Ecklers Fault...
Thread Starter
Racer
Joined: May 2004
Posts: 315
Likes: 0
From: North Richland Hills TX
Ecklers Fault...
Just a thought...I bought a starter from Ecklers, their "High Torque" mini starter, that fell apart on me last week...i thought it was my torque that made a bolt fall out, but soon found out that the head of the starter that bolts to the plate fell apart on its own...so, I used some thread sealer to put it back, which was crappy enough but I did it anyways, and soon found out that the starter ground down 2 of my teeth on my flywheel! So, because of Ecklers essentially I have a bad starter and flywheel now...I only drove 2,000 miles on my new engine and starter...so, should Ecklers reimburse me somehow? I'm gonna call Monday morning and b1tch at them, but do I not have a valid case?
Le Mans Master
Joined: Mar 2002
Posts: 7,456
Likes: 2
From: Coming home from Luckenbach Texas
It's called limited liability -- in other words, the written warranty effectively limits liability so all you get is a replacement starter. Damaged caused by the defective item is your problem... 
Race Director
Joined: Mar 2001
Posts: 11,322
Likes: 1
From: Living in the Hartland
Originally Posted by Joe Buck
Just a thought...I bought a starter from Ecklers, their "High Torque" mini starter, that fell apart on me last week...i thought it was my torque that made a bolt fall out, but soon found out that the head of the starter that bolts to the plate fell apart on its own...so, I used some thread sealer to put it back, which was crappy enough but I did it anyways, and soon found out that the starter ground down 2 of my teeth on my flywheel! So, because of Ecklers essentially I have a bad starter and flywheel now...I only drove 2,000 miles on my new engine and starter...so, should Ecklers reimburse me somehow? I'm gonna call Monday morning and b1tch at them, but do I not have a valid case?
Be happy if you get a new starter.
Last edited by Fevre; Jan 28, 2005 at 06:02 PM.
Race Director
Joined: Sep 2004
Posts: 11,874
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From: Arlington Va Current ride 04 vert, previous vettes: 69 vert, 77 resto mod
perhaps you can get them to give you a discount on some future purchases....they still make money ..... you get some compensation.....win/win for both
Safety Car
Joined: Jun 2002
Posts: 4,135
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i had a spring co install a new set of leafs in my 73 and a few days later i noticed they broke the differential cover installing the spring,,,, when i called to complain they demanded to see the car .when i brought it there they looked at it and refused to pay for the proper repairs. i had to get a new differential cover & gasket and gear lube and my cousin installed it for me at his transmission shop.. (i paid him to install it) i got a written letter from him stating that the cover was broken by the spring co and took the spring company to small claims court.. after going there twice the judge ruled in favor of the spring co..she said (the judge)i couldnt prove beyond a reasonable doubt that they actually broke the cover...at least she(widow of the spring co) had to pay her lawyer and her shop foreman"s time in court... it wasnt worth the aggravation
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Le Mans Master
Joined: Oct 2004
Posts: 5,269
Likes: 54
From: Orlando Florida
St. Jude Donor '05
Originally Posted by Joe Buck
so, I used some thread sealer to put it back, which was crappy enough but I did it anyways
don't mention this and you'll likely get a new starter..... clean the old one before you send it back....
Race Director
Joined: May 2003
Posts: 11,814
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From: Science Bitch! Mississauga, Ontario
Canadian Events Coordinator
Anything you buy or any service rendered.....no one gives a **** after they have their money...it's the way of the world...human nature...we all care about ourselves....our money and our well being....screw anyone who gets in our way...
sad, but true.
sad, but true.
Le Mans Master
Joined: Jan 2001
Posts: 6,938
Likes: 1
From: San Diego CA
Originally Posted by AGVI
Anything you buy or any service rendered.....no one gives a **** after they have their money...it's the way of the world...human nature...we all care about ourselves....our money and our well being....screw anyone who gets in our way...
sad, but true.
sad, but true.
Team Owner
Joined: Aug 2000
Posts: 21,422
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From: Massillon,Ohio USA
2020 C3 of the Year Finalist - Unmodified
Cruise-In VI Veteran
St. Jude Donor '08-'09-'10-'11-'12
They'll also will want a "re-stocking fee" of 30%. You don't think that they are just going to throw that starter away, do you???
They'll also bill you shipping both ways. Be cheaper to buy a new one from Summit
They'll also bill you shipping both ways. Be cheaper to buy a new one from Summit
Racer
Joined: Apr 2004
Posts: 271
Likes: 0
From: Alpharette GA
Originally Posted by page62
It's called limited liability -- in other words, the written warranty effectively limits liability so all you get is a replacement starter. Damaged caused by the defective item is your problem...
Liability limit will only cover the starter, sense (Ecklers the re-seller) and the (MFG of the defective part) have no control over the install, their liability is limited to the part only. I do feel your pain when a defective part is responsible for damage to a flywheel, a PITA to change out, but its one of the prices we pay when we work on the antique cars and become our own mechanics/shop.
Good Luck
Race Director
Joined: Nov 2002
Posts: 12,142
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From: Taylor Michigan
Electrical parts should never be purchased any further than you can reasonably drive. Competition drives the prices down and when that happens quality normally suffers especially with electrical parts. Starters, generators and alternators become the worst victims of this problem.
Le Mans Master
Joined: Sep 2000
Posts: 9,078
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From: DFW TX
Cruise-In VII Veteran
St. Jude Donor '07
Send it back with a letter, don't call. They will just send you a new one. Make sure to get a return receipt from the Post Office. Buy a better one through Summit/Jegs. Then sell the other on ebay when you get it in.
Are you sure you weren't kicking in the starter when you were passing all those ZO6's
Are you sure you weren't kicking in the starter when you were passing all those ZO6's
