VB&P Poor Customer Service
Thread Starter
Instructor
Joined: Jan 2007
Posts: 152
Likes: 0
VB&P Poor Customer Service
A few weeks back I purchased and installed a new 330 lb. composite monospring from VB&P. I e-mailed VB&P with a question over a week ago and have had ZERO RESPONSE from them. Not exactly the kind of service we like to get from our supporting vendors, is it? Just thought you all would like to know....
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Le Mans Master
Joined: Dec 2003
Posts: 5,020
Likes: 6
From: Long Beach CA
Le Mans Master
Joined: Mar 2001
Posts: 6,640
Likes: 287
From: Ann Arbor Michigan
I've had nothing but good service from them. Maybe they are having computer problems. As others have said, give them a call.
Thread Starter
Instructor
Joined: Jan 2007
Posts: 152
Likes: 0
I am not lazy, I followed VB&P's "Protocol" They do not offer a 800#customer service phone number on their website. I simply did as I should have. On the other hand, I could make a nasty comment about you....
Thread Starter
Instructor
Joined: Jan 2007
Posts: 152
Likes: 0
And I should not have to call them if they provide a "tech. service e-mail form", they should respond to it. I am sick and tired of chasing people by phone and having to be a PITA to get something accomplished!
Le Mans Master
Joined: Nov 2004
Posts: 6,434
Likes: 0
St. Jude Donor '07
I agree that the parts arrived quickly, but the service after the sale....
And I should not have to call them if they provide a "tech. service e-mail form", they should respond to it. I am sick and tired of chasing people by phone and having to be a PITA to get something accomplished!
And I should not have to call them if they provide a "tech. service e-mail form", they should respond to it. I am sick and tired of chasing people by phone and having to be a PITA to get something accomplished!
What do you need to ask?
I wouldn't want to help you either
Le Mans Master
Joined: Dec 2003
Posts: 5,020
Likes: 6
From: Long Beach CA
I agree that the parts arrived quickly, but the service after the sale....
And I should not have to call them if they provide a "tech. service e-mail form", they should respond to it. I am sick and tired of chasing people by phone and having to be a PITA to get something accomplished!
And I should not have to call them if they provide a "tech. service e-mail form", they should respond to it. I am sick and tired of chasing people by phone and having to be a PITA to get something accomplished!
"Sorry I have not been able to hop on the forum lately, you guys won't let me off the phone."
Call her
BTL
Racer
Joined: Jan 2006
Posts: 395
Likes: 0
From: Orange massachusettes
In this day of E-mails, Voice-mails and She-males, I find its a WHOLE LOT BETTER to just call and talk to a human!! Patty is great in customer service at VB&P. I'm sure that she can help you out.
Le Mans Master
Joined: Nov 2004
Posts: 6,128
Likes: 21
From: North Alabama
Racer
Joined: Jun 2005
Posts: 397
Likes: 1
From: Erie PA
Patty has always emailed me back sometimes not as fast as
I would have liked but she did. She is the one doing most of the transactions and is very busy. I have called and always was able to talk to her. Five star customer service in my opinion with Patty.
2 months as a member and no profile. Must be a competitor.
I would have liked but she did. She is the one doing most of the transactions and is very busy. I have called and always was able to talk to her. Five star customer service in my opinion with Patty.
2 months as a member and no profile. Must be a competitor.
Last edited by clive; Mar 12, 2007 at 07:00 PM.