Give me a break...
FROM MIKE TO US
Nov 5 @616 PM
A refund will be mailed out to you tomorrow. I can no longer process your refund through Paypal because you took so long to send the calipers back. Paypal has a 90 day limit as to if you can refund a transaction.
I don't have time to deal with all your games and bull$$##.
FROM MYSELF TO MIKE,
I DON'T WANT ANY REFUND and stop the threats. You told me to call my mechanic and have him handle it which I did.
You just want to keep insulting me and I told you I didn't send them back.
So it's easy I'll pay you to ship them back to him and he'll compensate us.
How's that hard and why continue to threaten is and be rude. You can't give the refund, that's fine. Ill pay to ship back to the shop and he'll handle it.
How's that wrong??
MIKES RESPONSE
Gerry,
It's too late the check was mailed out already. I don't sit around waiting for your emails.. once I got the email regarding your acceptance of the $150 I cut it so I can rid myself of you forever.
You either must be really stupid OR you have no clue how rude and obnoxious you are. I'm done dealing with you... you have wasted so much of my time and made a simple refund very complicated and painful.
MIND YOU 2 HOURS EARLIER HE SAID HE WOULD SEND BACK IF WE PAID FOR THEM, WHICH AFTER SEEING HOW MIKE WAS WE AGREED TO PAY AND OUR INSTALL SHOP WAS GOING TO HONOR THE FULL REBATE!!!!
FOR THOSE OF YOU THAT WANT TO DO BUSINESS WITH HIM GOOD LUCK. PLEASE MAKE SURE YOU RESEARCH WHOM YOU BUY FROM. MIKE CAN SAY AND POST WHATEVER BS HE WANTS BUT THE TRUTH HAS BEEN SET FREE. TAKE CARE MY FORUM FRIENDS!!
ONCE WE CALLED HIS BLUFF HE WENT FROM REFUND WAS GOING OUT TOMORROW TO SENT INSTANTLY. MIND YOU ALL THIS FROM HIS IPHONE IN LESS THAN AN HOUR TIME FRAME. YOU GUYS DO THE MATH. I GOT GOT, SO BE IT.
Mind you we are building a Custom SS Vette which is still ongoing. We were in touch with Mike about the build and we spoke to Mike via email about returning the Calipers a few weeks ago which was 4 months after the purchase and we understand that. Mike had agreed to this as he was aware of our build and just said send them back.
In the meantime he goes on to try to talk trash about us saying we were trying to pull one over on him, he doesn't have room for anymore CORES etc etc and writes all sorts of stuff about us being a bad customer.
Once we show him the proof of him saying we can send the Calipers back and that he was aware of them being delayed several months, he deletes all his BS and NONSENSE posts.
This is where it gets better,
Our shop doing the install sends the brackets and calipers back to Mike, again our performance shop which is one of the top tuners on the east coast and has done this hundreds of times and Mike claims there is damage on the logs damage on the pistons, YADA YADA YADA.
Our shop says have Mike give them a call or vice versa but Mike goes into a tantrum and says we aren't dealing with them he sent us broken CORES and all this other stuff while calling them IDIOTS AND MORONS. I respectfully asked that he get in touch with them to which he hangs up the phone on us.
So instead of the $300 CORE he claims he can only do $150 so our shop tells us thats no good, we will pay for him to ship them back to us and honor your CORE charge. To this Mike immediately stumbles again on his words and says, check was already sent for $150 and we aren't going to send it back to you its been taken apart and all this other BS.
So you judge for yourself whom you want to give your money to here on this forum. I can tell you for sure I have dealt with many dealers on this forum and NEVER ONCE have I dealt with such a Immature, Unprofessional, and disresptful Vendor.
IF YOU WANT MORE INFORMATION OR WANT ME TO POST MORE TRUTHS EVEN THOUGH HE IS TRYING TO CLAIM WE ARE A BAD CUSTOMER BECAUSE WE WANTED WHAT WAS PROMISED LET ME KNOW!!!!
Here's the pictures that Mike claims were from our CORES returned. If indeed this was from shipping without packing material which again is what Mike claims, the shop that sent them to Mike offered to pay TPS to ship back and honor our CORE CHARGE.
