Wilcox and patience
05-16-2018, 12:42 PM
#21
Burning Brakes
Member Since: Jun 2005
Location: Hinesville, GA & Oswego, NY
Posts: 793
Received 215 Likes
on
136 Posts
I've dealt with Wilcox for several years, I first dealt with Norm and Ernie after him and have never had a problem with them, we need more vendors like them it shows they care abut their customers.
Bill
Bill
05-16-2018, 06:04 PM
#23
Melting Slicks
I try to buy from them because they have a shipping calculator on their site.
Being downunder, shipping is expensive, we don't get no free shipping from any vendors, so I like to know in advance how much it will be.
Sometimes I get a tracking number, mostly not. Have emailed them to get one, no response.
With some vendors I can get stuff usually less than 10 days, unfortunately my last order took 6 weeks, with no tracking.
And it's not like shipping is cheap here, we pay a premium for international orders.
(Another vendor tried to charge me 45$ to post a few engine bay stickers, then another wanted 70$ to post a headlight switch....)
Will I still use Willcox, sure,
but in this day n age, we need better shipping.
Being downunder, shipping is expensive, we don't get no free shipping from any vendors, so I like to know in advance how much it will be.
Sometimes I get a tracking number, mostly not. Have emailed them to get one, no response.
With some vendors I can get stuff usually less than 10 days, unfortunately my last order took 6 weeks, with no tracking.
And it's not like shipping is cheap here, we pay a premium for international orders.
(Another vendor tried to charge me 45$ to post a few engine bay stickers, then another wanted 70$ to post a headlight switch....)
Will I still use Willcox, sure,
but in this day n age, we need better shipping.
05-19-2018, 08:59 AM
#24
Racer
All Corvette parts dealers get the parts from the same manufacturer and sometimes a certain part says in stock when it is not from the manufacturer because they make some things to order. I order stuff from other vendors sometimes that says in stock and takes 2 weeks to get. Dealers are at the mercy of the manufacturers who simply drop ship for the dealer many times.
I live 30 min from Willcox. If I say I want to pick it up, it cost me the same as having it shipped directly to my house because it still costs Willcox the same to ship to their store.... so i don't pick it up.
I ordered a a few parts from Corvette America that were "in Stock" that most recently took 2 weeks for me to get. It was 4 different parts....3 of them came in 2-3 days and the other came in 2 weeks.
Nobody is immune.....so it really just comes down to who you are loyal too and who you prefer to buy parts from. Willcox is just as good or bad as all the others out there...nobody is immune.. The thing I have noticed about Willcox out of all the others is that they actually help you with problems and are a working shop after you buy. They have great instructions...video tutorials that nobody else has and they like to help you no matter who you purchase from. That says a lot.....
I live 30 min from Willcox. If I say I want to pick it up, it cost me the same as having it shipped directly to my house because it still costs Willcox the same to ship to their store.... so i don't pick it up.
I ordered a a few parts from Corvette America that were "in Stock" that most recently took 2 weeks for me to get. It was 4 different parts....3 of them came in 2-3 days and the other came in 2 weeks.
Nobody is immune.....so it really just comes down to who you are loyal too and who you prefer to buy parts from. Willcox is just as good or bad as all the others out there...nobody is immune.. The thing I have noticed about Willcox out of all the others is that they actually help you with problems and are a working shop after you buy. They have great instructions...video tutorials that nobody else has and they like to help you no matter who you purchase from. That says a lot.....
Last edited by Jetglow; 05-19-2018 at 09:04 AM.
05-21-2018, 07:22 PM
#25
Melting Slicks
Member Since: Sep 2006
Location: Louisville Ky NCM Lifetime Member 429 (Member Since 1993)
Posts: 3,257
Received 261 Likes
on
182 Posts
St. Jude Donor '12-'13, '16
I have zero clue if there is any relation but mr willcox i heard somewhere retired?
I hope this is not the case here but time and again i have seen an owner retire, sell or pass on and what was a stunning outfit goes to gell in a handbag, very sad,
Ive only needed parts a few times that i could buy from willcox one sale was perfect then another, well the guy who answered the phone cost them that sale
But no getting past the priceless contributions to the hobby mr willcox has given us here and i do know the store is at the mercy to some degree of the suppliers,
Seems across the board vette parts stores are not actually stocking said parts just acting as middleman so to speak.
I hope this is not the case here but time and again i have seen an owner retire, sell or pass on and what was a stunning outfit goes to gell in a handbag, very sad,
Ive only needed parts a few times that i could buy from willcox one sale was perfect then another, well the guy who answered the phone cost them that sale
But no getting past the priceless contributions to the hobby mr willcox has given us here and i do know the store is at the mercy to some degree of the suppliers,
Seems across the board vette parts stores are not actually stocking said parts just acting as middleman so to speak.
