Disappointed Forgestar customer - CorvetteForum - Chevrolet Corvette Forum Discussion

Notices
Transactions Feedback Feedback on transactions made with other members and vendors.

Disappointed Forgestar customer

Reply

 
 
 
Old 02-23-2018, 10:30 AM
  #1  
toeout
Junior Member
Thread Starter
 
Member Since: Feb 2017
Location: Knoxville TN
Posts: 28
Thanked 2 Times in 2 Posts
Default Disappointed Forgestar customer

The short of the story is: I ordered a set of wheels, one of them arrived bent, Forgestar is telling me that they can't do anything.

Timeline:

06/01/2017 - Placed an order for two 18x9.5 and two 18x12 Forgestar F14 wheels

09/12/2017 - Wheels arrive, all the boxes look fine. I unpack the wheels and visually inspect them. All look fine as far as I can tell - no obviously bent lips or chipped paint. I put the wheels back in the boxes.

02/21/2018 - Take the wheels to a local tire place to have the tires mounted and get ready for the autocross season. The tire place sends me text that one of the 18x9.5's has an excessive radial runout on the inner lip. They also showed that to me on their balancer and the inner lip is visibly out of round.





02/22/2018 - Sent an email to Forgestar, advising them of the situation and asked how quickly could I get a replacement. I got this response:


All our wheels are inspected before they get shipped out from our facility. This must of happen during shipping even though the boxes may look ok. Even with the way we double box them we have encountered it before. Since you still have the original boxes we would suggest you to contact UPS to establish a claim and we can proceed from there.


Obviously I'm not going to UPS 5 months after receiving the shipment while there is zero indication that this happened during the shipping. As I said earlier - the boxes had no damage and there was plastic edge protector and an additional cardboard layer over both sides of the wheels.

Not sure what the lesson here is either; even if you have the tires mounted the very next day, they can still blame the UPS. If there is no visible damage on the boxes the UPS will decline any claims (rightfully so).

Just wanted to put it out there.

Last edited by toeout; 02-23-2018 at 01:03 PM.
toeout is offline  
Reply With Quote
Old 02-23-2018, 10:59 AM
  #2  
Landru
CF Senior Member
 
Landru's Avatar
 
Member Since: Dec 2002
Location: Wayne Township WI
Posts: 8,183
Thanked 341 Times in 299 Posts
Default

Through no fault of your own, sounds like you're stuck holding the bag.
Man, I'd be so severely torqued-off I could spit rivets.

Checked for a way this wheel can be repaired/straightened?
FWIW once in a while a member reports hitting a pothole & bending a wheel.
Many times they're able to find an outfit who can fix it for a few bucks.
So, what's your next move?
Landru is offline  
Reply With Quote
Old 02-23-2018, 11:00 AM
  #3  
Vet Interested
CF Senior Member
 
Vet Interested's Avatar
 
Member Since: Oct 2005
Location: (R. Bernardo) San Diego, California
Posts: 3,207
Thanked 330 Times in 263 Posts
Default

Catch 22 and you for sure caught in the middle.
Vet Interested is offline  
Reply With Quote
Old 02-23-2018, 11:09 AM
  #4  
toeout
Junior Member
Thread Starter
 
Member Since: Feb 2017
Location: Knoxville TN
Posts: 28
Thanked 2 Times in 2 Posts
Default

Not sure what the next step is yet.

Thankfully it was one of the front wheels, so I could use the factory front wheels instead. They just look mismatched.

I will look for a aluminum wheel repair company, as long as the price will stay below what the new wheel from Forgestar will cost.

The problem with ordering a new wheel from Forgestar is that I don't know how to prevent this from happening again. This guy got a replacement wheel that was also defective:

http://www.ft86club.com/forums/showthread.php?t=88936

Since all the wheels are bought through vendors, I can't even do a chargeback on my credit card without hurting the vendor. Forgestar also tells on their website to deal with them directly on any warranty issues.

Last edited by toeout; 02-23-2018 at 11:13 AM.
toeout is offline  
Reply With Quote
Old 02-23-2018, 11:10 AM
  #5  
ZF Six
CF Senior Member
Support Corvetteforum!
 
ZF Six's Avatar
 
Member Since: Jul 2003
Location: Spring Texas
Posts: 3,256
Thanked 73 Times in 53 Posts
Default

First of all, I'd take them to another tire shop to get a second opinion, then...