BUT BUT, MIKE ALL OF A SUDDEN SAYS, TOO LATE CHECK IS IN THE MAIL FOR $150, EVEN THOUGH IT WAS 2 HOURS EARLIER HE CAME UP WITH THIS FIGURE. IF IT WAS A SHIPPING MISHAP OUR SHOP AGREED TO HANDLE IT, BUT MIKE WOULDN"T EVEN TALK TO THEM INSTEAD CALLING THEM MORONIC AND IDIOTIC, HOWS THAT FOR PROFESSIONALISM.
YOU GUYS BUY FROM WHOM YOU WISH!!!
HE CALLS US A NIGHTMARE CUSTOMER, LOL, I SAY ABSOLUTELY!!!
FROM INSTALL SHOP
Gerry, we have returned hundreds of cores over the years to the largest brake distributors in the business and although I applogize if there was a lack of packing material, but this has NEVER once been an issue. They are cores, they are normally damaged as that is why they are replaced in the first place from most cars. A company is supposed to rebuild them and clean them up as needed, before selling. unless there was detailed instructions on how to return(which we never received) then this seller is not following the normal protocol. Any issues and let me know and I will call them. Once again, I apologize, but this is a very unreasonable allegation on a core return
MIKES PROFESSIONAL RESPONSE
Gerry,
I am going to post every email you have sent and upload the voice mail you just left so everyone can hear what your accusing me of. Here are the facts after our agreement. BTW, I cut your check already and the mail man picked it up. The calipers have already been taken apart and parts we can keep we're keeping the others we're scrapping.
#1-Your mechanic sent back the calipers and brackets with ZERO packaging and they caused damage which couldn't be fixed.
#2-Your moronic mechanic says it's normal for the calipers to be damaged like that. That is like saying curb rash for wheels is normal wear and tear.
#3-You look through my core refund policy and actually tell me that it's doesn't say the cores need to be non-damaged? Are you freaking kidding me? You really must be desperate for the $300 and obviously your degree in biochemistry hasn't done you any good.
#4-You tell me over the phone that the damaged cores is a problem I have to deal with your mechanic.... why the hell should I deal with your mechanic when he screwed up? You said it wasn't your problem and it was mine and his and your caught in the middle..
#5-You say I'm rude and unprofessional... wow that's amazing coming from some one who has tried to side step responsibility.
I'm tired of your games and accusations. What don't you understand about what happend??!? Your mechanic sent me damaged items and you want the full core refund? Give me a break...
FROM MIKE TO US
Nov 5 @616 PM
A refund will be mailed out to you tomorrow. I can no longer process your refund through Paypal because you took so long to send the calipers back. Paypal has a 90 day limit as to if you can refund a transaction.
I don't have time to deal with all your games and bull$$##.
FROM MYSELF TO MIKE,
I DON'T WANT ANY REFUND and stop the threats. You told me to call my mechanic and have him handle it which I did.
You just want to keep insulting me and I told you I didn't send them back.
So it's easy I'll pay you to ship them back to him and he'll compensate us.
How's that hard and why continue to threaten is and be rude. You can't give the refund, that's fine. Ill pay to ship back to the shop and he'll handle it.
How's that wrong??
MIKES RESPONSE
Gerry,
It's too late the check was mailed out already. I don't sit around waiting for your emails.. once I got the email regarding your acceptance of the $150 I cut it so I can rid myself of you forever.
You either must be really stupid OR you have no clue how rude and obnoxious you are. I'm done dealing with you... you have wasted so much of my time and made a simple refund very complicated and painful.
MIND YOU 2 HOURS EARLIER HE SAID HE WOULD SEND BACK IF WE PAID FOR THEM, WHICH AFTER SEEING HOW MIKE WAS WE AGREED TO PAY AND OUR INSTALL SHOP WAS GOING TO HONOR THE FULL REBATE!!!!
FOR THOSE OF YOU THAT WANT TO DO BUSINESS WITH HIM GOOD LUCK. PLEASE MAKE SURE YOU RESEARCH WHOM YOU BUY FROM. MIKE CAN SAY AND POST WHATEVER BS HE WANTS BUT THE TRUTH HAS BEEN SET FREE. TAKE CARE MY FORUM FRIENDS!!
ONCE WE CALLED HIS BLUFF HE WENT FROM REFUND WAS GOING OUT TOMORROW TO SENT INSTANTLY. MIND YOU ALL THIS FROM HIS IPHONE IN LESS THAN AN HOUR TIME FRAME. YOU GUYS DO THE MATH. I GOT GOT, SO BE IT.
