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Before I begin to let out my frustrations with Maryland speed in writing here, this is never my intention to write this piece in the first place. This is only after I felt I had been treated unfairly or even disrespected and lied in some way that forced me to write this on the forum.
I placed an order, on the 9th of December, for a set of Kooks Green Cats X-pipe. This is my third order with Branden, the owner. My last order for a set of Kooks catless header and x-pipe took over four months to arrive in the summer. Because of this, I knew I had to ask him before ordering over the phone again. I was promised 3-4 weeks max and thus I made the order. He generously gave me a nice discount on the order and threw in a free 160 degree thermostat.
Till today, I still have not received my order yet; almost 5 months or 20 weeks.
This is where I feel I have been treated unfairly or disrespected in some way; I should have used the other term to describe my treatment more accurately, but I decided not to. Since mid-January when I started to inquire Branden of my order despatch day. I sent him a message or two every week and I was always told "I will have a better update next week", or it will be ready next week (somewhere along the line). I was even told once in March that he had one in this office as we spoke and would be ready for despatch next week.
What made the situation even worse is when I told him i I would be graduating from USC on the 11th of May, which is next Friday, and I would start working for a company overseas and If my order still was not ready, please kindly accept my cancellation request. The response I got is "It is supposed to ship next week. The green Cats are special order. I cannot cancel them."
As always no update, I took it further to tell him I would ask my bank to step in. This is the crazy response that blew me away; "No I am not canceling your order. If you file a dispute I will fight it because the part is special order". His company immediately sent me the free thermostat that is part of the order. No x-pipe? This is very creative. Come on, 5 months for this item. we are all corvette guys and we know what Kooks lead time is. Let's not joke ourselves.
Whenever I called in lately, he got pissed and said i was blowing up his business line. He will respond only to my email. For the past 2 weeks, I have yet got an email response from him.
I am not sure how Maryland Speed has treated you all in the past. I know I have not been treated in a right way. Branden is a good businessman ( I agree), the way he conducts his business is out of order. His discounts come with a cost.
Please Comment below how I should resolve the situation. Thank you all for reading it through. I apologize for my grammatical errors in some sentences.
Last edited by Steve Garrett; 05-01-2018 at 09:23 PM.
Reason: Merged Posts
Took me 9 weeks to get my Kooks long tubes with green cat/x-pipe back in 2016. Next time, I will pay extra and get them much sooner. I'm not sure how this clown is still in business. I understand that sometimes companies drop the ball, but this now appears to be common practice for them. I sure hope that things pan out for you.
Cancel the order in writing via certified letter that has to be signed for and tell this idiot tht is what you are doing. If you paid with a credit card even better, dispute the charge and again tell this idiot that is what you are doing.
Make sure to check you never signed anything saying you can't cancel the order as well. What a pain, I feel for you.
How about we all call him and ask him where the order is an REALLY blow up his phone...
Cancel the order in writing via certified letter that has to be signed for and tell this idiot tht is what you are doing. If you paid with a credit card even better, dispute the charge and again tell this idiot that is what you are doing.
Make sure to check you never signed anything saying you can't cancel the order as well. What a pain, I feel for you.
How about we all call him and ask him where the order is an REALLY blow up his phone...
Nothing against the OP but it amazes me people continue to do business with this joint. When I am gonna shell out big bucks I do a little research on the company. I have read to many horror stories not to check any vendor out. If the price is to good to be true or a lot better than anyone else, there may be a reason and you may NOT like that reason.
Last edited by Vet Interested; 05-01-2018 at 07:21 PM.
Simply dispute it if you still can. Most charges have a 3 month limit then can’t be disputed but you might get lucky. Simply put if he can’t provide tracking info as a vendor he loses the dispute period!
