Doc Rebuild follows through.
Thread Starter
Drifting
Joined: Nov 2002
Posts: 1,692
Likes: 207
From: Loveland, CO
Doc Rebuild follows through.
I recently placed an order for rubber parts for my '69: vent door rebuild kit, radiator seals, a-arm wheelwell seals, etc. One item was received damaged and another item was not specific to my year. Upon faxing the problem to them, the items were promptly replaced without question, or insisting on the hassel of sending the incorrect items back. I am a satisfied customer. :cheers:
Race Director
Joined: Jun 2001
Posts: 16,483
Likes: 1
From: The Only Corvette in Gila Bend, Az.
St. Jude Donor '09
Re: Doc Rebuild follows through. (rponfick)
Thats Cool.
Glad to see a vendor putting a smile on peoples faces, instead of adding to the frustration :thumbs:
Glad to see a vendor putting a smile on peoples faces, instead of adding to the frustration :thumbs:
Racer
Joined: Aug 2001
Posts: 388
Likes: 1
From: Bridgeport CT
Re: Doc Rebuild follows through. (rponfick)
Sir,
I regret the delay in responding to your email, as I was out of town and not connected to email. The president of Dr Rebuild took me to Vermont and New Hampshire last week to do a survey on Moose and Corvettes. :D Moose = 0; Corvette = 12.
http://www.ncrs.org/forum/tech.cgi/frames/read/96382
Geoffrey Coenen
NCRS #2473
NCM Lifetime #105
Precision Valley Corvette Museum Charter Member #20 (I think)
Retired #1 56, 63, 67, 68, 68, 69, 75, 99 and I want more! :D
Wanted: 1969 L-89 conv (no project)
I regret the delay in responding to your email, as I was out of town and not connected to email. The president of Dr Rebuild took me to Vermont and New Hampshire last week to do a survey on Moose and Corvettes. :D Moose = 0; Corvette = 12.
http://www.ncrs.org/forum/tech.cgi/frames/read/96382
Geoffrey Coenen
NCRS #2473
NCM Lifetime #105
Precision Valley Corvette Museum Charter Member #20 (I think)
Retired #1 56, 63, 67, 68, 68, 69, 75, 99 and I want more! :D
Wanted: 1969 L-89 conv (no project)
Safety Car
Joined: Mar 2000
Posts: 3,544
Likes: 448
From: Central Pennsylvania
Re: Doc Rebuild follows through. (rponfick)
I'll chip in here.
I've seen many-a-post on this forum bashing Doc's company for substandard customer service. From my own experience, there is no better 'vette parts company to deal with.
Case in point. Last Friday morning (9/19) I telephone ordered a complete vaccuum hose kit for my '70. When I asked the woman taking my order if there was any type of rush delivery service she suggested I simply use their standard method. She indicated that they would try to have the order shipped out of their warehouse on Monday (9/22), or more likely Tuesday (9/23). I returned home from work on Monday (9/22) only to find my package from Dr. Rebuild!
That, in my opinion, is service above and beyond! My thanks to Doc and his staff.
:cheers:
I've seen many-a-post on this forum bashing Doc's company for substandard customer service. From my own experience, there is no better 'vette parts company to deal with.
Case in point. Last Friday morning (9/19) I telephone ordered a complete vaccuum hose kit for my '70. When I asked the woman taking my order if there was any type of rush delivery service she suggested I simply use their standard method. She indicated that they would try to have the order shipped out of their warehouse on Monday (9/22), or more likely Tuesday (9/23). I returned home from work on Monday (9/22) only to find my package from Dr. Rebuild!
That, in my opinion, is service above and beyond! My thanks to Doc and his staff.
:cheers:
Melting Slicks
Joined: Nov 2002
Posts: 2,884
Likes: 260
From: Jamison Pa
St. Jude Donor '11-'25
Re: Doc Rebuild follows through. (rponfick)
Doc Rebuild is great to deal with as far as I am concerned. Shipping is super fast, and I have not had any issues with missing or damaged parts. I have never had a problem on the phone, and the individuals that I have spoken with are pleasant and knowledgeable.
My only issue is that my catalog is getting old.
Hey Doc, How about a new catalog?
(my acct # is 19056KOSTARA)
Bob K
My only issue is that my catalog is getting old.
Hey Doc, How about a new catalog?
(my acct # is 19056KOSTARA)
Bob K
Racer
Joined: May 2003
Posts: 432
Likes: 0
From: Manchvegas NH
Re: Doc Rebuild follows through. (Doc Rebuild)
Our traveling Corvette survey yielded no C1’s, one C2, five C3’s, four C4’s and two C5’s. Not many Corvettes in Vt. or N.H.
Geoffrey Coenen
PS New Hampshire is very scenic also. If your nice, I'll show you the pictures from Lake Winnipesaukee.
Geoffrey Coenen
PS New Hampshire is very scenic also. If your nice, I'll show you the pictures from Lake Winnipesaukee.
Le Mans Master
Joined: Jun 2002
Posts: 8,339
Likes: 24
From: I can walk to MA
Re: Doc Rebuild follows through. (Doc Rebuild)
We had a moose sighting yesterday in our quaint town of 2500 on the MA border.
BOY - you won't see ANY vettes out today with the torrential rain.
:seeya
BOY - you won't see ANY vettes out today with the torrential rain.
:seeya
Le Mans Master
Joined: Jul 2000
Posts: 6,001
Likes: 113
From: Saginaw Michigan
Re: Doc Rebuild follows through. (rponfick)
I would have a much higher opinion of Dr. Rebuild's websight if he would remove his "Internet Mouse Humpers" section. He continues to refer to a sad era of vendor bashing that is now several years old. I think that whole section detracts from the professional nature of his business.
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Team Owner
Joined: Jun 2001
Posts: 23,375
Likes: 1,067
From: Virginia USA
Re: Doc Rebuild follows through. (Jim Shea)
I would have a much higher opinion of Dr. Rebuild's websight if he would remove his "Internet Mouse Humpers" section. He continues to refer to a sad era of vendor bashing that is now several years old. I think that whole section detracts from the professional nature of his business.
:lolg: :lolg: :lolg: :lolg: :lolg: :lolg: :lolg: :lolg:
Safety Car
Joined: Jan 2001
Posts: 3,637
Likes: 27
From: Norwalk Ct
Re: Doc Rebuild follows through. (rponfick)
I have dealt with Dr Rebuild many times (they are 40 minutes away from me) and I must admit that I have never had a problem. Infact the lady that answers the phone the majority of time (sorry dont know her name) knows more part numbers/parts discriptions than most, if not all, the other Corvette parts suppliers. I can recall one time when I called and asked for the black goey, tar like stuff that covers the AC pipes coming out of the heater box, without a pause she reals of the "technical name" and a Part number (and they have it in stock) thats very impressive. I have also picked up items at there warehouse, even met the dogs and the staff have been very curtious (they are always mad busy...phone rings none stop) and they carry/manufacture some of the more difficult to find parts.
I'm sure some people may not like their approach and we can all say we sometimes have bad experiences with parts suppliers, but I look at it like this, if is wasn't for these people , the parts suppliers, the manufacturers of reproduction items etc etc, our "hobby" (addiction!!) could die, and we need a few of them, a little competition is always a good thing.
Cheers,
Nick
I'm sure some people may not like their approach and we can all say we sometimes have bad experiences with parts suppliers, but I look at it like this, if is wasn't for these people , the parts suppliers, the manufacturers of reproduction items etc etc, our "hobby" (addiction!!) could die, and we need a few of them, a little competition is always a good thing.
Cheers,
Nick