__________________
#1 Forged Wheel Master Distributor for Corvettes Worldwide since 2010
Call/Text 440-915-6166
Forgeline*Anrky*HRE*PUR*Brixton*Vorstein er*Akra*Brembo*IPE and Many More....
REVIEWS: http://forums.corvetteforum.com/whee...r-reviews.html
WEBSITE: www.cw4L.com
EMAIL: sales@cw4L.com
PHONE 440-915-6166 CALL OR TEXT ANYTIME!!!
Follow us on Instagram @custom_wheels_for_less
Call/Text 440-915-6166
Forgeline*Anrky*HRE*PUR*Brixton*Vorstein er*Akra*Brembo*IPE and Many More....
REVIEWS: http://forums.corvetteforum.com/whee...r-reviews.html
WEBSITE: www.cw4L.com
EMAIL: sales@cw4L.com
PHONE 440-915-6166 CALL OR TEXT ANYTIME!!!
Follow us on Instagram @custom_wheels_for_less
Last edited by CW4L; 11-06-2012 at 01:25 PM.
11-06-2012, 04:13 PM
#2
Supporting Vendor
Member Since: Nov 2007
Location: San Jose CA
Posts: 30,294
Received 270 Likes
on
204 Posts
St. Jude Donor '11
Gerry,
As I have stated to you the calipers were shipped back to us with ZERO packaging and because of that they were damaged to the point where some of the parts had to be replaced. For some odd reason you and the shop believe the damage didn't occur and it's normal wear and tear. Well it's not normal wear and tear and no one who sees those pictures will agree with you.
I have NEVER thrown tantrums and honestly what would you like me to call people who INSIST that the calipers you posted above ARE normal... NO ONE WOULD AGREE WITH YOU! That's why other in Vendor section people said you are WRONG.
I have told you when you were 1st notified about the bad calipers we were going to try and salvage what we can so we can give you some of your core money back. You asked for a check and I signed it and mailed it because I'm sick and tired of dealing with your drama and BS. Yes I told you it would be cut a day later... does that mean I'm not allowed to cut it early and mail it out sooner?
#1-You emailed me 6 months after you receiving the brakes asking if I could take them back. When I told you no I would not you basiclly went nuts. After tons of BS with you and over 100 emails with threats from you of lawsuits, calling the CA Attorney General, etc, tons of name calling.. then ALL of a sudden after days of BS from you you say you have proof of a email that you are going to expose me as the thief I am. I ask you to provide this proof and you say no your not going to do it and refuse to. So you DRAG this issue out longer and ALL I keep asking you is provide proof and you keep saying no and said you always had this email. So if you really had this email from the get go why not give it to me and the issue would have been solved and avoided.
#2-I refuse to talk to your mechanic because I dealt with you regarding the transaction. PLUS you kept telling me it was a problem with me and your mechanic and not your problem... why is it MY problem when it's your mechanic who shipped the parts back to me without packing and had the calipers damaged? AND why would I waste my time talking to people who believe the calipers they send me was just wear and tear even though the product was damaged because of lack of packaging.
#3-Sorry I misspelled nightmare. You obviously are such an idiot that you cannot realize it was a typo at Nightamre. This is a perfect example of how petty you are and have been.
#4-You did not initially ask us to reject the calipers. In fact, you were all upset about the possibility of losing the $300 core charge.
#5-Calipers are taken apart to see if we can fix them... I told you in the beginning we're going to try and fix them and asses what core value we can give back.
#6-I cut the $150 back to you once you sent me the email to send you the $150 core... I don't have time with your games of send back the cores, ok I will take the $150, then now you won't and want to tear up the check.... do as you please as the calipers are dissembled and your $150 core refund has been sent to you as per your request.
You really are clueless aren't you? You guys send me back damaged calipers, you acknowledge the your shop screwed up AND now you are arguing whether you really sent back bad calipers? That god your not a lawyer because you would loose every case because you can't get your facts straight. In fact, you waffle more on things than Obama.
This issue is closed... you accepted the $150 refund and I sent it to you... if you chose to destroy the check that's your issue and problem. I've done my part. If you wanted to ensure you receive the $300 back you should have made sure your mechanic packaged the products as that... it's that simple.
++++++++++++++++++++++++++++++++++++++
Below are emails which support my position with you....
Gerry claims that the damage is caused by normal wear and tear.. not because there was no packing material... here is his email to me...
