DeWitts rant
Race Director
Joined: Dec 2004
Posts: 10,332
Likes: 63
From: PARADISE
St. Jude Donor '09-'11-'12-'13-'14
I've run my own biz for 25 years. With the nature of the internet being what it is, with faceless and phoneless businesses for all, it's not surprising to see this stuff happen.
Your reputation speaks for itself. Keep up the great work and don't look back.
Your reputation speaks for itself. Keep up the great work and don't look back.
Racer
Joined: Oct 2002
Posts: 284
Likes: 0
From: Pembine Wis
Damn, I got into this thread too late! All the good/true stuff has already been said. You're products are the best, You're radiator in my 60 has been the best bang for the buck ever, You'll be fine, your a stand up guy, with a great product, look at all the good stuff that has been said on this thread, one guy isn't going to ruin you're reputation, especially on CF.
Race Director
Joined: Jan 2007
Posts: 14,959
Likes: 3,353
From: NYC NY
There's a bad combination these days... selfish, spoiled, entitled, whiny crybaby jerks are everywhere, combined with the gutless anonymity the Internet provides. This adds up to public tantrums about everything and nothing. These are the same cowardly clowns who break up with their girlfriends by text message.
Anyone who hasn't dealt with these people: try selling on ebay for any extended amount of time.
The fact is, in the retail business, it's 100% assured that you will encounter these idiots. Just continue to do what you know is right, and it will all come out in the end.
And it is true that the villagers get their torches out when some crybaby comes on the CF with their "problem," but the fact is if the thread lasts long enough, the good vendors with experience are defended, and the idiots are squashed. Usually.
You have nothing to worry about.
Anyone who hasn't dealt with these people: try selling on ebay for any extended amount of time.
The fact is, in the retail business, it's 100% assured that you will encounter these idiots. Just continue to do what you know is right, and it will all come out in the end.
And it is true that the villagers get their torches out when some crybaby comes on the CF with their "problem," but the fact is if the thread lasts long enough, the good vendors with experience are defended, and the idiots are squashed. Usually.
You have nothing to worry about.
Once again Steve you're right on except you forgot to add their broke too due to the economy so now they even suffer from more buyer's remorse than normal.
Race Director
Joined: Feb 2004
Posts: 11,039
Likes: 2,592
From: Del Boca Vista FL
Tom:
It's not a rant when you are simply stating facts. I do not have one of your radiators in my car and perhaps I never will. That does not change the fact that every post I have seen on this forum (not just in this thread) has said that your product and your service is top notch.
Rich
It's not a rant when you are simply stating facts. I do not have one of your radiators in my car and perhaps I never will. That does not change the fact that every post I have seen on this forum (not just in this thread) has said that your product and your service is top notch.
Rich
Instructor
Joined: Dec 2005
Posts: 129
Likes: 13
From: spring tx
Somebody once said, The worst thing about dealing with the general
public, is dealing with the general public.
As stated earlier don't
let the 1%'ers get you down. When I am ready to replace my corrosion
infested radiator a Dewitt radiator WILL be installed. Keep the faith.
Tom
public, is dealing with the general public.
As stated earlier don'tlet the 1%'ers get you down. When I am ready to replace my corrosion
infested radiator a Dewitt radiator WILL be installed. Keep the faith.
Tom
Drifting
Joined: Sep 2004
Posts: 1,665
Likes: 60
From: Buffalo New York
I went to the site and filed a rebuttal. After you fill it out they say it won't post until after midnight Pacific Time I believe. You have to register. You have the option to file a rebuttal if you are a consumer who has bought from Dewitt. Perhaps if all of us that purchased from Dewitts were to post it would show they sell quality products and stand behind them. I followed George's "Click here" link.
Shooter
Shooter
Drifting
Joined: May 2006
Posts: 1,864
Likes: 148
From: Santa Barbara California
When is a customer wrong?
Often we see a customer post a thread about how he or she was wronged by a vendor and in most cases the members will side with the customer. We don't have many complaints and when we do I try to resolve them to the customers satisfaction, even when they are wrong.
