Another OnStar thread .................... 
Onstar
Thread Starter
Racer
Joined: Apr 2012
Posts: 269
Likes: 8
From: Punta gorda Florida
Onstar
Onstar reps are unreal, seems they do not care if youbstay with them or not. Most of the cust serv reps seems like they are overseas. Guess they do not work on commission. XM on the other hand will work with you to keep you. But Onstar the cust serv reps give the impression they dont care and take it or leave it. Each time I try including supervisors the best I can get is $149 for the year with 6 months directions, each one I politely told make directions for 1 year and we got a deal, they all give the same answer, no and then say can I help with anything else. Too bad there is not an Onstar Corp person to get in touch with, XM has corporate customer service and that isvwho I deal with and get a good deal without waiting to cancel. But it seems Onstar employees do not care about keeping customers, no incentive to them.Onstar itself is way overpriced anyway, look at Hyundais service has more features for $89 yearly compared to Onstar $199 yearly.
Pro
Joined: May 2013
Posts: 549
Likes: 1
I really have not taken advantage of my OnStar service since I got it. Having a top notch navi system (Kenwood) as well as using "Waze" on my iPhone (phone remains on a neat little holder to the left of my steering wheel - attached to the A/C vent), I never really see a reason for using the other service. But, it could be that I'm ignorant of the OnStar features available.
Burning Brakes
Joined: Mar 2008
Posts: 815
Likes: 1
From: Mesa "highlands" AZ
While I agree with some of your comment, I don't necessary agree regarding the CS reps not able to "do anything for you".
The reps can ONLY do what they are allowed to do by their employer (or contract). Chances are OnStar management does not allow any leeway in their pricing direction to the reps.
I know that XM does.....to a point Probably because they are "hungry" and still do not post a profit, figuring once they gotcha........!! A recent Wall Street article indicated only about 5% of the vehicles on the American highways utilize sirrius/xm.
The reps can ONLY do what they are allowed to do by their employer (or contract). Chances are OnStar management does not allow any leeway in their pricing direction to the reps.
I know that XM does.....to a point Probably because they are "hungry" and still do not post a profit, figuring once they gotcha........!! A recent Wall Street article indicated only about 5% of the vehicles on the American highways utilize sirrius/xm.
Burning Brakes
Joined: Nov 2009
Posts: 833
Likes: 2
From: Roseville CA
I have one complaint -- leave me alone OnStar! Just bought a '13 GS 3 1/2 weeks ago. Onstar blasted a message to me over the car radio to 'press the Onstar button'. They also called me by phone nagging me to subscribe. They emailed me. They sent me letters in the mail. Still not gonna press the OnStar button as requested. Talk about INVASIVE advertising!
Why do I need OnStar if I have NAV built into my Vette plus a cell phone? Only scenario I can think of needing it is if I crash into a tree, go unconscious, and they automatically call 911 for me.
Also, the OnStar controls in my rear view mirror block a significant portion of the view out of my front window. That ginormous Onstar rear view mirror should be an added cost option, not std. equipment.
Why do I need OnStar if I have NAV built into my Vette plus a cell phone? Only scenario I can think of needing it is if I crash into a tree, go unconscious, and they automatically call 911 for me.
Also, the OnStar controls in my rear view mirror block a significant portion of the view out of my front window. That ginormous Onstar rear view mirror should be an added cost option, not std. equipment.
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Team Owner
Joined: Sep 2005
Posts: 29,113
Likes: 2,194
From: Big Bend Country, TX
St. Jude Donor '06-'07-'08-'09-'10-'11-'12-'13-'14-'15- '16-'17-‘18-‘19-'20-'21
NCM Lifetime Member
I have one complaint -- leave me alone OnStar! Just bought a '13 GS 3 1/2 weeks ago. Onstar blasted a message to me over the car radio to 'press the Onstar button'. They also called me by phone nagging me to subscribe. They emailed me. They sent me letters in the mail. Still not gonna press the OnStar button as requested. Talk about INVASIVE advertising!
Why do I need OnStar if I have NAV built into my Vette plus a cell phone? Only scenario I can think of needing it is if I crash into a tree, go unconscious, and they automatically call 911 for me.
Also, the OnStar controls in my rear view mirror block a significant portion of the view out of my front window. That ginormous Onstar rear view mirror should be an added cost option, not std. equipment.
Why do I need OnStar if I have NAV built into my Vette plus a cell phone? Only scenario I can think of needing it is if I crash into a tree, go unconscious, and they automatically call 911 for me.
Also, the OnStar controls in my rear view mirror block a significant portion of the view out of my front window. That ginormous Onstar rear view mirror should be an added cost option, not std. equipment.
Racer
Joined: Aug 2012
Posts: 345
Likes: 2
From: Farmersville Texas
When I bought my '08 last July, OnStar wanted a credit card number to "renew" after my free trial.
I told them that I had no intention of paying their ridiculous prices.
They have never bothered me again.
I told them that I had no intention of paying their ridiculous prices.
They have never bothered me again.
Team Owner
Joined: Dec 2003
Posts: 21,842
Likes: 140
From: When all is said and done... there is a hell of a lot more said than done. Riverside,Texas
St. Jude Donor '05 thru '26
Burning Brakes
Joined: Mar 2013
Posts: 1,184
Likes: 234
From: Colorado
I really think ON-Star has benefits, but not enough to justify my resubscribing. Same with XM. Strangely, haven't heard from them and my 3 months are up. Have it in 2 other cars, which is OK, but have yet to have the radio on in the '13. Bullets are my favorite tune. Cell phone, Chevy roadside service and a Springfield Champion Operator are all I need.
Advanced
Joined: Oct 2012
Posts: 72
Likes: 1
Steve2150,
Thanks so much for speaking with me today. We appreciate your feedback. Please know that we care about our customers and hope you will take advantage of all the benefits OnStar Directions and Connections offers. Here are some tips to help you get the most out of your subscription: bit.ly/10ABqWo
Please feel free to contact me with any further questions.
-Jessica, OnStar Advisor
Social Media Team
Thanks so much for speaking with me today. We appreciate your feedback. Please know that we care about our customers and hope you will take advantage of all the benefits OnStar Directions and Connections offers. Here are some tips to help you get the most out of your subscription: bit.ly/10ABqWo
Please feel free to contact me with any further questions.
-Jessica, OnStar Advisor
Social Media Team
Drifting
Joined: Feb 2013
Posts: 1,407
Likes: 48
From: Scottsdale Az
I have one complaint -- leave me alone OnStar! Just bought a '13 GS 3 1/2 weeks ago. Onstar blasted a message to me over the car radio to 'press the Onstar button'. They also called me by phone nagging me to subscribe. They emailed me. They sent me letters in the mail. Still not gonna press the OnStar button as requested. Talk about INVASIVE advertising!
Why do I need OnStar if I have NAV built into my Vette plus a cell phone? Only scenario I can think of needing it is if I crash into a tree, go unconscious, and they automatically call 911 for me.
Also, the OnStar controls in my rear view mirror block a significant portion of the view out of my front window. That ginormous Onstar rear view mirror should be an added cost option, not std. equipment.
Why do I need OnStar if I have NAV built into my Vette plus a cell phone? Only scenario I can think of needing it is if I crash into a tree, go unconscious, and they automatically call 911 for me.
Also, the OnStar controls in my rear view mirror block a significant portion of the view out of my front window. That ginormous Onstar rear view mirror should be an added cost option, not std. equipment.
Burning Brakes
Joined: Mar 2008
Posts: 815
Likes: 1
From: Mesa "highlands" AZ
The same circumstances surround my car if I don't drive it in the last week of a month and the first week of the following month (but I must note.....I have no idea what their transmission protocol is). But again, when I start and pull it out of the garage, the report is waiting in my email inbox.
JMO
Drifting
Joined: Dec 2005
Posts: 1,968
Likes: 55
From: SoCal
That has not been my experience with OnStar.. I've always found their customer service folks to be polite and helpful. .
Sounds like you're faking the cancel to leverage a better rate and they're like - ok, bye..
I was in the middle of a roadtrip in Shasta a month ago and accidentally locked my keys in the trunk.. I called onstar and they had my doors opened in a couple minutes. .
For me that is worth the price of admission.
Sounds like you're faking the cancel to leverage a better rate and they're like - ok, bye..
I was in the middle of a roadtrip in Shasta a month ago and accidentally locked my keys in the trunk.. I called onstar and they had my doors opened in a couple minutes. .
For me that is worth the price of admission.