Can you ask Forgestar for a report on your specific wheels showing they were inspected and passed?

If they can provide it, there's your proof they were damaged in shipping and you can now go to UPS.

If they can't provide it (my guess), then keep placing the blame on them. How easy is it for them to say "Sorry, wasn't us, must have been UPS."
ZF Six is offline  
Reply With Quote
Old 02-23-2018, 11:20 AM
  #6  
toeout
Junior Member
Thread Starter
 
Member Since: Feb 2017
Location: Knoxville TN
Posts: 28
Thanked 2 Times in 2 Posts
Default

I'll ask them for a report even though, as you said, I not hopeful they will provide it.

I have pretty high confidence in the tire place, it's probably the best one in the area. They service high end cars and I've been going there for years. And I also saw the wheel not being round on their machine. The other 3 wheels were fine.


Originally Posted by ZF Six View Post
First of all, I'd take them to another tire shop to get a second opinion, then...

Can you ask Forgestar for a report on your specific wheels showing they were inspected and passed?

If they can provide it, there's your proof they were damaged in shipping and you can now go to UPS.

If they can't provide it (my guess), then keep placing the blame on them. How easy is it for them to say "Sorry, wasn't us, must have been UPS."
toeout is offline  
Reply With Quote
Old 02-23-2018, 11:29 AM
  #7  
EVRose
CF Senior Member
 
EVRose's Avatar
 
Member Since: Oct 2010
Location: Las Vegas NV
Posts: 13,949
Thanked 621 Times in 497 Posts
Default

Originally Posted by toeout View Post
I'll ask them for a report even though, as you said, I not hopeful they will provide it.

I have pretty high confidence in the tire place, it's probably the best one in the area. They service high end cars and I've been going there for years. And I also saw the wheel not being round on their machine. The other 3 wheels were fine.
Did you see the wheel not being round before they mounted the tire on it? Even though they are a reputable shop there may be a chance they bent the rim while installing the tire and don't want to admit it. Just a thought.
EVRose is offline  
Reply With Quote
Old 02-23-2018, 11:33 AM
  #8  
mcandrew67
CF Senior Member
 
mcandrew67's Avatar
 
Member Since: May 2006
Location: SOFLA
Posts: 11,495
Thanked 204 Times in 161 Posts
2016 Corvette of Year
2015 C6 of Year Finalist
Default

I would hazard a guess that the place you purchased them from has a disclaimer that you need to check for round prior to installing the tires, otherwise they will not take the wheel back. Everywhere I have purchased wheels (and I have gone through a lot) pretty much has that disclaimer.
I, fortunately did not have your issue with my CF10's
I would also say that the time limit to file a claim with UPS is passed.
I had a wheel repaired on a BMW once that hit a pot hole and bent the lip and released all the air in the tire. I am sure you can get it repaired.
Good luck

Edit*
Pulled this off of Forgestars Website
WARRANTY INFORMATION
TERMS
Forgestar strives to be the leader in custom manufactured wheels. Every Forgestar wheel is custom manufactured to your own style and preference. The proper fitment of our wheels is the responsibility of the dealer or the customer who is placing the order. Please note that wheels that have been mounted with tires are no longer returnable. Please make sure fitments are correct before ordering and installing.

Last edited by mcandrew67; 02-23-2018 at 11:42 AM.
mcandrew67 is offline  
Reply With Quote
Old 02-23-2018, 11:55 AM
  #9  
toeout
Junior Member
Thread Starter
 
Member Since: Feb 2017
Location: Knoxville TN
Posts: 28
Thanked 2 Times in 2 Posts
Default

While there is always a chance that the shop did that - I just have to believe that they know what they are doing. They deal with Porsches on a daily basis and the wheels for those things cost a fortune.

I inspected the wheels visually when they arrived, but did not run them on a balancing machine because it was just too much effort to take them there. Even unpacking them was something I didn't want to do till I was ready to use them. Of all the sets of new wheels I've bought over the years I've never had a problem out of the box.

On top of everything else, my friend received his set Forgestar F14's yesterday and had the exact same problem. His text to me: I'm in the same boat as you. One front wheel is f'ed. Looks like I'll be mismatched for a while too. The bent wheel isn't just the lip. The barrel is out of round. One rear wasn't perfect but it's usable.

He ordered his in the fall when they had the $200 rebate going on.

