gee, thanks safelite !
Thread Starter
Le Mans Master
Joined: Oct 2010
Posts: 6,938
Likes: 848
From: melbourne florida
2023 C3 of the Year Finalist - Modified
gee, thanks safelite !
i set up an appointment online monday for today thursday to replace the windshield. i was confirmed between 8 and 12 thursday, thursday at 10:30 tech calls and says i will call when i am a half hour away. 12:00 i call local number listed on confirmation ,phone rings 5 min girl answers , calls tech response truck broke down will call you at 1 p.m . 3:00 try number again this time phone keeps ringing no answer. call tech back he says looking for a truck..... i call corporate 800 number , rings no answer. e mail corporate office , email response , they agree unacceptable! hooray the customer is always right!!!! called local shop at 4 p.m we will be at your house at 9 a.m less money, lower price if they are 15 min late. tech has 30 yrs experience . i think the safellite guy didn't
want to work on an old car
want to work on an old car
Intermediate
Joined: Jun 2013
Posts: 34
Likes: 0
From: Nebraska City NE
Haha..could not tell if that was a good ending for you or not; I mean, bummer to be stood up for the day when you could have been doing other things.
Anyway FWIW- I used safelite to replace a windshield in my `06 Malibu a couple years ago, and the tech w/only 4 yrs experience did an outstanding job...come to think of I had the windshield in my`93 K1500 done that day too.
Anyway FWIW- I used safelite to replace a windshield in my `06 Malibu a couple years ago, and the tech w/only 4 yrs experience did an outstanding job...come to think of I had the windshield in my`93 K1500 done that day too.
Thread Starter
Le Mans Master
Joined: Oct 2010
Posts: 6,938
Likes: 848
From: melbourne florida
2023 C3 of the Year Finalist - Modified
I am sure they normally dont operate that way. I think i got lucky if the tech did not care any more than that i probably didnt want him working on my car either
Melting Slicks
Joined: Aug 2012
Posts: 2,548
Likes: 379
From: Woodinville WA
I've found amazing differences in quality of work and customer service from Safelite locations. That said, they've done 2 windshields out of (counting on fingers and toes) at least 10 that didn't leak. However, they've never scratched a car - and the last time I gave them a bugger job, the guy spent 2 hours at my house while I welded up holes in the windshield frame. The next time he came out (it leaked), he replaced the rubber seal and glued the windshield in... all no charge ($70 savings)...
I kind of have a different rule for quality work. If they fix their problem with a smile; I'll use them again.
Honestly, I'm surprised they don't have a picture of me on their wall with a "don't work on this guy's crap" written next to it because I'm sure they're still well away from making a profit.... YRMV
I kind of have a different rule for quality work. If they fix their problem with a smile; I'll use them again.
Honestly, I'm surprised they don't have a picture of me on their wall with a "don't work on this guy's crap" written next to it because I'm sure they're still well away from making a profit.... YRMV
Thread Starter
Le Mans Master
Joined: Oct 2010
Posts: 6,938
Likes: 848
From: melbourne florida
2023 C3 of the Year Finalist - Modified
well, Glass Doctor sent a tech this morning, the guy has been doing it for 30 years. he just sold his 77 corvette to someone local. he has a vega with a rat motor and a 69 camaro. we took out the windshield and found some heavy surface rust in a couple small spots. really not a big deal, used a wire wheel and treated with ospho. recommended letting it sit till monday and will come back to install glass. allows me to re dye the dash and paint the trim. i couldn't recommend anyone in this area more highly.
i am now much happier that safelite screwed up
i am now much happier that safelite screwed up
Race Director
Joined: Jul 2002
Posts: 11,593
Likes: 173
From: Clayton NC
Most places will not work on older cars for a variety of reasons and one of them is most installers don't have experience roping in windshields or dealing with the bright work that is installed around the glass..
Thread Starter
Le Mans Master
Joined: Oct 2010
Posts: 6,938
Likes: 848
From: melbourne florida
2023 C3 of the Year Finalist - Modified
Corvette Stories
The Best of Corvette for Corvette Enthusiasts
Top 10 Most Expensive Corvettes Ever Sold on Bring A Trailer
Brett Foote
10 Things Every Corvette Owner Needs (2026 Edition)
Michael S. Palmer
8 Most "Only Corvette Owners Understand" Quirks and Problems
Pouria Savadkouei
10 Reasons the C6 Z06 is Still A Performance Benchmark After 20 Years
Joe Kucinski
How Much Horsepower Every Corvette Engine "LOST" in 1972
Joe Kucinski
Top 10 DOs and DON'Ts for Protecting Your Convertible Top!
Michael S. Palmer
Top 10 Most Explosive Corvettes Ever Made: Power-to-Weight Ratio Ranked!
Joe Kucinski
150 hp to 1,250 hp: Every Corvette Generation Compared by the Specs That Matter
Joe Kucinski
8 Coolest Corvette Pace Cars (and Replicas) of All Time
Verdad Gallardo
Race Director
Joined: Jan 2002
Posts: 11,615
Likes: 350
From: No Where USA
I had safelite put a windshield in my 99 and my 80. When they got here all the trim was off the car, inside and out and the windshield was out.
All they had to do was set the glass into the car and leave. I don´t like people playing with my cars.
All they had to do was set the glass into the car and leave. I don´t like people playing with my cars.