Disaster on Out of State Delivery
#1
Disaster on Out of State Delivery
I received my New Corvette this week that I bought
from Macmulkin.
The passenger door will not even open....press fit on fender
with hardly any gap!
Rear bumper is about a 1/8/1/4 inch low on one side!
The steering wheel has a inch long gouge on the rim right where I hold
the wheel.
I drove it to the local dealer that I usually buy vehicles for the last 30 years.....
They said it all should have been fixed in PDI and they were not going to do any
free adjustments.....Car currently has 22 miles on it by the time I
drove it to Dealer.
I talked to Macmulkin and they said car might be damaged from
Enclosed Shipping...but there is no damage to paint that suggests
a accident. They requested pictures and shipping inspections by transporter but indicated it is a possible transport problem....Not their problem! If I brought it back
they would probably adjust it for me (Nearly 3000 Miles)
I got a great deal......But I will never buy another car I have not personally seen!!
I will start a case with GM if possible.
I wish I had spent a little more money and bought it from a local
dealer!
I really made an big mistake this time trying to save some money!
from Macmulkin.
The passenger door will not even open....press fit on fender
with hardly any gap!
Rear bumper is about a 1/8/1/4 inch low on one side!
The steering wheel has a inch long gouge on the rim right where I hold
the wheel.
I drove it to the local dealer that I usually buy vehicles for the last 30 years.....
They said it all should have been fixed in PDI and they were not going to do any
free adjustments.....Car currently has 22 miles on it by the time I
drove it to Dealer.
I talked to Macmulkin and they said car might be damaged from
Enclosed Shipping...but there is no damage to paint that suggests
a accident. They requested pictures and shipping inspections by transporter but indicated it is a possible transport problem....Not their problem! If I brought it back
they would probably adjust it for me (Nearly 3000 Miles)
I got a great deal......But I will never buy another car I have not personally seen!!
I will start a case with GM if possible.
I wish I had spent a little more money and bought it from a local
dealer!
I really made an big mistake this time trying to save some money!
Last edited by GTX JOHN; 12-24-2017 at 01:36 PM.
#2
If you're the type of car buyer that needs someone to dote on them and hold their hand through a crisis like a bumper gap being 1/8" off, then you absolutely should be buying local so that you have handy access to your salesperson and service department.
But I don't actually understand why the door won't open. How about a pic or two?
But I don't actually understand why the door won't open. How about a pic or two?
#3
There is not enough room on back of door gap to bring door back....Front fender assembly will need to go forward about a good 1/4 inch (I estimate to not contact door edge).
I am an OK mechanic (1/2 dozen Track Championships) but a creaky 70 plus and the body work intimidates me on this expensive of a car.
Yes I can afford and will pay to have everything fixed or replaced (A new steering wheel is probably not cheap either).
It just bothers me that I will have to do it....It is the experience not the money that bugs me!
Montway did the enclosed transport....But i really do not think they caused to problems as I seen not evidence of anything contacting the car...scrapes or paint damage.
I guess I am a whiner......But I think my experience might be worth considering if
you buy sight unseen and out of state.
I am an OK mechanic (1/2 dozen Track Championships) but a creaky 70 plus and the body work intimidates me on this expensive of a car.
Yes I can afford and will pay to have everything fixed or replaced (A new steering wheel is probably not cheap either).
It just bothers me that I will have to do it....It is the experience not the money that bugs me!
Montway did the enclosed transport....But i really do not think they caused to problems as I seen not evidence of anything contacting the car...scrapes or paint damage.
I guess I am a whiner......But I think my experience might be worth considering if
you buy sight unseen and out of state.
Last edited by GTX JOHN; 12-24-2017 at 06:21 PM.
#4
It had 7 miles on it when it arrived. I put the car on my lift in my garage and inspected it carefully......
There is no evidence of any scrapes or damages from loading/unloading.
The bolts are tight on everything ... It would take quite a impact to move the fender back or the rear bumper over and the damage would probably be apparent the moved everything around that significantly. I am fairly convinced it left the factory that way.
