Woofersetc came through today and did what they promised all along. They issued me a full refund of the amplifier and also gave me the option to receive a third amplifier if I wanted. I would like to put this whole issue to rest as I believe it has gone way too far. I spoke with management on the phone again and they explained every point that came up during the forum discussions. I want to say again that I do not think this company was trying to scam me, and I believe everything started from poor communication and a delay in receiving my amplifier. The company also assured me that any customer service issues have been investigated and corrected. I believe in letting people try to correct any problems a customer may have and this company did end up doing that. As heated arguments sometimes get, the end result may be forgotten and pushed aside. I'm a fair a person, and as I stated my opinions of what I felt was wrong with the situation, I'm not going to leave out what was done right. Every time I ordered from them I did get the items in a quick and professional manner with tracking numbers emailed to me. In the last few days management at Woofersetc has taken every step to try to resolve this and I am satisfied with the outcome. I also want to point out that even if some of my posts may seem to put Woofersetc in a bad light, I am convinced that they will take care of any issues you may have with them when purchasing from this company. In all honesty, I have never had a company personally call me and give the concern they did to take care of a customer after they were aware of the situation. I will not rule out ordering from them in the future as they did take care of the problem and to me that's what ultimately counts.

 

Glad to hear that it's resolved, Dan. Have you gotten another amp?

 

It's on its way, I got a Zapco DC Reference 1000.4, a bit of an upgrade from the last one. I can't say how pleased I was with the sound of the Zapco, and this one has some more tweaks on it you can customize.

 

Glad it was resolved, they were always straight with me when I've bought from them though I never had an issue.

You'll love the Zapco. I have the DC1000.4 which is the same amp you have only with a digital processing front-end. GREAT sounding amp.

Enjoy!

 

Glad to hear that everything worked out.
I can imagine how relieved you are after all that frustration.
Let us know how you like the new Zapco.

Dan