Mike,
The logo damage is from normal wear and tear most likely not shipping. As our mechanic stated cores are completely rebuilt and he has done numerous sets and shipped without a problem. If there's a problem he will discuss with you directly. I will be providing his contact information so you can talk to him about it. He did not see anything noted on your website regarding this and would like to handle with you directly if there is a problem with the CORE refund.
Thanks,
Gerry
++++++++++++++++++++++++++++++++++++++++ ++++
You would think that if someone sends you bad cores they would accept responsibility BUT he tries to force me to deal with his mechanic saying over the phone "This is between you and him.. I'm just caught in the middle"
He also tells me that nothing on my website states that cores cannot be sent back in damaged condition which is absurd.
++++++++++++++++++++++++++++++++++++++++ ++++
From:
Gerry Corbo <sales@customwheelsforless.com> (Add as Preferred Sender)
Date: Mon, Nov 05, 2012 1:31 pm
To: Mike Mak <mikem@tpsmotorsports.com>
Fine lets get this over with!!!
Thanks,
Gerry
Custom Wheels, Owner
www.customwheelsforless.com
440-915-6166
On Nov 5, 2012, at 3:13 PM, Mike Mak <mikem@tpsmotorsports.com> wrote:
> 150 refund back
>
> Mike Mak
> iPhone
++++++++++++++++++++++++++++++++++++++++ +++++++
Here is a email from when I notified you of the damages....
+++++++++++++++++++++++++++++++++++++
From: Gerry <sales@customwheelsforless.com> (Add as Preferred Sender)
Date: Thu, Nov 01, 2012 11:41 am
To: mikem@tpsmotorsports.com
From our shop, let me know what you think, this is what the owner said
Gerry, we have returned hundreds of cores over the years to the largest brake distributors in the business and although I applogize if there was a lack of packing material, but this has NEVER once been an issue. They are cores, they are normally damaged as that is why they are replaced in the first place from most cars. A company is supposed to rebuild them and clean them up as needed, before selling. unless there was detailed instructions on how to return(which we never received) then this seller is not following the normal protocol. Any issues and let me know and I will call them. Once again, I apologize, but this is a very unreasonable allegation on a core return
________________________
On Thu, Nov 1, 2012 at 1:59 PM, <mikem@tpsmotorsports.com> wrote:
I am sure I can give you something for them but I need to see what I can salvage... I'll let you know by Monday what I can do for you... I was pretty surprised that there was ZERO packaging in the package.
BTW, very sorry to hear about the hurricane damage... hopefully everyone you know is ok health wise.
Mike Mak
TPS Motorsports
TPSMotorsports.com
180 E. Sunnyoaks Ave. Bldg #3
Campbell, CA 95008
Phone: 408/898-4632
________________________
-------- Original Message --------
Subject: Re: Rebate
From: Gerry <sales@customwheelsforless.com>
Date: Thu, November 01, 2012 10:51 am
To: mikem@tpsmotorsports.com
Can't ask for better news than that Mike. I already sent the shop an email and expect to be answered. This whole fiasco is a nitemare and doesn't look like it will end anytime soon, as now you are saying I wont get a Credit. Its just all too funny to me. We just sustained over 20k in Hurricane Damage from Sandy and trying to get every nickel I can and now I'm sure I'm gonna lose this $300.
What a joke man, so what do you want to do mail them back??
____________________________
On Thu, Nov 1, 2012 at 1:45 PM, <mikem@tpsmotorsports.com> wrote:
Gerry,
Who ever packed the calipers did a HORRIBLE job of packing the calipers.. they did not use ANY packing material. I mean they used ZERO packing material so the calipers got banged around. There's no damage to the brackets but the logo got chipped and so did the pistons. Here are the pictures of what happened to them. I will have to see if we can salvage these things. The brackets and rear calipers are fine but the front calipers got chipped and the pistons got damaged and will have to be replaced.
Mike Mak
TPS Motorsports
TPSMotorsports.com
180 E. Sunnyoaks Ave. Bldg #3
Campbell, CA 95008
Phone: 408/898-4632
++++++++++++++++++++++++++++++++++++++++ ++++++++++++
From:
Gerry <sales@customwheelsforless.com> (Add as Preferred Sender)
Date: Mon, Nov 05, 2012 12:27 pm
To: Mike Mak <mikem@tpsmotorsports.com>
Paypal me the $150 and I'm done with you. You are the most rude and unprofessional individual I have dealt with. When all said in done I get a hundred bucks. Whatever, just want this transaction with you over.