Simply dispute it if you still can. Most charges have a 3 month limit then can’t be disputed but you might get lucky. Simply put if he can’t provide tracking info as a vendor he loses the dispute period!
he shipped me the free thermostat immediately after I told him I would dispute the charge with the bank. But not the actual x-pipe
It is blatantly illegal for a business to act the way this one is. Those of you who have been conned, need to contact the Attorney General of Maryland and let them know. At this point, I would have to believe they are your best resource for help.
he shipped me the free thermostat immediately after I told him I would dispute the charge with the bank. But not the actual x-pipe
Refuse delivery. Even if you were not home, and did not sign for it, call the shipper, and tell them you refuse delivery. They have to pick it up. Whatever you do, don't open the box.
Then cancel your order, and dispute any charges. Never pay for product in advance.
Ordered a BBE exhaust from this company before Christmas, just got it last week. Horrible experience, I feel your pain. I was naive, it was my first time purchasing from them and fell for the holiday pricing on the website. Live and learn, never again.
Before I begin to let out my frustrations with Maryland speed in writing here, this is never my intention to write this piece in the first place. This is only after I felt I had been treated unfairly or even disrespected and lied in some way that forced me to write this on the forum.
I placed an order, on the 9th of December, for a set of Kooks Green Cats X-pipe. This is my third order with Branden, the owner. My last order for a set of Kooks catless header and x-pipe took over four months to arrive in the summer. Because of this, I knew I had to ask him before ordering over the phone again. I was promised 3-4 weeks max and thus I made the order. He generously gave me a nice discount on the order and threw in a free 160 degree thermostat.
Till today, I still have not received my order yet; almost 5 months or 20 weeks.
This is where I feel I have been treated unfairly or disrespected in some way; I should have used the other term to describe my treatment more accurately, but I decided not to. Since mid-January when I started to inquire Branden of my order despatch day. I sent him a message or two every week and I was always told "I will have a better update next week", or it will be ready next week (somewhere along the line). I was even told once in March that he had one in this office as we spoke and would be ready for despatch next week.
What made the situation even worse is when I told him i I would be graduating from USC on the 11th of May, which is next Friday, and I would start working for a company overseas and If my order still was not ready, please kindly accept my cancellation request. The response I got is "It is supposed to ship next week. The green Cats are special order. I cannot cancel them."
As always no update, I took it further to tell him I would ask my bank to step in. This is the crazy response that blew me away; "No I am not canceling your order. If you file a dispute I will fight it because the part is special order". His company immediately sent me the free thermostat that is part of the order. No x-pipe? This is very creative. Come on, 5 months for this item. we are all corvette guys and we know what Kooks lead time is. Let's not joke ourselves.
Whenever I called in lately, he got pissed and said i was blowing up his business line. He will respond only to my email. For the past 2 weeks, I have yet got an email response from him.
I am not sure how Maryland Speed has treated you all in the past. I know I have not been treated in a right way. Branden is a good businessman ( I agree), the way he conducts his business is out of order. His discounts come with a cost.
Please Comment below how I should resolve the situation. Thank you all for reading it through. I apologize for my grammatical errors in some sentences.
Why aren't you just buying the part off Amazon? Amazon ships and sells kooks, that's where I bought all my kooks stuff. Shipped and sold by Amazon not a third party. This is why u have to do things for yourself and not lean on others to order it for u. And the install was easy too. Just take your time. Save money and frustration. Kooks 1 7/8 headers, high flow 3" x pipe, to Corsa z06 exhaust. This fits base model c6 too
I waited almost 3 months for a Nick Williams 102 TB from them for my CTS-V. I finally had to get AMEX involved to dispute the charge and get my money refunded. I will NEVER order from that place again! That place is ****!
It is blatantly illegal for a business to act the way this one is. Those of you who have been conned, need to contact the Attorney General of Maryland and let them know. At this point, I would have to believe they are your best resource for help.
btw: Md Speed has a 9 to 1 ratio of complaints. Out of 68 feed-backs w/the BBB 61 were negative. Read up on them before you contact the AG. There's a common pattern.
05-01-2018, 06:28 PM
