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Eckler's Corvette Parts - bad designs

 
Old 06-21-2019, 11:03 AM
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Doctor_Steve
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Default Eckler's Corvette Parts - bad designs

I just had a very unsatisfying interaction with Eckler's. I ordered a simple part, the horn contact on the steering wheel. The part Eckler's delivered was incorrectly designed, center hole for steering column bolt is too small, permanently contact the column bolt and hence horn blows all the time. I confirmed with Eckler's that I had ordered the correct part,. Granted I didn't figure this out until well after the part was delivered, but I figured since Eckler's prides itself of being a Corvette specialist that they would be concerned about their reputation and be willing to make good on this problem. I couldn't have been more wrong, 3 different representatives of Eckler's said "too bad but this is past our 60 warranty. if you want a new part you'll have to purchase one". I argued in vain that a bad design deserved a bit more reputation consideration but they repeatedly refused. So I deleted my Eckler's account and will make my future purchases elsewhere. Boy, was I disappointed!
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Old 06-21-2019, 11:43 AM
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