Gerry
++++++++++++++++++++++++++++++++
On Mon, Nov 5, 2012 at 3:13 PM, Mike Mak <mikem@tpsmotorsports.com> wrote:
150 refund back
Mike Mak
iPhone
++++++++++++++++++++++++++++++++++++
On Nov 5, 2012, at 11:58 AM, Gerry <sales@customwheelsforless.com> wrote:
> Mike,
>
> Where are we at with the CORE Refund and amount, I know you said you would get back to me by today.
>
> Thanks,
>
> Gerry
++++++++++++++++++++++++++++++++++++
> On Mon, Nov 5, 2012 at 9:49 AM, Mike Mak <mikem@tpsmotorsports.com> wrote:
>
> Gerry,
>
> With all due respect chipped logos ARE not part of normal wear and tear. Chipped pistons are not normal wear and tear. The seals and boots needing replacing is normal wear and tear. If you really believe him then I don't know what to say because that is a ridiculous statement. Your mechanic is a morron and an idiot. I don't want or need to talk to him. If you want to call me you are welcomed to but I have no desire to talk to him
>
> Mike Mak
> iPhone
>
++++++++++++++++++++++++++++++++++++
> On Nov 5, 2012, at 4:33 AM, Gerry <sales@customwheelsforless.com> wrote:
>
>> Mike,
>>
>> The logo damage is from normal wear and tear most likely not shipping. As our mechanic stated cores are completely rebuilt and he has done numerous sets and shipped without a problem. If there's a problem he will discuss with you directly. I will be providing his contact information so you can talk to him about it. He did not see anything noted on your website regarding this and would like to handle with you directly if there is a problem with the CORE refund.
>>
>> Thanks,
>>
>> Gerry
++++++++++++++++++++++++++++++++++++
>> On Thu, Nov 1, 2012 at 2:46 PM, <mikem@tpsmotorsports.com> wrote:
>>
>> Gerry,
>>
>> Having damage on the body is not that big of an issue but the corvette logo is chipped up and you can't fix that... NOT all calipers have logos on them. Your mechanic is a idiot.
>>
>> Mike Mak
>> TPS Motorsports
>> TPSMotorsports.com
>> 180 E. Sunnyoaks Ave. Bldg #3
>> Campbell, CA 95008
>> Phone: 408/898-4632
>>
__________________
As I have stated to you the calipers were shipped back to us with ZERO packaging and because of that they were damaged to the point where some of the parts had to be replaced. For some odd reason you and the shop believe the damage didn't occur and it's normal wear and tear. Well it's not normal wear and tear and no one who sees those pictures will agree with you.
I have NEVER thrown tantrums and honestly what would you like me to call people who INSIST that the calipers you posted above ARE normal... NO ONE WOULD AGREE WITH YOU! That's why other in Vendor section people said you are WRONG.
I have told you when you were 1st notified about the bad calipers we were going to try and salvage what we can so we can give you some of your core money back. You asked for a check and I signed it and mailed it because I'm sick and tired of dealing with your drama and BS. Yes I told you it would be cut a day later... does that mean I'm not allowed to cut it early and mail it out sooner?
#1-You emailed me 6 months after you receiving the brakes asking if I could take them back. When I told you no I would not you basiclly went nuts. After tons of BS with you and over 100 emails with threats from you of lawsuits, calling the CA Attorney General, etc, tons of name calling.. then ALL of a sudden after days of BS from you you say you have proof of a email that you are going to expose me as the thief I am. I ask you to provide this proof and you say no your not going to do it and refuse to. So you DRAG this issue out longer and ALL I keep asking you is provide proof and you keep saying no and said you always had this email. So if you really had this email from the get go why not give it to me and the issue would have been solved and avoided.
#2-I refuse to talk to your mechanic because I dealt with you regarding the transaction. PLUS you kept telling me it was a problem with me and your mechanic and not your problem... why is it MY problem when it's your mechanic who shipped the parts back to me without packing and had the calipers damaged? AND why would I waste my time talking to people who believe the calipers they send me was just wear and tear even though the product was damaged because of lack of packaging.
#3-Sorry I misspelled nightmare. You obviously are such an idiot that you cannot realize it was a typo at Nightamre. This is a perfect example of how petty you are and have been.