I wonder how far the expectation of vendors is going to go as some people are now making ridiculous requests and flipping out when we refuse. Case in point:
A customer says he bought a combo rad/fan package from Corvette Central and it didn't cool. His mechanic told him the fan was bad and replaced the electric fan with a different one and everything worked fine. In fact, he now tells me it over cools his motor but now he wants me to credit him for the cost of the radiator because he paid the mechanic over $800 to solve this problem.
The first problem I have with this is I cannot find anywhere in our system where this order actually exists. I checked our UPS records and we never sent this guy anything. He did not produce any sales documents to prove he even has this part. It makes me wonder if the policy of making people happy, no matter what, has become so nuts that poeple would ask for a refund for something they never bought?
The second problem I have is that he never sent anything back for warranty. If he or his mechanic had asked for a replacement fan, I would have sent one right away. They didn't do that. In fact, his mechanic told him he should have bought a becool instead. How do I know the mechanic even wired the fan correctly? Maybe he burned it up and now wants to cover his butt by blaming it on me. BTW, I don't make the fans, Spal does, so if the manufacturer is always at fault, why isn't he blaming Spal?
I understand Corvette people are fussy, I'm one of them. We demand good parts and good service but expectations of vendors has become ridiculous. No other businesses are run this way. Try going to Best Buy and tell them you bought a TV, bring no reciept or product, and tell them you want a refund. See what happens there. Oh, when you tell them you took it to a repair shop and someone fixed it and you want to recover your cost for the repair you'll be shown the door.
I tried to explain this to the customer but he didn't want to listen. Looking back at our emails, I even gave him my personal cell phone number when they were trouble shooting the problem and nobody ever called me. As a result, he posted a complaint on Ripoffs.com saying that we make poor quality stuff and bad customer service.
Often we see a customer post a thread about how he or she was wronged by a vendor and in most cases the members will side with the customer. We don't have many complaints and when we do I try to resolve them to the customers satisfaction, even when they are wrong.
I wonder how far the expectation of vendors is going to go as some people are now making ridiculous requests and flipping out when we refuse. Case in point:
A customer says he bought a combo rad/fan package from Corvette Central and it didn't cool. His mechanic told him the fan was bad and replaced the electric fan with a different one and everything worked fine. In fact, he now tells me it over cools his motor but now he wants me to credit him for the cost of the radiator because he paid the mechanic over $800 to solve this problem.
The first problem I have with this is I cannot find anywhere in our system where this order actually exists. I checked our UPS records and we never sent this guy anything. He did not produce any sales documents to prove he even has this part. It makes me wonder if the policy of making people happy, no matter what, has become so nuts that poeple would ask for a refund for something they never bought?
The second problem I have is that he never sent anything back for warranty. If he or his mechanic had asked for a replacement fan, I would have sent one right away. They didn't do that. In fact, his mechanic told him he should have bought a becool instead. How do I know the mechanic even wired the fan correctly? Maybe he burned it up and now wants to cover his butt by blaming it on me. BTW, I don't make the fans, Spal does, so if the manufacturer is always at fault, why isn't he blaming Spal?
I understand Corvette people are fussy, I'm one of them. We demand good parts and good service but expectations of vendors has become ridiculous. No other businesses are run this way. Try going to Best Buy and tell them you bought a TV, bring no reciept or product, and tell them you want a refund. See what happens there. Oh, when you tell them you took it to a repair shop and someone fixed it and you want to recover your cost for the repair you'll be shown the door.
I tried to explain this to the customer but he didn't want to listen. Looking back at our emails, I even gave him my personal cell phone number when they were trouble shooting the problem and nobody ever called me. As a result, he posted a complaint on Ripoffs.com saying that we make poor quality stuff and bad customer service.
By the way, I need to order a surge tank and radiator for my 65 f.i. Please let me know what you need in order to correctly stamp it.
Last edited by 65 fi; Feb 22, 2009 at 11:36 PM.
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Team Owner
Joined: Aug 2007
Posts: 58,061
Likes: 7,146
Army
I wouldn't lose a wink of sleep over this Tom, "..you can't please all the people all the time"... I remember when Sears had a "no questions asked" return policy on Craftsmen tools. Some guys in my high school kept gas in their cars by stealing tools and walking into Sears without any paperwork to get money back on hand tools. There are just a lot of jerks running around fella.
