Ecklers return policy question.
Thread Starter
Drifting
Joined: Mar 2004
Posts: 1,873
Likes: 1
From: Savannah Ga
Ecklers return policy question.
Anybody delt with them before on a return.I ordered some floor mats for my 82CE.I wanted DARK brown and they sent What looks like doeskin.I know these were dropped shipped from ACC but Ecklers took the order.When the mats came thats all that was in the box.No invoice no 4or 5 pieces of advertisements no nothing.I am going to call this AM when they open.Are they going to make me pay for return shipping costs.Thanks.
Le Mans Master
Joined: Nov 2004
Posts: 6,128
Likes: 21
From: North Alabama
no experience with them but Fastcorvette? Total crap for service. Ordered 4 solid spicers and after 4 days of no emails, I emailed them telling them to just cancel the order. The next day, the lady emails me saying, sorry, they were on back order and they had just come into their recieving dock that day. I emailed back and said "good, since they haven't shipped, cancel the order anyway as I had requested the day before. She emails back that evening saying, get this, "had you emailed me earlier I could have stopped the shipment. Your tacking number is X###$#$#$#. If you would like to return them there will be a 20% restocking fee". Then, when they get here, they are greasable what appears to be generic ujoints. Nor solid, like I ordered, yet their going to charge me a restock fee when I cancelled the order before they ever shipped them? And 20% on the cost of 4 solid spicers when they sent 4 $12 parts? They now won't return my emails stating "I expect the full refund amount plus the $7.50 return shipping it cost me" Is this justified? Or typical of them?
Melting Slicks
Joined: Jan 2004
Posts: 2,672
Likes: 1
From: New Cumberland PA
Originally Posted by Jclgodale3
"I expect the full refund amount plus the $7.50 return shipping it cost me" Is this justified? Or typical of them?
Le Mans Master
Joined: Mar 2002
Posts: 7,456
Likes: 2
From: Coming home from Luckenbach Texas
If the wrong item was shipped, it's their nickel. Insist they pay the shipping charges...and they'll do it.
With regards to Fastcorvette, there have been recent discussions about them here on the forum. Let's just say some folks had issues with the way they do business (I cannot vouch for whether or not it's true). Those posts are gone now, which is a pity...
With regards to Fastcorvette, there have been recent discussions about them here on the forum. Let's just say some folks had issues with the way they do business (I cannot vouch for whether or not it's true). Those posts are gone now, which is a pity...
Instructor
Joined: Jul 2004
Posts: 171
Likes: 0
From: Mahopac NY
I had a similar color problem with drop shipped mats from Mid America. I called and they told me how to address the box for return and gave me an RMA #. They paid shipping and sent the correct color. A little work, but no real problem. I would assume Ecklers will help if you call. They've been pretty good by me.
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Burning Brakes
Joined: Oct 2004
Posts: 985
Likes: 23
From: Florence SC
I have a dealer acc. with Eckler's. I have had damaged items come in before and they have been quick to take care of the problem, never over the last 25 or so years had a problem with them. I highly recomend them. They might even help you out if it wasn't their fault on the mix up. 