#4-You did not initially ask us to reject the calipers. In fact, you were all upset about the possibility of losing the $300 core charge.
#5-Calipers are taken apart to see if we can fix them... I told you in the beginning we're going to try and fix them and asses what core value we can give back.
#6-I cut the $150 back to you once you sent me the email to send you the $150 core... I don't have time with your games of send back the cores, ok I will take the $150, then now you won't and want to tear up the check.... do as you please as the calipers are dissembled and your $150 core refund has been sent to you as per your request.
You really are clueless aren't you? You guys send me back damaged calipers, you acknowledge the your shop screwed up AND now you are arguing whether you really sent back bad calipers? That god your not a lawyer because you would loose every case because you can't get your facts straight. In fact, you waffle more on things than Obama.
This issue is closed... you accepted the $150 refund and I sent it to you... if you chose to destroy the check that's your issue and problem. I've done my part. If you wanted to ensure you receive the $300 back you should have made sure your mechanic packaged the products as that... it's that simple.
++++++++++++++++++++++++++++++++++++++
Below are emails which support my position with you....
Gerry claims that the damage is caused by normal wear and tear.. not because there was no packing material... here is his email to me...
Mike,
The logo damage is from normal wear and tear most likely not shipping. As our mechanic stated cores are completely rebuilt and he has done numerous sets and shipped without a problem. If there's a problem he will discuss with you directly. I will be providing his contact information so you can talk to him about it. He did not see anything noted on your website regarding this and would like to handle with you directly if there is a problem with the CORE refund.
Thanks,
Gerry
++++++++++++++++++++++++++++++++++++++++ ++++
You would think that if someone sends you bad cores they would accept responsibility BUT he tries to force me to deal with his mechanic saying over the phone "This is between you and him.. I'm just caught in the middle"
He also tells me that nothing on my website states that cores cannot be sent back in damaged condition which is absurd.
++++++++++++++++++++++++++++++++++++++++ ++++
From:
Gerry Corbo <sales@customwheelsforless.com> (Add as Preferred Sender)
Date: Mon, Nov 05, 2012 1:31 pm
To: Mike Mak <mikem@tpsmotorsports.com>
Fine lets get this over with!!!
Thanks,
Gerry
Custom Wheels, Owner
www.customwheelsforless.com
440-915-6166
On Nov 5, 2012, at 3:13 PM, Mike Mak <mikem@tpsmotorsports.com> wrote:
> 150 refund back
>
> Mike Mak
> iPhone
++++++++++++++++++++++++++++++++++++++++ +++++++
Here is a email from when I notified you of the damages....
+++++++++++++++++++++++++++++++++++++
From: Gerry <sales@customwheelsforless.com> (Add as Preferred Sender)
Date: Thu, Nov 01, 2012 11:41 am
To: mikem@tpsmotorsports.com
From our shop, let me know what you think, this is what the owner said
Gerry, we have returned hundreds of cores over the years to the largest brake distributors in the business and although I applogize if there was a lack of packing material, but this has NEVER once been an issue. They are cores, they are normally damaged as that is why they are replaced in the first place from most cars. A company is supposed to rebuild them and clean them up as needed, before selling. unless there was detailed instructions on how to return(which we never received) then this seller is not following the normal protocol. Any issues and let me know and I will call them. Once again, I apologize, but this is a very unreasonable allegation on a core return
________________________
On Thu, Nov 1, 2012 at 1:59 PM, <mikem@tpsmotorsports.com> wrote:
I am sure I can give you something for them but I need to see what I can salvage... I'll let you know by Monday what I can do for you... I was pretty surprised that there was ZERO packaging in the package.
BTW, very sorry to hear about the hurricane damage... hopefully everyone you know is ok health wise.
Mike Mak
TPS Motorsports
TPSMotorsports.com
180 E. Sunnyoaks Ave. Bldg #3
Campbell, CA 95008
Phone: 408/898-4632
________________________
-------- Original Message --------
Subject: Re: Rebate
From: Gerry <sales@customwheelsforless.com>
Date: Thu, November 01, 2012 10:51 am
To: mikem@tpsmotorsports.com
Can't ask for better news than that Mike. I already sent the shop an email and expect to be answered. This whole fiasco is a nitemare and doesn't look like it will end anytime soon, as now you are saying I wont get a Credit. Its just all too funny to me. We just sustained over 20k in Hurricane Damage from Sandy and trying to get every nickel I can and now I'm sure I'm gonna lose this $300.
