Okay so I'm not loosing my mind.. Dave

 

Flip Flop, Flip flop... Same ol' same ol'


I am amazed that people continue to by from them after they repeatedly rake customers over the coals. One or two posts like this would indicate an anomoly, 20-30 posts equal a trend.

Oh and Hi Dave, You missed a great time and some great burnouts at Carlisle.

 

I'm sure I did man! Maybe next year.. Trust me if I had had more time to plan that trip I would have definately took you up on the ride. It's probably better I didn't as my wife may have changed the locks if I had not come home that weekend..

 

with Firstgear, Tom Dewitt and his company is top-notch and more companies need to follow Tom as an example.

 

Yep Tom definately knows customer service.

 

I would have been glad to explain it to her for you. Just bring some bling home for her and all would be forgiven. (Note: New chrome for the vette does not equal bling to her.) Even I couldn't explain that away.

There's always next year.

 

Funny how we try to do the right thing only to have someone come back and blast us. I spoke to you on Thursday and even told you that we were waiting on driveshafts from our builder. I found one set aside for Robert Hall and took his to send to you and told you this(sorry Robert). Convienently, you left that out of this post. Also, you "forgot" to mention that you placed the original order on 8/14/06. We shipped the kit(minus the driveshaft) on 8/15/06. You called on 9/7/06 and I sent the driveshaft Priority Overnight with Fedex the same day. Tracking number was 9040 6701 2324. You are correct, it didn't show up until Saturday but I don't work for Fedex and cannot tell you why. If you go to Fedex.com and type in the tracking number, you will see that I did as promised and sent it Priority overnight. I will be in touch with our Fedex Rep to find out why it took an extra day.
It is amazing to me that this post went on for 3 pages and you didn't even have the courtesy to come back and say that you received it on Saturday. You could've easily tracked the driveshaft to see if I "LIED" and at least posted that I did do what I said I would and that FEDEX LET YOU DOWN. You simply let the fire go uncontrolled.
I invite all who are in this thread or reading it to go to FedEx.com and type in the tracking number 9040 6701 2324 and see for yourself.
Maybe you should start bashing FedEx??
We did just receive our driveshaft equipment and within the next couple of weeks will start producing our own. Our goal is to have a 48 hour turn around time on driveshafts.
We obviously cannot please everyone out there(although we do try), but for you or anyone to come out and call me a LIAR is just plain wrong. Get the facts straight (or at least post the whole truth) and at least have the common courtesy to come back and and post the results.
There are plenty of forum members here that I personally have bent over backwards and even broke some rules to help out. There are others who haven't had such a great experience with us and to those I am sorry. All I ask is that everyone be fair and post all of the facts and maybe when the outcome is positive, let others know.
Richard

 

I'm not a rocket scientist but it seems he did.

 

Good thing or NASA would be in BIG trouble. The 2nd half of my quote that you too conviently left out was that it shipped on 8/15/06. If you have no dog in the fight, stay on the sidelines.
This is another prime example of what I just posted. In this case, you only took a clip of my original sentence and quoted it and then thru up a meaningless post.
Out of my entire response, that is the only thing you noticed???
Richard

 

See now, you personally attack me then tell me to "stay on the sidelines".

Fess up; you dropped the ball on this one.

P.S. FedEx let you down (it was you that used FedEx).

P.S.S. It's spelled "conveniently"

 

P.S.S.S. In case you didn't noticed, I edited my response to your "first post in this entire ridiculous" thread to include the avatar laughing and rolling and the second little paragraph to which you have no response
By the way, this was edited as well.
Fess up??? Did you bother to track the number I posted? If you did it tells you the ship date and the method (in this case, Priority Overnight).
I am the first one to fess up when I make a mistake. In this case, I didn't. So yes, Fedex did drop the ball on this one.

P.S. I'm not the one who claimed to be the rocket scientist.
P.S.S. That is what you said right?? That's all I got out of your response. See how that works.....

 

All I can say is Keisler did right for me Especially Richard (rj8806) here. Now how about a

 

For those of you who don't have time to check for yourself.... as copied and pasted from their website.
Tracking number
904067012324

Signed for by
Signature release on file

Ship date
Sep 7, 2006

Delivery date
Sep 9, 2006 9:28 AM


Reference
424273

Destination
PORT HURON, MI

Delivered to
Residence

Service type
Priority Overnight

Weight
14.0 lbs.



Status
Delivered

 

I feel like we all need a little

We have all been where this guy is. No matter what happens in life. It is alway easier to blame someone else and get mad, than to relax and think about things before you say them. It's just unfortunate we have certain gentlemen out there looking to bash us every chance they get, and to the one's sticking up for us THANK YOU it's nice to hear from you too.

 

My vote goes to Keisler (and I am not a customer....yet).

This thread just gave me few more reasons to buy from them. I like strong opinionated customer service that will tell the customer like it is and will stand up to their actions and not hide behind a blanket of fake smiles and "the customer is always right attitude". The customer can be wrong too. Never order the wrong part and had to send it back? We would need a special forum just for that if the suppliers would complain about the FUs the customer does sometimes (me included).

Now that said, not everyone is like me and Keisler will loose some customer that do believe that the supplier should actually help the customer to save face after proven wrong and help them hide the fact that they got the product as promised and were to embarrassed to admit it.

If you come to this forum and bashed a supplier please don’t be embarrassed to admit it. Don't hide.

If your car was out of commission for a month, why did you start the job before getting all the parts? That is definitely not Keisler's fault.

I have customer too (not car related) and boy would I like to just tell them how I really feel sometimes. I rather not sell to those that will never be happy no matter what you do for them. Problem is you never know who they are until after the fact....

The majority of my calls received regarding problems go to my customer service people who are instructed to never ever confront a customer. That is my job. When it gets to me I fix it because I can, because I can make decisions my people can’t, because I can bend the rules. But that is not always possible when a company grows and when you depend on your suppliers to make your customers happy, even worse.

Just my 1.02

 

I would LOVE to be a Keisler customer but will first try Higher gearing in the rear end as the 4 speed was rebuilt when i got the car--Life is tooooo sort to sweat the small stuff--let it go!!! Mistakes happen thats why they are called mistakes--Have a nice day and enjoy them all--we only have so many--if the higher gears don't work as hoped i ll' give Keisler a call--Glenn

 

Thanks for the comments!!! It's good to know that our effort is recognized because we do try our best. With that said, I do hate to see threads like this...for a couple reason.
We too have multiple vendors for parts and manufacturing processes. The bill of material to make one radiator is could be over thirty different parts and many different sources. It only takes one missing part to stop us from completing an order. Part of running a business is dealing with suppliers and when they fail to deliver, we fail to deliver. I don't know Keiser at all but I can certainly sympathize with them. I'm not saying you can't vent on the forum, just try to understand that no company wants to fail a customer.
The second reason these threads bother me is the personal jabs and bickering that goes on. I see this out of control on the C3 section but I haven't ever seen it here, until now. Think about what you post, think about what you say about one another. I try to pretend I am standing in a room, face to face, with each person participating. If you wouldn't say something face to face, then it probably should go in print.

 

Lead on Tom, lead on.

 

ERNIE

 

Just remember, every coin has two sides.