There have been a couple of threads lately discussing some problems people have had getting the proper parts to complete their 5 speed conversions or problems they had getting the customer service they deserve.

Our customers are very import to us, so we want to give an update on the improvements that have recently been made to the company. Keisler Engineering, the largest volume Tremec distributor and the innovator of the overdrive retrofit market since the 1990s, has grown tremendously over the last six years, and that has admittedly lead to some growing pains. Improving customer service is not a new program here at Keisler, but we want to highlight some of what we are doing so you will know that we take your needs and comments very seriously.

1. One of the most recent improvements was the change of Keith to Customer & Technical Support. Keith is an experienced Keisler Engineering salesman and certified GM mechanic and regional service representative.

2. Your salesman will assign a Customer & Technical Support representative that will be your primary after the sale contact for any questions other than sales. This person will help you install the product over the phone, as needed, along with any other help you may need.

3. Other things which have been going on behind the scenes over the last few months to improve customer service include the hiring of a seasoned purchasing agent and a business manager. This allows the company owner and engineering staff to devote more of their time to product development and company growth.

We are studying customers’ problems on a person by person basis in order to learn where the problem initially started, so we can prevent them from recurring in the future. We have also scheduled daily meetings to discuss issues within the company related to customer service and tech support.

Some of these programs are already paying off, whereas others may not manifest their improvements for a several weeks as this week’s orders will not be in customers’ hands for 4-5 weeks.

There are also some things our customers can do to make things flow smoother.
1) When in doubt, call Keisler. Don’t take chances with your car or rely on others for help.
2) When you call, leave a message and we will call you back. If you don’t leave a message we won’t know you need help! Even with 3 fulltime and 1 part time customer support people there will be times when you have to leave a message.
3) When you leave a message, make sure to leave your contact information. Please remember to speak slowly and clearly.
4) Please make sure you give your salesperson the correct information about your car when ordering your kit or parts.
5) Please look over your sales order carefully when you receive it. No amount of training has ever made anyone absolutely perfect, so please double check to make sure your order is correct.

We are deeply committed to Customer Service and have built our business on offering the most innovative, highest quality product with strong customer service. Please call us and learn first hand how we will support you.

Thank for your enthusiasm for our products and happy motoring!

From the entire staff at Keisler Engineering.




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I have to say that they are working with me and my issues, Hopefully all will work out soon. I hope that anyone with an 80 like mine will benifit from this install. Ron

 

Robert,

I'm well aware you guys read the other posts....to be fair...I will post what I stated in a another thread here so you don't have to "come across" it.

Let's see.....it's now been 5 days since I asked for some sort of compensation for the additional expenses I incurred. I even faxed them copies of the receipts for what I paid.....No reply. Go figure!

I won't even go into how they charged me for someone elses replacement driveshaft and then denied they charged me! That took two days to straighten out!

About a month after I installed my kit in my '78....my friend purchased a kit for kis '69 Z-28. Of course they changed my invoice and put his name on it....so when I called to get assistance with my vibration issue and he was calling to get the shipping status of HIS kit.......the customer service rep actually stated "what are you guys trying to pull here?" He actually insinuated we were trying to scam THEM!

If I hadn't finally straightened this vibration thing out...I would actually send the whole kit back to them for a refund! I sure don't need this slam on my integrity because they are the ones with the problems!

 

I have more money than time. I looked at your web page for west coast installers. Where is the closest place you have to Sacramento California to do a complete auto tranny to Viper 6 speed or tko600?

 

Good luck!! I asked for installers in Northern Ca and they told me they would supply a name after I purchased their kit. I e-mailed them and asked for a name first and they never replied.

 

Crap george - just driver it over to Heber - scott and I will do it for ya. figure out a time in the winter - after hunting season - before I get back into school - we will do it!

Carl Johansson

 

We have bought 2 kits from Keisler - aN 82 COMPLETE CONVERSION - FROM aUTO TO A tko 500, and a bolt in TKO 500 for my C-4.

Keisler made some mistakes - wrong driveshafts 32 or 3 times - messing up deliveries - etc. But they always came through - i WOULD CALL - AND GET called back by Keisler himself - and he would have an explanation of what had happened - a resolution of the problem - and a time frame of that resolution. -

When they messed up - they even worked with me in coming to a satisfactory resolution. When they messed up parts - they sent em post haste - and paid for all of the shipping!

Clearly they got to big to fast. But my experience has been that they were a stand up company - and interested in long term customer relationships.

We love both of our Keisler kits, and although we had some frustration during the installs - we were always able to get satisfactory resolution.

Being patient - and understanding - but firm seemed to be the key.

Carl Johansson

 

Carl I know that you offered to help. I might just take you up on it. It's a 500 mile trailor ride for the old vette. I'm thinking about 6 speed and .50 over drive. That way I can keep my 4.11 rear gears or even go for 4.56

When are you taking the Vette to Bonneville Salt Flats? I've got the Reno national Air races Sept 14-18

 

I used Pat Hendrix at Precision Motive in Hayward, CA for the install. He is a member of Northern California Corvette Assn and well versed in these installs. To date he has done 4 or 5 Keislers, and untold T56's and Richmonds. Pat's main business is Corvette's and Hi performance muscle cars. He is a great guy to deal with and I know there is talk of getting him on Keislers installer list as I have told them he should be and Pat has also been in contact with Grey in regards to this.

My install went very well. Finished last nite and it runs like a top. Only thing I did n ot factor in was the starter, which I needed to replace as the new bellhousing would not allow installation of the original style. Put a mini starter in. Not a bad thing, but I didn't budget for it.

Keisler has been very good in all my dealings with them. Like any company, sometimes you may deal with a knucklehead, but I was pleased.

Only issue is the speedo gear. I need to call them and see about it as I know it is running 10-15% higher than reality now. Probably a simple gear change on the speedo gear.

I will post pics when I get a chance. Need to upload to my webpage first.

FYI: Mine was an auto to manual conversion, which was why I used Pat on the install. Overall if it was a manual swap, it would have been fairly simple. Saying that, the auto to manual was also straightforward. I have sidepipes which eliminated some of the hassle with crossmember, etc, but all in all it can be completed in about 2 days.

 

Crud - looks like a scheduling conflict - world of speed is Sept 14 - 17. We will be running both the C-4 and the C-3 - looks like you will miss it!

Carl