Well.....I did get over 28% of sticker. It was the very last one they had left from 2017's.
There is no evidence of any scrapes or damages from loading/unloading.
The bolts are tight on everything ... It would take quite a impact to move the fender back or the rear bumper over and the damage would probably be apparent the moved everything around that significantly. I am fairly convinced it left the factory that way.
Well.....I did get over 28% of sticker. It was the very last one they had left from 2017's.
Last edited by GTX JOHN; 12-24-2017 at 03:33 PM.
#5
I put it on my 4 post drive on lift not my 2 post lift. This was after discovering the damage....Not before. I did not miss the lift and drive off edge. I have been restoring Muscle Cars and building Race Car for over 50 years and can still get them on and off the lift alright.
Jessy L not Kenny handled the loading of the car and whatever Inspection they did prior to loading.
Again.....I got a smoking deal and it will not hurt me to spend some money fixing the problems = It is just annoying. The worst part is I have a lot of friends and family coming over that I wanted to take for rides....I guess they can climb in passenger window. Hope it works as I did not try it yet.
The several pictures (About Four or Five of car and couple of paperwork) sent were from quite a long distance at night. It did show Driver door open but not passenger.
I plan to buy another Z06 if I ever find a good deal = And I will be shedding this car anyway in the near future!
Again I truly appreciate the advise from everyone!
Jessy L not Kenny handled the loading of the car and whatever Inspection they did prior to loading.
Again.....I got a smoking deal and it will not hurt me to spend some money fixing the problems = It is just annoying. The worst part is I have a lot of friends and family coming over that I wanted to take for rides....I guess they can climb in passenger window. Hope it works as I did not try it yet.
The several pictures (About Four or Five of car and couple of paperwork) sent were from quite a long distance at night. It did show Driver door open but not passenger.
I plan to buy another Z06 if I ever find a good deal = And I will be shedding this car anyway in the near future!
Again I truly appreciate the advise from everyone!
Last edited by GTX JOHN; 12-25-2017 at 01:41 AM.
#6
Melting Slicks
Did you pick Montway or did MacMulkin pick them. I have seen Intercity at MacMulkin many times but not Montway.
If you picked a broker, it’s possible the car was transferred between different drivers/trucks during the trip.
If you picked a broker, it’s possible the car was transferred between different drivers/trucks during the trip.
#7
Melting Slicks
Looks like Montway is a broker who then solicits bids from independent transporters. I suspect that these transporters do not have the correct ramps for loading and unloading Vettes. If the ramps are too high of an angle the driver could have grounded the nose on loading.
#8
Montway told me they had 55 of their own enclosed transporters.
I spent a long time looking over on Hoist............Nary a scrape or scratch of even the most
minor sort on the underside of this car!
I spent a long time looking over on Hoist............Nary a scrape or scratch of even the most
minor sort on the underside of this car!
#10
Talked to Macmilkin (Jessy L) Sat. Afternoon and it was not an
encouraging conversation for me.
I will take this car back to Local Dealer "Hat in Hand" and pay them whatever they
want within reason to repair my car.
Thanks for all the excellent advise from all my friends on this Forum.
I am just too darn old and tired to get in a War or Lawsuit over this stupid deal!!
I hope this thread will be of some help to some other people on this forum.
encouraging conversation for me.
I will take this car back to Local Dealer "Hat in Hand" and pay them whatever they
want within reason to repair my car.
Thanks for all the excellent advise from all my friends on this Forum.
I am just too darn old and tired to get in a War or Lawsuit over this stupid deal!!
I hope this thread will be of some help to some other people on this forum.
Last edited by GTX JOHN; 12-25-2017 at 11:36 PM.
#11
Advanced
I wouldn't expect a transport driver to note or even notice an inconsistent door gap as it's not all that uncommon for a new C7 to have miss-aligned body panels. However I certainly would expect him to open and close the passenger door to check for issues. If he/she doesn't do a proper inspection then it's an internal employer / company issue, however the transport company is still responsible for any unreported damage.
