They want my money. $1100.00
03-20-2016, 08:30 AM
#42
Team Owner
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Tell them you returned the wheels and have proof and they should stop calling you immediately or you will file harassment charges.
They have to stop calling upon your request. They can mail letters but you just file them in the waste bin unopened.
I would also send copies of everything yo CC company and ask them for help.
They have to stop calling upon your request. They can mail letters but you just file them in the waste bin unopened.
I would also send copies of everything yo CC company and ask them for help.
03-20-2016, 08:48 AM
#43
Drifting
Believe me, I didn't want it to come to this but I tried more than once to prove to them the wheels were no good. The shop that mounted them were convinced the wheels were a problem. I took them to jack Williams tire and had them road forced balanced and was told the wheels were not right. I took them to P&S garage who performed the test to find out if they were running true or not and was told they are out of round. I spent close to $375.00 checking these wheels out and explained that to corvette mods, but they didn't care and I was forced to do the charge back. Something I had never done before because that's not the type of person I am. But what could I do with wheels that make my car run like crap? To be honest I never thought I would win the charge back dispute. I almost sent the wheels back before the dispute had been resolved but was told my Citibank that would not be a good idea because that would put an end to the dispute and there is no guarantee that CM's would reimburse me for the wheels once I sent them back. Knowing CM's, I wouldn't have seen a penny from those people. They're devious and not reputable or trustworthy. they lost me as a customer for sure.
I am curious as to why you would go ahead and mount these wheels after you learned that they would not balance and that they were defective? I can see where the vendor might wonder about this, too. Your chance for a undisputed return of the wheels was probably lost when you went ahead and mounted the wheels anyway after first learning that they were defective.
It may be that the vendor's supplier will not let them return wheels that
have bee mounted.
Years ago, during summers, I worked in the tire shop of my dad's Western Auto Store. We had a Hunter spin balance machine. Whenever a wheel & tire combination that was out of round was mounted on that machine, it would not balance out. The machine kept demanding more weight be added after each spin. This condition alerted us to the out of round condition of the wheel (or tire). I never mounted an out of round wheel once the machine had discovered it. The customer was notified and shown the condition, and a replacement was obtained and mounted. Why would you knowingly put out of round wheels on your car?
03-20-2016, 09:22 AM
#44
Aside from the issues with CM and collection agency, it is great that the OP's credit card company sided with him in the dispute. You purchased an item, it was defective, case-closed. Refund your money.
In the interest of helping others and the OP in the future, when purchasing wheels, OEM or aftermarket, read the seller's return policy, TWICE, and if you do purchase, have the installer do a test fit and spin the wheels WITHOUT mounting tires to check for "roundness" or other issues.
When I purchased aftermarket wheels for my C6, that was the advice given to me via this forum, it was invaluable! I didn't need to send the wheels back but following that advice every step of the way covered my rear if a dispute arose, that's for sure.
I documented every thing, pictures, video, email with vendor, etc for my records.
I tipped the installer $20 for his efforts.
My question, why would the seller not inspect/spin wheels prior to selling to customers?!
I would. If I received wheels from a distributor, I would check prior to sending to customers. It starts at the top, from the factory, distributor, to seller.
In the interest of helping others and the OP in the future, when purchasing wheels, OEM or aftermarket, read the seller's return policy, TWICE, and if you do purchase, have the installer do a test fit and spin the wheels WITHOUT mounting tires to check for "roundness" or other issues.
When I purchased aftermarket wheels for my C6, that was the advice given to me via this forum, it was invaluable! I didn't need to send the wheels back but following that advice every step of the way covered my rear if a dispute arose, that's for sure.
I documented every thing, pictures, video, email with vendor, etc for my records.
I tipped the installer $20 for his efforts.
My question, why would the seller not inspect/spin wheels prior to selling to customers?!
I would. If I received wheels from a distributor, I would check prior to sending to customers. It starts at the top, from the factory, distributor, to seller.
03-20-2016, 09:35 AM
#46
Melting Slicks
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CM most likely just had them drop shipped from the manufacturer and never actually saw the wheels. The manufacturer probably pushes out such a high volume of wheels they either don't even bother with thorough checks and only deal with it during returns or these just slipped through a quality control check.
