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Complaint about vendor shipping cost

Old 12-19-2018, 11:49 PM
  #1  
68hemi
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Default Complaint about vendor shipping cost

I just replied to the order below to Corvette Central about the shipping charges on this order and urge others to get on the bandwagon with me to vendor that are killing us on shipping. These are all very light weight items and can be compacted into a small box without fear of damage and $33.50 for shipping is terrible.

=left
36211263-74 Gas Cap Gasket
=right
$4.00
=right
1
=right
Each
=right
11200765 Owners Manual
=right
$13.95
=right
1
=right
Each
=right
15208663-65 A / Cleaner Element Foam Only
=right
$29.95
=right
1
=right
Each
=right
13271063-67 Black Rubber Floor Mat w / Bowtie
=right
$29.95
=right
1
=right
Pair
Here is what I wrote:
Your shipping cost is ridiculous on this order and many on the corvette forum complain about your shipping charges compared to other vendor that charge actual shipping. We all know that you receive deep discounts from UPS and you are not passing them on to the customers. You are using it as another profit center and it is costing you business and if you donít reduce it you will loose my business in the future as well. Be sure to pass this on to the owner of Corvette Central.
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Old 12-20-2018, 12:11 AM
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ptjsk
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Originally Posted by 68hemi View Post
I just replied to the order below to Corvette Central about the shipping charges on this order and urge others to get on the bandwagon with me to vendor that are killing us on shipping. These are all very light weight items and can be compacted into a small box without fear of damage and $33.50 for shipping is terrible.

=left
36211263-74 Gas Cap Gasket
=right
$4.00
=right
1
=right
Each
=right
11200765 Owners Manual
=right
$13.95
=right
1
=right
Each
=right
15208663-65 A / Cleaner Element Foam Only
=right
$29.95
=right
1
=right
Each
=right
13271063-67 Black Rubber Floor Mat w / Bowtie
=right
$29.95
=right
1
=right
Pair
Here is what I wrote:
Your shipping cost is ridiculous on this order and many on the corvette forum complain about your shipping charges compared to other vendor that charge actual shipping. We all know that you receive deep discounts from UPS and you are not passing them on to the customers. You are using it as another profit center and it is costing you business and if you donít reduce it you will loose my business in the future as well. Be sure to pass this on to the owner of Corvette Central.
Hey Darryl,
Yep...I agree with you. I've faced the same issues with more than one parts vendor. Many (unfortunately most), vendors are charging ridiculous cost(s) for shipping. I think it's become a way to make more revenue, rather than worry about customer service. Unfortunately, it's only driven me away. Especially if I can order it through Summit which offers reasonable shipping for items, and then it's actually free shipping for orders over $100.00. And....it arrives at my house the very next day!

Although there are a few exceptions. A few weeks ago, I wrote a short note regarding the postal costs from Corvette Rubber Co. But it was in support of their shipping costs. As far back as I can remember, they are the first and only company that has stated that they can fit my order into a small package, thus keeping the shipping costs down. What a pleasant surprise!

Pat
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Old 12-20-2018, 11:08 PM
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I agree too, I just tried to buy an item from CC and the shipping was $15, Im in pa, found the same exact item from company in ca item was 3 dollars less but more important was the shipping cost was half what cc was trying to charge me. I sent an email to cc telling them they will continue to lose business with those shipping rates

Last edited by bruceg2016; 12-20-2018 at 11:10 PM.
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Old 12-27-2018, 10:04 PM
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Here is the response I got from Corvette Central from my email. Of course I think the shipping is still high with the credit for what I ordered.

Dear Mr. Dayton,I apologize for the shipping cost on your recent order. We are charging actual rates based on UPS and USPS rates. We are not using it as a profit center. We monitor our costs vs. what is charged carefully and make adjustments as needed and have been refunding customers when we see discrepancies. Sometimes, dimensions can be incorrect and/or the items on the order can go in a smaller box that what is figured in the system. This appears to be what happened on your order. The mats and the ownerís manual were not shipped yet so I do not have the actual final cost, but we will go ahead and refund your credit card for $10.00.I do hope that you will order from us again in the future.
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Old 12-28-2018, 09:34 AM
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Well that was nice of them but I bet if you had not complained they would not have "caught it" This practice has been going on for far too long, so for every one that complains ten more don't and they make extra money no matter what they say they know it is being done and they approve it or it would be corrected. I especially like that it is blamed on the computer system!
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Old 12-28-2018, 09:57 AM
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Originally Posted by CaptainEgg View Post
Well that was nice of them but I bet if you had not complained they would not have "caught it" This practice has been going on for far too long, so for every one that complains ten more don't and they make extra money no matter what they say they know it is being done and they approve it or it would be corrected. I especially like that it is blamed on the computer system!
Numerous vendors getting away with this...
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Old 12-28-2018, 10:10 AM
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I sometimes wonder if "real people" even look at the order or invoice from the shipper before it is sent out.? Everything in today's world is researched, ordered and received via computer. If there is human interaction it is the actual boxing up and placing the labels on the box. I doubt very much that person even looks at the costs, just what is in the box.