Last edited by toeout; 02-23-2018 at 12:04 PM.
toeout is offline  
Reply With Quote
Old 02-23-2018, 12:08 PM
  #10  
sfrank2886
CF Senior Member
 
sfrank2886's Avatar
 
Member Since: Jan 2010
Location: DFW Texas
Posts: 272
Thanked 28 Times in 22 Posts
Default

You need to go higher up the chain at Forgestar! Don't take no for an answer. I feel you as I have done the same thing, buy some parts wait awhile and then realize it is the wrong part and can not be returned. I would also mention you are a member of our forum. Not that you would flame them, but they get the picture.

Good Luck
sfrank2886 is offline  
Reply With Quote
Old 02-23-2018, 12:11 PM
  #11  
SixAddict
CF Senior Member
Support Corvetteforum!
 
SixAddict's Avatar
 
Member Since: Feb 2017
Location: Cave Creek Arizona
Posts: 702
Thanked 62 Times in 54 Posts
Default

Thanks for the info. Sorry for your situation, but as you let others know, I will not chance a purchase from the, in the future. Good luck.
SixAddict is offline  
Reply With Quote
Old 02-23-2018, 12:37 PM
  #12  
J3TVETTE
CF Senior Member
 
J3TVETTE's Avatar
 
Member Since: Feb 2014
Location: Miami FL
Posts: 2,993
Thanked 354 Times in 266 Posts
Default

Well I definitely won't be a Forgestar customer with a reply like that. I don't think it was UPS damage..... ESPECIALLY if your friend is having the same issue. Very disappointing customer service.
J3TVETTE is offline  
Reply With Quote
Old 02-23-2018, 02:23 PM
  #13  
Not So Fast
CF Senior Member
 
Not So Fast's Avatar
 
Member Since: Sep 2014
Location: lake havasu city arizona
Posts: 6,588
Thanked 776 Times in 591 Posts
Default

My reply doesn't help your sit-rep but this is exactly why I like to buy from a place like Discount Tire, if I have a problem I know they will stand behind them and do the infighting for you, plus their pricing is very competitive and they do the mounting and balancing.
For the future of course
Good luck
NSF
Not So Fast is offline  
Reply With Quote
Old 02-23-2018, 02:42 PM
  #14  
toeout
Junior Member
Thread Starter
 
Member Since: Feb 2017
Location: Knoxville TN
Posts: 28
Thanked 2 Times in 2 Posts
Default

Normally I absolutely would, except these are custom sized wheels for autocross purposes. My other option was a set of C7 Z06 knock-offs from ebay, but those are heavy.
Originally Posted by Not So Fast View Post
My reply doesn't help your sit-rep but this is exactly why I like to buy from a place like Discount Tire, if I have a problem I know they will stand behind them and do the infighting for you, plus their pricing is very competitive and they do the mounting and balancing.
For the future of course
Good luck
NSF
toeout is offline  
Reply With Quote
Old 02-23-2018, 02:47 PM
  #15  
AORoads
CF Senior Member
 
AORoads's Avatar
 
Member Since: Jun 2005
Location: Northern, VA
Posts: 42,725
Thanked 1,145 Times in 963 Posts
St. Jude Donor '15
"In honor of jpee"
Default

Originally Posted by toeout View Post
I'll ask them for a report even though, as you said, I not hopeful they will provide it.

I have pretty high confidence in the tire place, it's probably the best one in the area. They service high end cars and I've been going there for years. And I also saw the wheel not being round on their machine. The other 3 wheels were fine.
The underlined section above is where I would disagree w. you. Just because they work on high end cars doesn't mean they know how to mount/dismount very low aspect ratio runflat/nonrunflat tires. It's a knack not a no-brainer. I've been there in one of the most expensive, and filled with expensive car shops in my area that had no idea how to dismount a runflat and almost bent/broke a forged wheel until I told him to stop.

Finally, IF they mounted the tire first and then found out there was something wrong with the wheel, then yes, you are out of luck. Just about every wheel co., vendor, mfr., etc. strongly suggests you put a wheel without tire mounted FIRST on a balancer and run it to see its condition. If you don't do it that way, they the wheel mfr/distributor/e-tailer isn't going to take responsibility as I described in the first para. It's worse if you mount the tire, put it on the car and go run it on the street--then you have zero recourse.