Melting Slicks
Joined: Dec 2004
Posts: 2,021
Likes: 84
From: Florida
Hi Tom
First of all i have bought from you in the past 100 percent satisified with your products & your service.And besides your a real nice guy to talk to. You went way above trying to help this guy that"s all you could do. I have been in business for around 25 years you can't please all the people all the time.Ther are some customers that you can explain things to either they dont listen or it goes in one ear and out the other.If he spent $800.00 to fix the problem he should be bitchen at the mechanic.People like this realy eriks me sometimes but i just learn to live with it.Sometimes i just shake my head and say to myself how in the heck can someone be so, you fill in the blank. Take care Bob W
First of all i have bought from you in the past 100 percent satisified with your products & your service.And besides your a real nice guy to talk to. You went way above trying to help this guy that"s all you could do. I have been in business for around 25 years you can't please all the people all the time.Ther are some customers that you can explain things to either they dont listen or it goes in one ear and out the other.If he spent $800.00 to fix the problem he should be bitchen at the mechanic.People like this realy eriks me sometimes but i just learn to live with it.Sometimes i just shake my head and say to myself how in the heck can someone be so, you fill in the blank. Take care Bob W
Burning Brakes
Joined: Jun 2004
Posts: 1,123
Likes: 2
From: Sandia Park NM
I can only speak from my experience with Tom. I had a serious heating problem after installing a new radiator and elect fan system of his. I spent several months going over the problem with all of you, and spoke to Tom on several occasions. I was told I had everything from soup to nuts wrong with my car.
Tom came up with the answer all of a sudden, that he had received a batch of bad controllers for the fans. After removing the fans and reinstalling a mechanical fan system, I informed everyone of my success That's when I was informed of the above. He requested that I return the parts and upon his review he would compensate me. What I received did not come close to the monies spent trying to discover the problem.
All of us have spent good money for a so called good product, and like everything, you get bad product sometimes. It's just the way things are. There is no quality control, just ship it. Example, the lap top I'm writing to you was unusable because the ac-adapter I purchased a month ago stopped working, the original one the cat ate, the little
SOB. They sent me a new one but were not interested in the one that failed, I was told just toss it.
Dennis
Tom came up with the answer all of a sudden, that he had received a batch of bad controllers for the fans. After removing the fans and reinstalling a mechanical fan system, I informed everyone of my success That's when I was informed of the above. He requested that I return the parts and upon his review he would compensate me. What I received did not come close to the monies spent trying to discover the problem.
All of us have spent good money for a so called good product, and like everything, you get bad product sometimes. It's just the way things are. There is no quality control, just ship it. Example, the lap top I'm writing to you was unusable because the ac-adapter I purchased a month ago stopped working, the original one the cat ate, the little
SOB. They sent me a new one but were not interested in the one that failed, I was told just toss it.
Dennis
Instructor
Joined: Jun 2006
Posts: 141
Likes: 3
From: Bloomington IN
Drifting
Joined: Sep 2007
Posts: 1,369
Likes: 0
From: Detroit MI
Ask the guy for pictures and the old fan back. I would bet
he won't produce them. Also ask for a receipt from the mechanic.
Which he probably won't have either.Why didn't he contact you
to replace the fan instead of going to a mechanic. He sounds
like a scammer to me.
Shemp
he won't produce them. Also ask for a receipt from the mechanic.
Which he probably won't have either.Why didn't he contact you
to replace the fan instead of going to a mechanic. He sounds
like a scammer to me.
Shemp
Then tell him to call Corvette Central...sinc he bought it from them. Let them handlethe warrranty issues.
Instructor
Joined: Nov 2008
Posts: 131
Likes: 0
From: Greenbank Queensland, Australia
Satisfaction
Just as 53 Blue flame Brett says and it's a fact of being in business for yourself, "you can't please everybody all the time". I know how much it sticks in your craw when some bottom dweller puts something like that on the web, but it's part of being in business. As has been said already here, your reputation is beyond reproach and that what you need to console yourself with. JMHO.
Pete
Pete