You also have distributors that do not have the actual inventory on hand, they come directly from the manufacturer. So again, it is all computer generated.

I guess what I am confused about is, don't you look at the shipping costs prior to hitting pay for item? If so, why don't you question it then? Make the call and negotiate the cost? Did you notice, I stated: "Make the call". Personal interaction is the only way to combat computer interaction. I know I am old school, but I still use the telephone and on a complicated or larger order will call it in to make sure and confirm everything is correct before it is sent. If you don't like the costs, there is almost always other options...

I guess, all I am saying is there is 2 sides to every story, and both sides could have issues...
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Old 12-28-2018, 10:28 AM
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Originally Posted by Bajaholic View Post
I sometimes wonder if "real people" even look at the order or invoice from the shipper before it is sent out.? Everything in today's world is researched, ordered and received via computer. If there is human interaction it is the actual boxing up and placing the labels on the box. I doubt very much that person even looks at the costs, just what is in the box.

You also have distributors that do not have the actual inventory on hand, they come directly from the manufacturer. So again, it is all computer generated.

I guess what I am confused about is, don't you look at the shipping costs prior to hitting pay for item? If so, why don't you question it then? Make the call and negotiate the cost? Did you notice, I stated: "Make the call". Personal interaction is the only way to combat computer interaction. I know I am old school, but I still use the telephone and on a complicated or larger order will call it in to make sure and confirm everything is correct before it is sent. If you don't like the costs, there is almost always other options...

I guess, all I am saying is there is 2 sides to every story, and both sides could have issues...
I agree that one should look at what the charges are before hitting "submit". I always check the amount and, if excessive, do not use that vendor. As you state, there are alternatives to dealing with those that use shipping as a profit center. However I'm not so sure that a vendor will negotiate a lower fee with a phone call. I believe that forums such as this one are useful in "reminding" these vendors that buyers DO notice what they are charging and will select a different supplier if the charges are excessive.
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Old 12-28-2018, 10:40 AM
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Originally Posted by bc6152 View Post
I agree that one should look at what the charges are before hitting "submit". I always check the amount and, if excessive, do not use that vendor. As you state, there are alternatives to dealing with those that use shipping as a profit center. However I'm not so sure that a vendor will negotiate a lower fee with a phone call. I believe that forums such as this one are useful in "reminding" these vendors that buyers DO notice what they are charging and will select a different supplier if the charges are excessive.
I can guarantee when you are on the phone with the order person, there are costs that can be saved. Sometimes it is in a part, other times in shipping costs. If you don't ask when on the phone with them, you will not know.

As an example; I have located items/parts on Ebay and looked up the vendor, contacted them direct and was able to work out better deal. (A single part is fruitless but on a larger order, it often works) They know what their inventory is and sometimes they are parts that just need to be sold so bundle packaging helps them move parts and helps you same money. You will never be able to know this if you just order it via keyboard.
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Old 12-28-2018, 10:43 AM
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if you ship a lot of stuff you would be surprised at what it costs....weight size and location all make a difference. complaining doesn't change that...buy from whoever can make the best deal and deliver the product
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Old 01-07-2019, 03:26 PM
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Originally Posted by CaptainEgg View Post
Well that was nice of them but I bet if you had not complained they would not have "caught it" This practice has been going on for far too long, so for every one that complains ten more don't and they make extra money no matter what they say they know it is being done and they approve it or it would be corrected. I especially like that it is blamed on the computer system!
Man, all of you have this so wrong. CC was right in there reply and I can vouch we go through the same thing. If you all want someone to complain to, its UPS and FedEx. USPS works but guess what, if the package is lost or damages it is seldom refunded and only up to a certain amount which is why only USPS orders will ship that way less then a $100. We have to go over every page of a UPS bill that can look like a small book every month to catch their discrepancies. We try to monitor everything on our end with Computers but we don't usually catch them until someone calls, like you did to CC. I get it, I order stuff too, but when the min charge from UPS is $9.00 there is not much you can do. They also have additions for everything that adds to it, but at the end of the day you get your package in the time they say you will 99% of the time.

