Steve2150

Onstar reps are unreal, seems they do not care if youbstay with them or not. Most of the cust serv reps seems like they are overseas. Guess they do not work on commission. XM on the other hand will work with you to keep you. But Onstar the cust serv reps give the impression they dont care and take it or leave it. Each time I try including supervisors the best I can get is $149 for the year with 6 months directions, each one I politely told make directions for 1 year and we got a deal, they all give the same answer, no and then say can I help with anything else. Too bad there is not an Onstar Corp person to get in touch with, XM has corporate customer service and that isvwho I deal with and get a good deal without waiting to cancel. But it seems Onstar employees do not care about keeping customers, no incentive to them.Onstar itself is way overpriced anyway, look at Hyundais service has more features for $89 yearly compared to Onstar $199 yearly.

nous defions

I really have not taken advantage of my OnStar service since I got it. Having a top notch navi system (Kenwood) as well as using "Waze" on my iPhone (phone remains on a neat little holder to the left of my steering wheel - attached to the A/C vent), I never really see a reason for using the other service. But, it could be that I'm ignorant of the OnStar features available.

RnLi

While I agree with some of your comment, I don't necessary agree regarding the CS reps not able to "do anything for you".

The reps can ONLY do what they are allowed to do by their employer (or contract). Chances are OnStar management does not allow any leeway in their pricing direction to the reps.

I know that XM does.....to a point Probably because they are "hungry" and still do not post a profit, figuring once they gotcha........!! A recent Wall Street article indicated only about 5% of the vehicles on the American highways utilize sirrius/xm.

Boomer111

I'd rather listen to Corsa Sports. I love driving this car with the radio off.

MikeyTX

Another OnStar thread ....................

JJPonzini

Tom-Tom and Pandora1 on my iPhone haved saved me a lot of $$$ compared to Onstar and XM.

blitzebill

OnStar has its good days and bad ones, as well their good reps and bad.

Got a great deal for the whole package (S&S, D&D): $12.95/month for 6 mths.

No complaints.

brettbolt

I have one complaint -- leave me alone OnStar! Just bought a '13 GS 3 1/2 weeks ago. Onstar blasted a message to me over the car radio to 'press the Onstar button'. They also called me by phone nagging me to subscribe. They emailed me. They sent me letters in the mail. Still not gonna press the OnStar button as requested. Talk about INVASIVE advertising!

Why do I need OnStar if I have NAV built into my Vette plus a cell phone? Only scenario I can think of needing it is if I crash into a tree, go unconscious, and they automatically call 911 for me.

Also, the OnStar controls in my rear view mirror block a significant portion of the view out of my front window. That ginormous Onstar rear view mirror should be an added cost option, not std. equipment.

MikeyTX

Till '08, both OnStar and XM were optional. Sadly, not so now.

MelAnn

When I bought my '08 last July, OnStar wanted a credit card number to "renew" after my free trial.
I told them that I had no intention of paying their ridiculous prices.
They have never bothered me again.

ben dover

^this^

dvilin

They have terrible customer service, I am fine with my own Nav, AAA and cellphone.

corvetteflier

I really think ON-Star has benefits, but not enough to justify my resubscribing. Same with XM. Strangely, haven't heard from them and my 3 months are up. Have it in 2 other cars, which is OK, but have yet to have the radio on in the '13. Bullets are my favorite tune. Cell phone, Chevy roadside service and a Springfield Champion Operator are all I need.

OnStar Advisor

Steve2150,

Thanks so much for speaking with me today. We appreciate your feedback. Please know that we care about our customers and hope you will take advantage of all the benefits OnStar Directions and Connections offers. Here are some tips to help you get the most out of your subscription: bit.ly/10ABqWo

Please feel free to contact me with any further questions.


-Jessica, OnStar Advisor
Social Media Team

kmthor00

I can do without both! Let's just remember not to give out any customer service awards to XM, plenty of XM issues have been reported here especially their billing methods.

Johnathon59

scottaolsen

FWIW, On-star cut me a deal after I said I was canceling.

Keep 'Em Flying

First thing I did was yank the OnStar fuse, one less thing to worry about draining the battery when the car is in storage.

RnLi

I don't believe OnStar works while the vehicle is stored. For example, my coupe sat for 3-4 months while I was vacationing in another vehicle. For those months I did not receive a vehicle status report from OnStar. However, within the first 10 minutes of starting and pulling it out of the garage the report for the current month was sent.

The same circumstances surround my car if I don't drive it in the last week of a month and the first week of the following month (but I must note.....I have no idea what their transmission protocol is). But again, when I start and pull it out of the garage, the report is waiting in my email inbox.

JMO

FAsnakes

That has not been my experience with OnStar.. I've always found their customer service folks to be polite and helpful. .
Sounds like you're faking the cancel to leverage a better rate and they're like - ok, bye..

I was in the middle of a roadtrip in Shasta a month ago and accidentally locked my keys in the trunk.. I called onstar and they had my doors opened in a couple minutes. .
For me that is worth the price of admission.