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2020 Corvette of the Year Finalist (appearance mods)
C3 of Year Winner (appearance mods) 2019
I guess you would take the door panel off and open it from inside. In the latch mechanism there is a lever that can be pushed toward the back of the car and will release the door.
When he pushes the outside release down, is there resistance? If not I would guess the rod is not secured and came loose.