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Old 01-08-2019, 02:38 PM
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Originally Posted by J.Abbott View Post
Man, all of you have this so wrong. CC was right in there reply and I can vouch we go through the same thing. If you all want someone to complain to, its UPS and FedEx. USPS works but guess what, if the package is lost or damages it is seldom refunded and only up to a certain amount which is why only USPS orders will ship that way less then a $100. We have to go over every page of a UPS bill that can look like a small book every month to catch their discrepancies. We try to monitor everything on our end with Computers but we don't usually catch them until someone calls, like you did to CC. I get it, I order stuff too, but when the min charge from UPS is $9.00 there is not much you can do. They also have additions for everything that adds to it, but at the end of the day you get your package in the time they say you will 99% of the time.
No, Corvette Central is not blameless in this. I once ordered a piece of interior upper windshield trim from them and a couple of A pillar weatherstripping/trim rivets. The interior trim was backordered so instead of waiting until then to send the rivets some dumbass decides to throw two rivets that could have fit in a regular letter envelope into a box about 1 foot by 1 foot by 8 inches and ship the rivets immediately at a needless cost of around $25. But hey, not to make it look extremely absurd to open a box this size and find two rivets the size of a couple kernels of corn, they threw in a useless paper catalogue to make me feel better about not waiting to ship the rivets for free with the interior trim when it came in.

I find this with every vendor. I order a box of screws here, a couple of washers, a license plate light and I get 3 separate shipping charges in three separate boxes that could have all been put in one of the shipping boxes and I pay double or triple for shipping what the parts cost. I can understand employees not wanting to make a little extra effort to save us a bunch on shipping, but I'm not convinced this shipping practice isn't because the vendors make money off of shipping - hard to explain this consistent sort of shipping behaviour otherwise.

Having said that, I have not had such problems with Zip (so far, anyway).

Last edited by Priya; 01-08-2019 at 02:44 PM.
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Old 01-08-2019, 03:09 PM
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Originally Posted by Priya View Post
No, Corvette Central is not blameless in this. I once ordered a piece of interior upper windshield trim from them and a couple of A pillar weatherstripping/trim rivets. The interior trim was backordered so instead of waiting until then to send the rivets some dumbass decides to throw two rivets that could have fit in a regular letter envelope into a box about 1 foot by 1 foot by 8 inches and ship the rivets immediately at a needless cost of around $25. But hey, not to make it look extremely absurd to open a box this size and find two rivets the size of a couple kernels of corn, they threw in a useless paper catalogue to make me feel better about not waiting to ship the rivets for free with the interior trim when it came in.

I find this with every vendor. I order a box of screws here, a couple of washers, a license plate light and I get 3 separate shipping charges in three separate boxes that could have all been put in one of the shipping boxes and I pay double or triple for shipping what the parts cost. I can understand employees not wanting to make a little extra effort to save us a bunch on shipping, but I'm not convinced this shipping practice isn't because the vendors make money off of shipping - hard to explain this consistent sort of shipping behaviour otherwise.

Having said that, I have not had such problems with Zip (so far, anyway).
Well I can tell you without a doubt we do not make money on shipping. At the end of the day the shipping between what a customer pays and what we pay in the supplies and freight we are still in the Red. It is the cost of doing business and as long as it close we are ok with it. However already this year (2019) we now have gotten a new increase from UPS. I can understand a vendor shipping in 3 boxes if they are coming from somewhere else, the majority of all our parts are in stock so they end up on a desk with one person packing them.
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Old 01-08-2019, 03:10 PM
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Having said that, I have not had such problems with Zip (so far, anyway).
Wait are we not talking about shipping? UPS can get it there for a much better rate then you driving and picking up. We would love to see you in the Show Room but I don't think I would make that trip either.
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Old 01-08-2019, 05:04 PM
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UPS seems to change and increase rates on almost a weekly occurrence.
Always updates on UPS world ship.
As Zip said it is a battle with UPS and Fedex over charges for all the little extras.
We can ship to an address for years and then have UPS tell us the address is incorrect and they nail us with a 15-25 dollars address update charge.
Box exceeds 12" in any direction - its an upcharge, COD its an upcharge, The list goes on and on.
Rates have gone up about 500% in the last 6 years.
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Old 01-08-2019, 06:26 PM
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Originally Posted by 68hemi View Post
Here is the response I got from Corvette Central from my email. Of course I think the shipping is still high with the credit for what I ordered.

Dear Mr. Dayton,I apologize for the shipping cost on your recent order. We are charging actual rates based on UPS and USPS rates. We are not using it as a profit center. We monitor our costs vs. what is charged carefully and make adjustments as needed and have been refunding customers when we see discrepancies. Sometimes, dimensions can be incorrect and/or the items on the order can go in a smaller box that what is figured in the system. This appears to be what happened on your order. The mats and the ownerís manual were not shipped yet so I do not have the actual final cost, but we will go ahead and refund your credit card for $10.00.I do hope that you will order from us again in the future.
Guys, this thread was a complaint about shipping from Corvette Central and the above response provided by the OP addresses the vendorís response. Whether this is acceptable to the OP is between him and the vendor and members who continue to read this thread in the archives can make their own decision.

However, since then this thread has become another in a long list of General complaint discussion threads about vendors, shipping costs, shipping services, etc that pop up routinely and are discussed at length in the General discussion areas.

As this Transaction has been reported and responded to, the thread will be closed per Transaction Feedback rules. If either the OP or the vendor want to report an additional development, they can let me know and Iíll add it.
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