Thanks Suburban / Trunk Monkey
#1
Thanks Suburban / Trunk Monkey
I recently purchased the GT to Competition seat upgrade kit from Suburban and wanted to give them positive feedback on the transaction.
First off the kit came complete and I was able to do the conversion with all the parts provided without any issues. Everything was well packaged and in great condition. By assembling the kit and selling it as a package all the guesswork about the required components was eliminated.
More importantly, to me at least, was their communication. When I ordered the kit not all of the components were in stock at Suburban. Rick was up front about this when I ordered and estimated the lead time to ship would be about 2 weeks. Right at the 2 week mark I received a call from Rick letting me know there would be a delay in shipping because they were still waiting on some components from GM. In my experience it's rare for a vendor to be proactive and to initiate contact with their customer when delays occur. I give Rick a lot of credit for taking the time to deliver the "bad" news and make sure I was aware of the status of the order and update me on the revised delivery date. These are not usually fun calls to make.
I highly recommend Suburban as a source for components.
First off the kit came complete and I was able to do the conversion with all the parts provided without any issues. Everything was well packaged and in great condition. By assembling the kit and selling it as a package all the guesswork about the required components was eliminated.
More importantly, to me at least, was their communication. When I ordered the kit not all of the components were in stock at Suburban. Rick was up front about this when I ordered and estimated the lead time to ship would be about 2 weeks. Right at the 2 week mark I received a call from Rick letting me know there would be a delay in shipping because they were still waiting on some components from GM. In my experience it's rare for a vendor to be proactive and to initiate contact with their customer when delays occur. I give Rick a lot of credit for taking the time to deliver the "bad" news and make sure I was aware of the status of the order and update me on the revised delivery date. These are not usually fun calls to make.
I highly recommend Suburban as a source for components.
#2
Former Vendor
Thank you!!!!
We really appreciate your patronage and looking forward to doing business with you in the future!!
We really appreciate your patronage and looking forward to doing business with you in the future!!
#3
Safety Car
I purchased a set of C7 Z06 Rear Quarter Vents for a great price and fast shipping. The price was better than a C7 group buy and I didn't have to wait several weeks.