03-20-2016, 10:32 AM
#49
Safety Car
this
I was told by Amanda from CM's that if I could prove the wheels were defective they would reimburse me all monies. Keep in mind, this was during the dispute she mentioned that. I faxed her the documents from the garage that tested the wheels and she refused to send me the R/A slip unless I dropped the charge back. I refused,but then relented and was going to until I spoke to the CC company and was advised not to do that. She did mention that once the wheels were mounted there was nothing I could do. I told her I had no idea the wheels were bad until they were on the car so that doesn't make sense for her to say that.
I bought the wheels in good faith and I expect them to honor the fact the wheels were no good upon sending them proof.
I bought the wheels in good faith and I expect them to honor the fact the wheels were no good upon sending them proof.whenever anyone buys wheels the wheels need to be spun up on tire balancing machine before you install a tire on them at a minimum.every wheel distributor in the business states in their advertising that no returns accepted if wheels are used.if you would have had wheels spun up on balancer before mounting wheels you would have saw the run out in them.buyer beware!!!Ive returned wheels before with excessive run out no questions asked.wheels were spun up on machine before even thinking about mounting a tire.protect yourself
Last edited by irok; 03-20-2016 at 10:39 AM.
03-20-2016, 10:45 AM
#52
Team Owner
Member Since: Aug 2006
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sorry to hear about your problem but
whenever anyone buys wheels the wheels need to be spun up on tire balancing machine before you install a tire on them at a minimum.every wheel distributor in the business states in their advertising that no returns accepted if wheels are used.if you would have had wheels spun up on balancer before mounting wheels you would have saw the run out in them.buyer beware!!!Ive returned wheels before with excessive run out no questions asked.wheels were spun up on machine before even thinking about mounting a tire.protect yourself
whenever anyone buys wheels the wheels need to be spun up on tire balancing machine before you install a tire on them at a minimum.every wheel distributor in the business states in their advertising that no returns accepted if wheels are used.if you would have had wheels spun up on balancer before mounting wheels you would have saw the run out in them.buyer beware!!!Ive returned wheels before with excessive run out no questions asked.wheels were spun up on machine before even thinking about mounting a tire.protect yourself
I was also sent a RA whith the wheel.
Huge difference in customer service!!
Great from Bob and totally lacking from Corvette Mods.
Btw I mounted new tires before it was discovered defective.
03-20-2016, 11:00 AM
#53
Le Mans Master
Believe me, I didn't want it to come to this but I tried more than once to prove to them the wheels were no good. The shop that mounted them were convinced the wheels were a problem. I took them to jack Williams tire and had them road forced balanced and was told the wheels were not right. I took them to P&S garage who performed the test to find out if they were running true or not and was told they are out of round. I spent close to $375.00 checking these wheels out and explained that to corvette mods, but they didn't care and I was forced to do the charge back. Something I had never done before because that's not the type of person I am. But what could I do with wheels that make my car run like crap? To be honest I never thought I would win the charge back dispute. I almost sent the wheels back before the dispute had been resolved but was told my Citibank that would not be a good idea because that would put an end to the dispute and there is no guarantee that CM's would reimburse me for the wheels once I sent them back. Knowing CM's, I wouldn't have seen a penny from those people. They're devious and not reputable or trustworthy. they lost me as a customer for sure.
03-20-2016, 11:17 AM
#55
Race Director
Thread Starter
Apparently it takes a few months for the credit card company to resolve the matter thru the dispute. My first one ever so I was quite unfamiliar with the way it's done or the length of time it takes. to be honest, I thought it would never be resolved. I'm very happy it was in my favor otherwise I would have to pay CM's and would be stuck with crappy wheels.
03-20-2016, 11:20 AM
#56
Race Director
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Hey Billy have you tried having a reasonable conversation with CM and tell ing them the wheels were junk and that's why you sent them back. Sometimes that will cut through the BS.........good luck on it.....
03-20-2016, 11:21 AM
#57
Race Director
Thread Starter
I'm talking about multiple times I had them on and off the car by 2 different shops testing them to see if they in fact were out of round or not. Both agreed the wheels were causing the problem.
03-20-2016, 11:25 AM
#58
Race Director
Thread Starter
03-20-2016, 11:27 AM
#60
FWIW I've dealt with these guys before on a set of rims. They sent two mismatched ones (different paint) and gave me all sorts of crap about returning them, and I hadn't even mounted them, I had to pay return ship, etc, took months to sort out. Stay away at all costs from modbargains. There is no bargain there. I cant believe they're still in business. Bunch of punk kids run it.