Feedback please!
Thread Starter
Heel & Toe
Joined: Jul 2014
Posts: 17
Likes: 0
From: Palestine Texas
Feedback please!
I was curious about any experiences everyone may have had with "Vette Brakes and Products" and if that experience was positive or negative. The reason I ask is because I ordered a complete brake kit (Master cylinder, new lines for entire system, new calipers (O-ring, stainless steel cylinder), brake pads, E-brake shoes, braided stainless lines for each wheel, etc. over a month ago and all I have received so far is the braided stainless lines for each wheel. I have sent email after email, and called with no calls returned. I did make contact with one person (Drew) one day and I was told that their "vendors" were running behind and that they were expecting deliveries any day. That was a week ago. This is my first experience with them and I must say that it has not been positive so far.
Le Mans Master
Joined: Aug 2006
Posts: 7,411
Likes: 1,549
From: mount holly NC
2025 c3 ('74-'82) of the Year Finalist - Unmodified
2019 C3 of Year Finalist (appearance mods)
At least there stuff fits and works!
Bright side:
A few years ago I purchased a power steering control valve and cylinder and adjustable poly strut rods. No leaks and everything was a direct fit replacement.
Dark side:
It took more than 90 days to get my core credit.
A few years ago I purchased a power steering control valve and cylinder and adjustable poly strut rods. No leaks and everything was a direct fit replacement.
Dark side:
It took more than 90 days to get my core credit.
Thread Starter
Heel & Toe
Joined: Jul 2014
Posts: 17
Likes: 0
From: Palestine Texas
I really don't care about the core charges. I was planning to keep my calipers anyway. I would just like to receive the parts I ordered and get this all put together and make it right.
Le Mans Master
Joined: Aug 2006
Posts: 7,411
Likes: 1,549
From: mount holly NC
2025 c3 ('74-'82) of the Year Finalist - Unmodified
2019 C3 of Year Finalist (appearance mods)
You pay the core deposit up front, if you don't send the cores back you forfeit the deposit.
Just say'n.
Call them up and find out how fast they can ship.
Just say'n.
Call them up and find out how fast they can ship.
Pro
Joined: Jul 2004
Posts: 605
Likes: 0
From: Alta Loma CA
There is no excuse for the delay. I would have my credit card company stop payment immediately. Most of the suppliers buy the calipers from Lonestar Corvette
I had to do a stop payment on my calipers to insure delivery due to poor service and then had to keep the core deposit stopped after the best know supplier on here tried to rip me off for the core charge, despite having the calipers returned.
It should take a vendor no more than 5 minutes to refund cores. They just want the funds in their bank, not yours.
I had to do a stop payment on my calipers to insure delivery due to poor service and then had to keep the core deposit stopped after the best know supplier on here tried to rip me off for the core charge, despite having the calipers returned.
It should take a vendor no more than 5 minutes to refund cores. They just want the funds in their bank, not yours.
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Safety Car
Joined: Dec 2012
Posts: 3,753
Likes: 1,661
From: Summerville SC
No specfic experience with them, but my general business experience for the past few years is that no one is keeping any inventory. I order items I need for my business, and not one vendor can complete the order without something being backordered. Not making excuses for them, and maybe their customer service people need to make a call or send an email, but they have been around a long time and I doubt they would have lasted that long if they were trying to cheat people.
Team Owner
Joined: Dec 1999
Posts: 174,312
Likes: 1,216
From: Here
Pilot of Beer Force 1
Tampa Regional Coordinator
CI 4-5-6-7-8 Veteran
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I believe in the Beer Fairy
odd.....they are local to me and usually very good. I know they recently went through some changes
Burning Brakes
Joined: Sep 2010
Posts: 822
Likes: 82
From: Columbus OH
I used VB&P earlier this year for the full calipers (o-ring), rubber lines, steel lines for the rear, fluid, pads, etc... Everything was a direct fit and easy to install. However, I too waited awhile to get the parts in. After two weeks I sent off a message asking for an update, got a reply in less than 24 hours that things were on backorder, but that their shipment was coming in and I had all my parts within another week. So a little longer than I would have liked as I had plans to install them on a certain weekend, but wasn't the end of the world.
They also did not charge me until they shipped the items out. No core, no deposit, no nothing until the items were shipped. That is how I realized they were on the way and two days later I had all the parts in my garage.
They also did not charge me until they shipped the items out. No core, no deposit, no nothing until the items were shipped. That is how I realized they were on the way and two days later I had all the parts in my garage.
Le Mans Master
Joined: Oct 2010
Posts: 6,900
Likes: 833
From: melbourne florida
2023 C3 of the Year Finalist - Modified
the only thing i didn't have the next day was shocks, they were sent direct from QA1 and arrived in 3 days. i was well pleased then and I'm well pleased now. i will be ordering smart struts next.
Burning Brakes
Joined: Oct 2013
Posts: 1,216
Likes: 66
From: Killeen Texas
Thanks
Drifting
Joined: Jul 2004
Posts: 1,556
Likes: 91
From: Skiatook. Oklahoma.
Earlier this month,I ordered an O ring conversion kit and had them in 5 day's. They even called to let me know they were shipped and on the way. This is the second time I've used VB&P and I've had no issue's.
Le Mans Master
Joined: Oct 2010
Posts: 6,900
Likes: 833
From: melbourne florida
2023 C3 of the Year Finalist - Modified
they are a comparatively small shop and get backed up, my suggestion is call them. otherwise it may take a while . if its any consolation I've requested info or feedback from really big companies and never heard back. so i always use the phone if its time sensitive.
