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Wanted a Dewitts radiator and Spal fan and Joe suggested a different one than I had picked out. It arrived yesterday and all I can say is wow! I've never owned a Dewitts or seen one in person and it's impressive. My C5 is supercharged and with the intercooler it runs a little warmer than I'd like. Hoping this will help with temps. Again, thanks Joe.
Thanks for taking the time to post good news!
Unfortunately, all too often we only hear the bad - but that still saves the rest of us from the negative experience someone else encountered.
You may want to post this in the Transactions feedback section since a lot of members look there too for the pros and the cons.
Well, at lest one person had a good experience with Cordes.
Originally Posted by ascastil
Wanted a Dewitts radiator and Spal fan and Joe suggested a different one than I had picked out. It arrived yesterday and all I can say is wow! I've never owned a Dewitts or seen one in person and it's impressive. My C5 is supercharged and with the intercooler it runs a little warmer than I'd like. Hoping this will help with temps. Again, thanks Joe.
I've had multiple good experiences with CPR and I'm not a CPR nutswinger or anything. If I can get something cheaper or quicker I'll go there. Most of the time cheaper is just because I'm being too cheap to pay state taxes. Joe and the guys at CPR are top notch and the cars coming out of there show it.
Thanks for the feedback about this mechanic. I found their communication less than satisfactory. It’s getting harder and harder to get good service these days.
Thank you for your response. But honestly i don’t really understand 99% of it. I’ve been on this forum for almost 20 years. I know good communication when I see it with repair shops. Good customer service goes a long way these days.
You’re right. Returning a phone call after a week is very difficult. They did their best.
Well it seems I need to properly respond to you on this as it's getting a little silly.
You say calls but I have on sept 1st you emailed me 12:52 pm.
"Hi Joe,
I have a 2001 C5 with about 60k that I’ve owned since new. I am wondering if your shop does service issues or do you just do strictly performance upgrades? I’ve been to a few dealers in town and am having trouble getting some relatively common service issues fixed. Am looking for a shop that has some experience with these older cars. Thank you. "
I respond sept 2nd at 8:45 AM
"Yes sir we do traditional service and maintenance, what issues are you having? "
You sept 2nd 4:29 pm
"
Great news. Thank you. I have 3 main issues, 2 of which the dealers haven’t been able to fix.
(1). Driver’s side headlight won’t go up. It’s been to the dealer literally about 10 times for the issue over the last year and a half. Initially, they thought it was multiple defective motors so it’s had about 4 of those. Remaining times was various “adjustments” including headlight bumpers, etc. Each time when I pick up the car it will work for a while, but after about a week or two it stops working. I have all the receipts showing what exactly was done each time. The dealer essentially told me they give up and don’t know how to fix it. I need to have a new set of eyes take a look at it to try and figure out what the issue is.
(2). A/c. Car has been to 3 different dealers. All of them can’t find the freon leak. They recharge the system and it blows cold for about 2 months or so before going warm again.
(3). EBCM. Dealer told me it needs to be replaced. Car has the tc/abs/active handling code continually. But dealer said it could be fixed cheaper with absfixer.com.
If I can get these issues resolved, the car also has some oil leaks that I would like to take care of perhaps on another visit.
Please let me know if you guys can help me out with one or all of these issues. Thank you. —Ryan"
you send a second email on sept 5th at 10:57 am
"Joe,
Also forgot to mention the car has a squealing noise coming from the motor when accelerating. Sounds like a belt issue perhaps. When is your next available appointment? Thank you!"
I respond on sept 5th at 12:48 PM
"not a problem sir, i'm going to cc bryan on this who does all my scheduling so he can get in contact with you to bring this in. he should be in touch within 48 hours. Can you respond to all of us with a good phone number as well."
You respond sept 5th at 1:43 pm w/ your phone number (not posting for obvious reasons) to Bryan and I
sept 7th at 5:50 pm you send bryan and myself this email
"Just following up on this. Please let me know if you hs r any available appointments next week. Thank you. "
Bryan sends you an email on sept 8th ( i can't see the time sadly)
"Hello Ryan,
Unfortunately we would have no openings in the next week. We are currently about a month out on scheduling. I'll be back in the office Monday and can give you an exact date.
Thank you"
you respond sept 8th at 1:59 pm
"Thank you for your response. A month out? I’m surprised. Your shop was highly recommended on CorvetteForum.com. I obviously can’t wait that long with the issues I’m having. Thanks again"
Bryan respoinds on the 8th again (can't see his time)
"
I understand, if you don't have luck elsewhere please keep us in mind. I'm sure we can figure all of your problems out. The only downside to coming highly recommended is that we do stay very busy and normally book appointments a little ways out. If we have something open up sooner I'll be sure to let you know.
Have a good weekend!"
you respond on the 8th at 3:04 pm
"No worries. My neighbor is jim k (didn't put full last name in case that person doesn't want that out there) of the corvette club. Im hoping he can direct me to a shop hat can get me in sooner than a month. Thank you for your help. I appreciate it. "
I send you this email sept 8th at 8:33 pm when you started making all your post
"Hey sir I wanted to reach out to you based on your recent post. I am sorry that we couldn't get you in sooner and Bryan was tied up in regards to getting in touch with you sooner. He wrenches too along with myself, but your post online I feel are way more aggressive than they need to be. If there is an issue that you think warrants the comments you are making than please let's talk about it. I'm not trying to come across aggressive, but rather just want to resolve a situation. "
No where did we not respond to you for a week. Yes he did email you back half a day longer than the 48 hours I quoted and for that i'm sorry. We do our best but with how busy we are (8 employees) and on bigger work 6-8 week's usually booked it can cause slightly longer than normal response times. Bryan and myself are not just some office guys we wrench and build the cars too along with my other employee's, deal with walk in's, phone calls, etc. I really think you're blowing this way out of proportion and I find it silly I am even having to waste my sun afternoon to type this all out but sometimes you need to do things like this to ensure the truth is out there.
Yes you were quoted a 48 hour response and we missed that mark by 1/2 a day, but your post would make it out like I did something awful to you. Good luck on your search for a shop.
While this TF Thread was originally posted by another member, it’s basically been hijacked into a long complaint about a phone call, which was responded to by the vendor.
According to TF rules, the thread will now be closed. Further complaints about the phone call should continue offline and not be repeated in other areas of the site, again according to Transaction Feedback rules.
09-08-2018, 05:13 PM
Thanks Cordes Performance Racing!