Last edited by RACE U; 05-21-2018 at 07:22 PM.
05-21-2018, 08:01 PM
#26
Racer
Yea I called there a few months ago and was asking some questions about buying parts when the person on the other end said in a shitty way...people must think I have a piece of plastic permanently attached to my ear or something .... so I said thank you and bought parts elsewhere... that bummed me .
The guy was obviously frustrated already when I called..... but it has kept me from buying parts there. I wanted to give them the business because I like keeping local businesses in business. I’ve purchase an entire interior over the past month... could have spent it there instead of elsewhere.
What I said in previous post is still true and can’t blame them for stuff not showing up instantly at your door or being backorded. ..... but what I said above is no excuse
The guy was obviously frustrated already when I called..... but it has kept me from buying parts there. I wanted to give them the business because I like keeping local businesses in business. I’ve purchase an entire interior over the past month... could have spent it there instead of elsewhere.
What I said in previous post is still true and can’t blame them for stuff not showing up instantly at your door or being backorded. ..... but what I said above is no excuse
Last edited by Jetglow; 05-21-2018 at 08:08 PM.
05-21-2018, 08:15 PM
#27
Melting Slicks
Member Since: Sep 2006
Location: Louisville Ky NCM Lifetime Member 429 (Member Since 1993)
Posts: 3,257
Received 261 Likes
on
182 Posts
St. Jude Donor '12-'13, '16
Yea I called there a few months ago and was asking some questions about buying parts when the person on the other end said in a shitty way...people must think I have a piece of plastic permanently attached to my ear or something .... so I said thank you and bought parts elsewhere... that bummed me .
The guy was obviously frustrated already when I called..... but it has kept me from buying parts there. I wanted to give them the business because I like keeping local businesses in business. I’ve purchase an entire interior over the past month... could have spent it there instead of elsewhere.
What I said in previous post is still true and can’t blame them for stuff not showing up instantly at your door or being backorded. ..... but what I said above is no excuse
The guy was obviously frustrated already when I called..... but it has kept me from buying parts there. I wanted to give them the business because I like keeping local businesses in business. I’ve purchase an entire interior over the past month... could have spent it there instead of elsewhere.
What I said in previous post is still true and can’t blame them for stuff not showing up instantly at your door or being backorded. ..... but what I said above is no excuse
05-22-2018, 01:10 PM
#28
Racer
When I started out buying parts for my C3, I always bought from there (like 6 years ago). The shipping was slow back then too. Eventually I just got tired of it and stopped buying there unless I absolutely have to. There is one workaround though, if you buy from ebay they seem to be a lot faster about shipping plus you can get ebay bucks/ebates stuff and save money. And if they don't ship for 10 days there's that feedback system, so they have an incentive to ship quickly there. Honestly I've bought almost all my parts off ebay lately.
05-31-2018, 09:57 AM
#29
Le Mans Master
Having trouble with them now. Ordered on the 5th and still do not have weatherstrip kit and now it is the end of the month. Would have been nice to have weatherstrip kit over the long holiday weekend but, no dice. Sent email to customer service and waited a few days before calling as we got no response. We discussed it over the phone and identified what happened to the shipment but I was so shocked at my end by thier lack of concern for my situation, we never discussed the possible resolution.... Just ID'd what happened and thats all. I need to call back to see what they are planning to do about this. 
Just posting my experience here.
Just posting my experience here.
05-31-2018, 10:44 AM
#30
Race Director
Member Since: Mar 2003
Location: Eustis ( Area 51 Bat Cave ) Fl
Posts: 11,608
Received 771 Likes
on
644 Posts
Seems this fits here,
I have all kinds of mixed up feelings about disputes and how to post them and all that goes with the negitive stuff,
To me a vendor is a vendor i dont care if they pay for the right to say so on here.
Mr willcox has a thread in general, for tech questions to be presented to him,
Might should be made sticky
I believe his last paragraph sums up his feelings on issues threads like this are presenting and in that i have mixed feelings,
I have all kinds of mixed up feelings about disputes and how to post them and all that goes with the negitive stuff,
To me a vendor is a vendor i dont care if they pay for the right to say so on here.
Mr willcox has a thread in general, for tech questions to be presented to him,
Might should be made sticky
I believe his last paragraph sums up his feelings on issues threads like this are presenting and in that i have mixed feelings,
Last edited by The13Bats; 05-31-2018 at 10:54 AM.
06-05-2018, 02:49 PM
#31
Advanced
I am glad to see I am not the only one that has had issues with Willcox. I have always appreciated how they support the community so even when they might have been a bit more I ordered from them. Here lately I have both called and emailed for order updates and have not had friendliest exchanges. Maybe I am spoiled on shipping but on simple order inquiries, I shouldn't feel like they are doing me a favor.
