Willcox shipping stinks
Instructor
Joined: Aug 2010
Posts: 110
Likes: 0
From: Rossville Georgia
ive never had a problem with willcox actually just placed another order on monday.in october i had to order 2 pre-bent brake lines for my 75 and willcox called me the next day to let me know that the brake lines had to be bent and it would take 3 weeks. they said the parts should be at my door step by november 1st but i came home october 30th to find them there waiting on me. kudos to willcox i love the forum sales
Drifting
Joined: Nov 2003
Posts: 1,874
Likes: 7
From: l In
Willcox is no different than any other Corvette parts house except he is smaller and you just cannot stock every part for every year Corvette. He has to source parts also, but he is the only one around here that is always Johnny on the spot to help, plus he has the best prices, 90% of the time If you cannot think far enough ahead what parts you are going to need and how soon you need them, then you should buy from someone else
Safety Car
Joined: Sep 2005
Posts: 4,057
Likes: 99
From: Southeast, Tennessee
St. Jude Donor '09 thru '26
personally, i have had great luck and fantastic customer service from wilcox whenever i have used them in the past, and i now actually give corvette central a call before i order to check stock if i need something very quickly.
either way, they are both great supporting vendors here at the forum, and if it weren't for their support and the support of concerns like them, this place wouldn't exist, or we would all have to pay to support it (instead of it being a voluntary thing).
Instructor
Joined: Sep 2010
Posts: 218
Likes: 3
From: East Bethel MN
I can't say enough good about Wilcox. He has provided invaluable help to me on the forum...I have made the mistake in ordering wrong parts and he has taken the return and sent the new part without even charging me...and I have always received my parts on time. I say give them another chance as I do not think it is a systemic problem.
Burning Brakes
Joined: Sep 2010
Posts: 799
Likes: 26
From: Lexington Park Maryland
I'm pretty new to the corvette community but not so new to reviving classic. Having said that I've ordered several components from Wilcox I received them in a day or so. some came in faster than I expected.
Former Vendor
Joined: Aug 2006
Posts: 76,656
Likes: 1,851
From: Jeffersonville Indiana 812-288-7103
St. Jude Donor '08-'09-'10-'11-'12-'13-'14-'15
Matt-
I’m not sure what went wrong with your order, I’ll need to check into this and I apologize for any delay this may have caused you. If you don’t receive an order in the prescribed time frame then yes, something has gone wrong and always feel free to contact us.
You can contact me just about anytime at the WillcoxCustomerService@Willcoxcorvette.c om . I monitor this email address almost non stop.
If an item was back ordered then the order should have shipped and the back ordered item noted on the response to you. The tracking number issue is something we are trying to incorporate in our next round of site changes.
I’m sorry for the mistake Matt; I will talk to shipping and see what went wrong so that we can correct this issue. Today I issued a 25.00 in house credit to your account for the errors made, if you wish to order again please note: Invoice 109834 credit in the checkout section and they will deduct this from the order.
Happy Holiday’s
Willcox
I’m not sure what went wrong with your order, I’ll need to check into this and I apologize for any delay this may have caused you. If you don’t receive an order in the prescribed time frame then yes, something has gone wrong and always feel free to contact us.
You can contact me just about anytime at the WillcoxCustomerService@Willcoxcorvette.c om . I monitor this email address almost non stop.
If an item was back ordered then the order should have shipped and the back ordered item noted on the response to you. The tracking number issue is something we are trying to incorporate in our next round of site changes.
I’m sorry for the mistake Matt; I will talk to shipping and see what went wrong so that we can correct this issue. Today I issued a 25.00 in house credit to your account for the errors made, if you wish to order again please note: Invoice 109834 credit in the checkout section and they will deduct this from the order.
Happy Holiday’s
Willcox
Race Director
Joined: Mar 2003
Posts: 11,608
Likes: 780
From: Eustis ( Area 51 Bat Cave ) Fl
Matt-
I’m not sure what went wrong with your order, I’ll need to check into this and I apologize for any delay this may have caused you. If you don’t receive an order in the prescribed time frame then yes, something has gone wrong and always feel free to contact us.
You can contact me just about anytime at the WillcoxCustomerService@Willcoxcorvette.c om . I monitor this email address almost non stop.
If an item was back ordered then the order should have shipped and the back ordered item noted on the response to you. The tracking number issue is something we are trying to incorporate in our next round of site changes.
I’m sorry for the mistake Matt; I will talk to shipping and see what went wrong so that we can correct this issue. Today I issued a 25.00 in house credit to your account for the errors made, if you wish to order again please note: Invoice 109834 credit in the checkout section and they will deduct this from the order.
Happy Holiday’s
Willcox
I’m not sure what went wrong with your order, I’ll need to check into this and I apologize for any delay this may have caused you. If you don’t receive an order in the prescribed time frame then yes, something has gone wrong and always feel free to contact us.
You can contact me just about anytime at the WillcoxCustomerService@Willcoxcorvette.c om . I monitor this email address almost non stop.
If an item was back ordered then the order should have shipped and the back ordered item noted on the response to you. The tracking number issue is something we are trying to incorporate in our next round of site changes.
I’m sorry for the mistake Matt; I will talk to shipping and see what went wrong so that we can correct this issue. Today I issued a 25.00 in house credit to your account for the errors made, if you wish to order again please note: Invoice 109834 credit in the checkout section and they will deduct this from the order.
Happy Holiday’s
Willcox
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Instructor
Joined: Oct 2010
Posts: 216
Likes: 1
From: columbia south carolina
thats exactly what should have been done. this isnt something for the public until speaking to them in private hasnt given results.
Racer
Joined: Sep 2009
Posts: 429
Likes: 2
From: Oak Ridge NJ
I have read through the posts about Wilcox and the lack of 'support' they gave in this example.. When I get home at night after giving my daily pound of flesh.. I like the fact that I have a little something that I EXPECT should be waiting on my front porch. I can go out to the garage and continue my project and zone-out the pressures in life and focus on something more tolerable.. Don't have allegiance with Wilcox, Zip or Corvette Central. It's all about all mighty dollars and who can deliver... I don't have time for back order and nonsense that goes with it. If you sell it, you had better be honest and say it's not available for immediate shipment – or you’ll be hearing from guys like me. Mike
Team Owner
Joined: Jun 2000
Posts: 38,923
Likes: 1,481
From: Southbound
Cruise-In II Veteran
Drifting
Joined: Nov 2004
Posts: 1,628
Likes: 293
2020 C3 of the Year Finalist - Modified
Just placed an order with willow on the Dec. 6th. Received an email and call later that Monday and saying order was completed. Just got it in the mail today on the 15th. Figured it was just slow shipping because of the holidays. Nope.....checked the UPS tracking # and my order didn't even ship out until the 13th. Received it in 3 days. So 5 days time just to get an order together? they charged my card on the 6th.
Parts were all there....I do understand they are a smaller company.
Ordered something from them through eBay Monday the 13th and it took them 3 days to respond with a new invoice so I could pay them.
Email with tracking number from them would be great along with shipping the orders out within 1 to 2 days not a full week after my order is placed.
Parts were all there....I do understand they are a smaller company.
Ordered something from them through eBay Monday the 13th and it took them 3 days to respond with a new invoice so I could pay them.
Email with tracking number from them would be great along with shipping the orders out within 1 to 2 days not a full week after my order is placed.