If you look somewhere in the fine print of your/their website or bill of sale, you will see the terms of mounting, returns, adjustments, etc.
Good luck.
AORoads is offline  
Reply With Quote
Old 02-23-2018, 02:58 PM
  #16  
1968swbbigblock
CF Senior Member
 
1968swbbigblock's Avatar
 
Member Since: Oct 2013
Location: Central Ohio
Posts: 1,506
Thanked 102 Times in 90 Posts
Default

AORoads hit the nail on the head - anyone that works with custom wheels should know to chock them up in the machine and check them before ever mounting a tire.
1968swbbigblock is offline  
Reply With Quote
Old 02-23-2018, 03:12 PM
  #17  
toeout
Junior Member
Thread Starter
 
Member Since: Feb 2017
Location: Knoxville TN
Posts: 28
Thanked 2 Times in 2 Posts
Default

The high end car mention was to say that they deal with wheels that are way more expensive than anything that I've ever brought in. They have been the only company that doesn't chip up the lip during the tire mounting and I've always been happy with their service.

The tire shop could've bent the wheel during the mounting or dropped it on the floor. There is no damage on the wheel that supports that claim.

Even if they did check the runout before mounting the tire, Forgestar's response would been the same - we QC every wheel that goes out of here, contact UPS with a claim.
toeout is offline  
Reply With Quote
Old 02-23-2018, 03:13 PM
  #18  
mcandrew67
CF Senior Member
 
mcandrew67's Avatar
 
Member Since: May 2006
Location: SOFLA
Posts: 11,495
Thanked 204 Times in 161 Posts
2016 Corvette of Year
2015 C6 of Year Finalist
Default

Originally Posted by AORoads View Post
The underlined section above is where I would disagree w. you. Just because they work on high end cars doesn't mean they know how to mount/dismount very low aspect ratio runflat/nonrunflat tires. It's a knack not a no-brainer. I've been there in one of the most expensive, and filled with expensive car shops in my area that had no idea how to dismount a runflat and almost bent/broke a forged wheel until I told him to stop.

Finally, IF they mounted the tire first and then found out there was something wrong with the wheel, then yes, you are out of luck. Just about every wheel co., vendor, mfr., etc. strongly suggests you put a wheel without tire mounted FIRST on a balancer and run it to see its condition. If you don't do it that way, they the wheel mfr/distributor/e-tailer isn't going to take responsibility as I described in the first para. It's worse if you mount the tire, put it on the car and go run it on the street--then you have zero recourse.

If you look somewhere in the fine print of your/their website or bill of sale, you will see the terms of mounting, returns, adjustments, etc.
Good luck.
Originally Posted by 1968swbbigblock View Post
AORoads hit the nail on the head - anyone that works with custom wheels should know to chock them up in the machine and check them before ever mounting a tire.
I said that **** 7 posts ago
mcandrew67 is offline  
Reply With Quote
Old 02-23-2018, 03:15 PM
  #19  
toeout
Junior Member
Thread Starter
 
Member Since: Feb 2017
Location: Knoxville TN
Posts: 28
Thanked 2 Times in 2 Posts
Default

So you guys think it's the tire place that bent it?
toeout is offline  
Reply With Quote
Old 02-23-2018, 03:16 PM
  #20  
mcandrew67
CF Senior Member
 
mcandrew67's Avatar
 
Member Since: May 2006
Location: SOFLA
Posts: 11,495
Thanked 204 Times in 161 Posts
2016 Corvette of Year
2015 C6 of Year Finalist
Default

Originally Posted by toeout View Post
The high end car mention was to say that they deal with wheels that are way more expensive than anything that I've ever brought in. They have been the only company that doesn't chip up the lip during the tire mounting and I've always been happy with their service.

The tire shop could've bent the wheel during the mounting or dropped it on the floor. There is no damage on the wheel that supports that claim.

Even if they did check the runout before mounting the tire, Forgestar's response would been the same - we QC every wheel that goes out of here, contact UPS with a claim.
The issue to with their email is that the person who sent the shipment (them) are the ones who need to initiate the claim. You can't initiate for the person who made and paid the shipping.

Been through that before myself and it took me forever to get the money back when the shipper got the insurance check

Last edited by mcandrew67; 02-23-2018 at 03:17 PM.
mcandrew67 is offline  
Reply With Quote

Thread Tools
Search this Thread
Quick Reply: Disappointed Forgestar customer


Sponsored Ads
Vendor Directory

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: