Foosh

Given the reported findings above, I'm nearly certain you're covered. I will be shocked if GM denies coverage. It's still a shame that a "rogue" GM field rep put you in this situation.

defaria

Personally, I'd sue 'em!

xwing

The OP should save that one. It is definitely relevant if GM decides not to pay. They can certainly refuse to pay if they can show definitive "abuse", but they can not claim that track use automatically == abuse...

bikevette

As an aside, A new set at Discount Tire out the door for 4 stock Pirelli Super Sports runs me $1708 and are replaced every 6-8 track days. I change pads about as often, and I have a new set of rotors and 10 quarts 15-50 on the garage floor along with two liters of Motul 600 ready for another flush. I have a shop do diff and clutch fluids. A well maintained HPDE vehicle probably gets better maintenance then the other 99%.

I've tracked a GSX- R600 seven times this summer and it's still on original tires and pads, and fluid changes are a piece of cake. Different worlds.

bikevette

GM customer service, if you are monitoring this could you please PM me? Thank you for your assistance.

16sedanSS

GM-

Do right by your loyal customers.
We are all watching.


Bikevette-

Good luck.
Keep us posted.

fastgts

bikevette, hopefully things will work out for you but if you don't get the resolution to this that you should you could try what I did with my 2006 C6 when I had a problem with my painted top separating. Without going into the boring details after close to a year (I had a clear top so wasn't in a hurry) of the dealership saying the painted tops were in short supply and he couldn't get one I gave up on him. I had documented every time I had talked to the dealership. I emailed copies of that documentation with a calm explanation of what was happening and what resolution I wanted to GM Customer Assistance. The next day I had a very helpful GM person call me and just over 2 weeks later I had my replacement painted top. One of the things that helped produce those results? When I sent that email to GM Customer Service I cc'ed top Chevrolet/GM people - Richard Wagoner, Bob Lutz, Gary Cowger and Tom Wallace. It took some digging to get some of those email addresses but in my case it was worth it.

redzone

You really, really, need to go back down to the dealership and get the warranty issue straightened out ASAP. Why? Because you may be in for a very long wait otherwise. GM has a protocol for assignment of parts. Cars on assembly line, warranty parts, then everybody else. Right now as far as GM is concerned, you get zero priority.

AORoads

^^ Not only for that good reason of availability, but for cost reasons (unless the cost is not a concern). I have no idea what a rear diff costs but I just had one replaced on an awd-suv under extended warranty. The cost that could have been on my dime was almost $3K. Granted, OP's will/should be less.

bikevette

$5600 before tax = My payment if I don't get reimbursed. And that I'm told by the dealer that is their warranty rate, not walk-out rate. Entire diff has to be replaced according to dealer. No swap out of internal parts like the diff clutch, internal gears, etc.

If no parts by end of this week arr at dealer- to include reassy, will start email and phone calls up the GM chain. I have given the dealer every chance to behave professionally so far and will continue to do so.

Tag's philosophy on track usage needs to be recommunicated down to the Reg. Mngr level. There is a misconnect somewhere.

AORoads

Holy mackerel! That's exotic-car territory as far as your price goes (and I do understand it goes up from there if it was regular retail). Keep us posted, and good luck.

bikevette

Update. The differential is expected to arrive at a (undisclosed) "shipping location" sometime next week.
The car's been in the shop for a month now.

kevincol

Has GM customer service contacted you privately? They typically been very responsive here on the forums and have been a great customer advocate.

bikevette

No they haven't, although I asked them to.

falconhulk

Have they really? Has there been owners with issues that have said that? I am sorry to be a doubter but I have owned other cars where the customer service is a fixture on the boards just like here. They are always fast with the canned response and promise to follow up if PM'ed the details. Just seems like they never really add much value...well that's not true, sometimes they can assist in getting delivery dates and progress

Len44

Pity, since so many of us are watching.

JimNeedsC7

I have seen little or no evidence that they have actually helped anyone beyond listening and making nice noises. If someone has had a positive experience following a forum contact from a customer service rep I would appreciate hearing about it.

rmorin1249

I wrote GM when my C7 was in the shop awaiting parts and I believe they did help expedite shipment of the parts to my dealer. Whether or not posting on this forum helped or not, I cannot confirm. I did get a call from GM but not until after I wrote my letter.

WelderGuy

I got the impression everything the GM reps posted here was cleared by the lawyers first to keep them from obligating GM in any way. You'd see statements like "I'm glad you reached out proactively to your dealer...." Nobody but a lawyer talks like that.

Count me among the skeptics when it comes to the CS reps doing anything meaningful for the customer.

bikevette

Update. Still waiting on parts. 6 weeks in the shop up on a lift now. Parts "expected" to arrive Oct 27th.