What a joke man, so what do you want to do mail them back??
____________________________
On Thu, Nov 1, 2012 at 1:45 PM, <mikem@tpsmotorsports.com> wrote:
Gerry,
Who ever packed the calipers did a HORRIBLE job of packing the calipers.. they did not use ANY packing material. I mean they used ZERO packing material so the calipers got banged around. There's no damage to the brackets but the logo got chipped and so did the pistons. Here are the pictures of what happened to them. I will have to see if we can salvage these things. The brackets and rear calipers are fine but the front calipers got chipped and the pistons got damaged and will have to be replaced.
Mike Mak
TPS Motorsports
TPSMotorsports.com
180 E. Sunnyoaks Ave. Bldg #3
Campbell, CA 95008
Phone: 408/898-4632
++++++++++++++++++++++++++++++++++++++++ ++++++++++++
From:
Gerry <sales@customwheelsforless.com> (Add as Preferred Sender)
Date: Mon, Nov 05, 2012 12:27 pm
To: Mike Mak <mikem@tpsmotorsports.com>
Paypal me the $150 and I'm done with you. You are the most rude and unprofessional individual I have dealt with. When all said in done I get a hundred bucks. Whatever, just want this transaction with you over.
Gerry
++++++++++++++++++++++++++++++++
On Mon, Nov 5, 2012 at 3:13 PM, Mike Mak <mikem@tpsmotorsports.com> wrote:
150 refund back
Mike Mak
iPhone
++++++++++++++++++++++++++++++++++++
On Nov 5, 2012, at 11:58 AM, Gerry <sales@customwheelsforless.com> wrote:
> Mike,
>
> Where are we at with the CORE Refund and amount, I know you said you would get back to me by today.
>
> Thanks,
>
> Gerry
++++++++++++++++++++++++++++++++++++
> On Mon, Nov 5, 2012 at 9:49 AM, Mike Mak <mikem@tpsmotorsports.com> wrote:
>
> Gerry,
>
> With all due respect chipped logos ARE not part of normal wear and tear. Chipped pistons are not normal wear and tear. The seals and boots needing replacing is normal wear and tear. If you really believe him then I don't know what to say because that is a ridiculous statement. Your mechanic is a morron and an idiot. I don't want or need to talk to him. If you want to call me you are welcomed to but I have no desire to talk to him
>
> Mike Mak
> iPhone
>
++++++++++++++++++++++++++++++++++++
> On Nov 5, 2012, at 4:33 AM, Gerry <sales@customwheelsforless.com> wrote:
>
>> Mike,
>>
>> The logo damage is from normal wear and tear most likely not shipping. As our mechanic stated cores are completely rebuilt and he has done numerous sets and shipped without a problem. If there's a problem he will discuss with you directly. I will be providing his contact information so you can talk to him about it. He did not see anything noted on your website regarding this and would like to handle with you directly if there is a problem with the CORE refund.
>>
>> Thanks,
>>
>> Gerry
++++++++++++++++++++++++++++++++++++
>> On Thu, Nov 1, 2012 at 2:46 PM, <mikem@tpsmotorsports.com> wrote:
>>
>> Gerry,
>>
>> Having damage on the body is not that big of an issue but the corvette logo is chipped up and you can't fix that... NOT all calipers have logos on them. Your mechanic is a idiot.
>>
>> Mike Mak
>> TPS Motorsports
>> TPSMotorsports.com
>> 180 E. Sunnyoaks Ave. Bldg #3
>> Campbell, CA 95008
>> Phone: 408/898-4632
>>
__________________
__________________
TPSMotorsports.com
Mike Mak
2705 Lafayette Street
Santa Clara, CA 95050
Phone #: 408/898-4632
Email #: MikeM@TPSMotorsports.com
Authorized dealer of Corbeau Seats, ECS Superchargers, Edelbrock SuperChargers, A&A Superchargers, Kooks, Whipple, Magnalow, Corsa, Borla. LG Motorsports, Procharger, Billy Boat Exhaust, AWE Exhaust, American Racing, TPS Brake Rotors/ Kits, Stainless Steel Brake Lines & much more...Mike Mak
2705 Lafayette Street
Santa Clara, CA 95050
Phone #: 408/898-4632
Email #: MikeM@TPSMotorsports.com
Last edited by TPSMak; 11-06-2012 at 04:15 PM.