#12
Advanced
We only use Intercity Transport Lines from Warren, MA. If you see another truck here, someone decided not to heed our advice on a trusted source. We work with other companies, but only if the customer chose them. We only use Intercity for a reason. We won't ship the car if it's damaged and they refuse to take it with any damage. Straight forward, quality and honest business is what we are here for. I am sorry John is going through this and I wish I was involved well before this got blown way up the chain and out of my control. I am here if you or anyone else needs any assistance.
Kenny G.
#13
Advanced
You should get on the phone and raise hell about the local dealer that is refusing to make warranty repairs. I suspect they cannot sidestep this responsibility for any reason, and this is the core issue at hand. According to the OP this local dealer has admitted this situation should have been handled during the PDI. Just because it wasn't, does not relieve them of their obligation to perform warranty repairs.
P.S. To all MacMulkin Corvette Family members with questions, comments and concerns, please reach out to me directly! I will provide my cell phone number to you for further communications and ensure that I do everything I can to rectify an issue. If escalation is need after that, at least all options are exhausted prior to moving up the chain.
Have a Great Day All!!
Kenny G.
#14
Advanced
Kenny G.
#15
Moderator
OK, this thread has been moved to Transactions Feedback and most of "speculation by those who do not have direct knowledge of the issue." has been removed.
From the Unresolved Disputes sticky thread in Transactions Feedback:
OP and MacMulkin - we will make updates to this thread from either party as we receive them.
From the Unresolved Disputes sticky thread in Transactions Feedback:
The Forum allows a factual post on an unresolved dispute with a vendor or another member once all efforts to resolve the issue offline have been exhausted. Then, the post must be factual and cannot be used to bash the vendor or the member. Once the post has been made, it cannot be repeated in other sections or on other days.
Moderators will try to leave such threads open until everybody with direct knowledge of the issue being addressed has had a chance to provide their version of the facts. The thread must not become a running debate on the accuracy of the “facts” and may not deteriorate into an exchange of personal attacks. Neither should be used as an opportunity for speculation by those who do not have direct knowledge of the issue.
Once there has been the opportunity for the facts on all sides to be posted, the thread will be locked. It will remain in the database and will be available for review by those who are researching the topic, vendor or member. If there are updates from either the seller or the buyer after the dispute thread is closed, we will add them to the thread. Except under special circumstances, dispute threads will not be deleted after the dispute is resolved. We believe it's sometimes more useful to see how a dispute has been resolved than it is to see that a dispute had been posted.
Moderators will try to leave such threads open until everybody with direct knowledge of the issue being addressed has had a chance to provide their version of the facts. The thread must not become a running debate on the accuracy of the “facts” and may not deteriorate into an exchange of personal attacks. Neither should be used as an opportunity for speculation by those who do not have direct knowledge of the issue.
Once there has been the opportunity for the facts on all sides to be posted, the thread will be locked. It will remain in the database and will be available for review by those who are researching the topic, vendor or member. If there are updates from either the seller or the buyer after the dispute thread is closed, we will add them to the thread. Except under special circumstances, dispute threads will not be deleted after the dispute is resolved. We believe it's sometimes more useful to see how a dispute has been resolved than it is to see that a dispute had been posted.
Last edited by Zymurgy; 12-27-2017 at 11:32 PM.
#16
Moderator
The OP, GTX JOHN, has provided an update:
I adjusted the door...About a 15 minute deal for a novice.
Posted 5 Star review on Montway's Website. They did a great job again for me just like last time across country with my 2015 Vette.
I had a number of body shops including two local dealer inspect the car....All agree that it was a factory fit problem on panels and not shipping damage.
I adjusted the door...About a 15 minute deal for a novice.
Posted 5 Star review on Montway's Website. They did a great job again for me just like last time across country with my 2015 Vette.
I had a number of body shops including two local dealer inspect the car....All agree that it was a factory fit problem on panels and not shipping damage.