Has anyone had the problems that I'm having with Ecklers?
I ordered a shock set -front and rear- and I was sent the proper rear set, but wrong shocks for the front. One was listed for a later model and one was a cheaper shock that what I paid for. They weren't even a matched set.

When I contacted them about the problem,(45 minuted on hold) they sent me another shock, but it was the cheaper one that shows on their web site.
I contacted them again (55 minutes on hold) and they told me to return the front shocks and they would replace them. I did that and was told the correct shocks were out of stock and wouldn't ship for a couple weeks. When I contacted them again (email, I can't sit on hold forever) they said they refunded the cost back to my account. When I checked the account, they only refunded the cost of one of correct shocks price. Frustrated at this point, I told them I would send out the rear shocks and they could refund me the cost of the set minus the one shock they already refunded.
They told me they would send me out the correct front shock - only one and I told them I had already sent them the rears and only one shock would do me no good.
Guess what? Today I got an email with a Fed Ex tracking number for one front shock.
I've been trying to resolve this for a couple months, and at this point I just want my money back.
-OK rant mode off-

How was your day?

 

Ask for some one in mgn. Tell him are her what is going on. That has alway helped me in the past. Robert

 

Yeah, I've talked to at least three people on this over the last couple of months.
I'm not impressed with their customer service at this point.

 

I ordered a G90 fuel filter from Ecklers, and it had some scratches on it when it arrived. I called them and they said no problem, we will send you a new one. I asked them did they want the damaged one back?.......they said keep it. Two days later, I had the new filter. Not much to complain about with that transaction.

 

don`t the auto parts stores in Tacoma have Corvette shocks?

 

A couple of months for shocks ?? Order up a set from Jegs or Summit or your FLAPS and save the time, aggravation and Corvette Tax. We're talking about Shocks here not a Special Corvette Only item.......

 

The restoration process requires so many purchases from many different vendors it's inevitable to have a couple problems. Overall, the customer service I experienced has been terrific. That's not to say there weren't unusually long waits, incorrect shipments, returns, etc.

Stick with it and things will get set straight.

 

some Vette enthusiasts are apparently brain washed into believing the Corvette parts stores are the only ones that sell auto parts including those for Vettes,,,I know I sell Vette parts right along side of car and truck parts....many are the same part too......

.....

 

Yeah, I know that I can get shocks from places here in T-Town. The clutch fork pivot that had the wrong threads they sent me was quickly replaced with a real one from the dealer. I never bothered to send it back. Why spend $5 to return a $9 part?
I was ordering a bunch of parts and included the shock set while I was at it.
I am under no illusion that I need to custom order shocks, brake shoes or I need special Corvette vacuum hoses. However, it is hard to find heater box seals or an expansion tank strap at Auto Zone.
My problem is they haven't figured out that I paid for a set, and replacing only one of two wrong parts does not fix the problem. Neither does sending me another wrong part.
As they say-
Two wrongs don't make a right (but three lefts do)