The WORST Customer Service Ever BEWARE
Thread Starter
Instructor
Joined: Mar 2004
Posts: 199
Likes: 0
From: mobile alabama
The WORST Customer Service Ever BEWARE
Just want to let every body know about my ordeal with vette parts online , it took 16 days to get calipers from them after I sent in my cores , they overcharged me 20.00 more than the price on there website , they never did email me with a tracking number on the supposed lost first package after more than a half dozen requests, more than a dozen phone calls only 4 ever answered only one ever returned which I was not home for.After one of the answered phone calls I was promised they would be air freighted to me and a tracking number emailed . They were not and no email. They were shipped out ground and I only got a tracking number for them after I called yet again.To top it off once I did get them today , one of the dust boots is not seated completely and is bent , easy to do, I've done it my self even using the correct gm/ kent-moore boot installer, but should not happen at a pro shop, poor quality control, just my .02, but won't happen again :mad
Safety Car
Joined: Oct 1999
Posts: 4,101
Likes: 10
From: NorCal
Re: The WORST Customer Service Ever BEWARE (vette75406)
Never heard of them. I got my SS sleaved calipers from NAPA. Ordered 'em one day, had 'em the next. Work great.
Hans
[Modified by Wrencher, 8:08 PM 5/6/2004]
Hans
[Modified by Wrencher, 8:08 PM 5/6/2004]
Thread Starter
Instructor
Joined: Mar 2004
Posts: 199
Likes: 0
From: mobile alabama
Re: The WORST Customer Service Ever BEWARE (vette75406)
they changed there name from florida caliper manufacturer,inc to vette parts online awhile back but dont know why , they are in delray beach florida
Melting Slicks
Joined: Dec 2001
Posts: 2,025
Likes: 1
From: Billings MT
Re: The WORST Customer Service Ever BEWARE (vette75406)
I ordered a set of thier "Caliper 2000" calipers and have been very happy with them. I believe the person I dealt with, the owner, was polite and answered my questions. I mailed my cores prior to them shipping the new ones and they rebuilt my original calipers and sent them back to me. They have been working great since.
Sorry to hear you had some problems,
:cheers:
Sorry to hear you had some problems,
:cheers:
Safety Car
Joined: Jul 2001
Posts: 3,921
Likes: 2
From: York PA
Re: The WORST Customer Service Ever BEWARE (vette75406)
they changed there name from florida caliper manufacturer,inc to vette parts online awhile back but dont know why , they are in delray beach florida
Le Mans Master
Joined: Sep 2000
Posts: 5,635
Likes: 4
From: Orlando Floriduh
Re: The WORST Customer Service Ever BEWARE (stickboy)
These people are professional crooks. They have been getting away with selling junk, mis-representing the work they do, not sending the product, double billing, lying and cheating the customer ot of money for years under several names. Don't buy anything from "DelRay beach" Florida. :U
Intermediate
Joined: Mar 2004
Posts: 44
Likes: 0
From: Mt. Clemens MI
Re: The WORST Customer Service Ever BEWARE (bluevetteman)
Wow. I never dealt with them. I did call them about a month ago to inquire about caliper 2000. I was very impressed. The person on the phone was super patient and left me with a very confortable feeling after. I figured I would buy the cal 2000's come this winter to do the brakes.
Goes to show you that a phone call can be misleading or maybe they are ok and a new employee ended up dealing with orders and messed em up. I don't know but honestly, my phone call I was sooooo impressed by them. :confused:
Goes to show you that a phone call can be misleading or maybe they are ok and a new employee ended up dealing with orders and messed em up. I don't know but honestly, my phone call I was sooooo impressed by them. :confused:
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Pro
Joined: Sep 2002
Posts: 690
Likes: 1
From: near Memphis TN
Re: The WORST Customer Service Ever BEWARE (vette75406)
I don't know about this company but I would stay away from any company that has recently changed it's name, especially if they are known to change their name frequently. It says "My former company became bankrupt and I am opening a new business with a new name in my (fill in the blank, whatever hasn't been used yet) wife/sons/cousins name so I don't have to pay creditors and refund customers and then start over yet again".
Premium Supporting Vendor
Joined: May 2000
Posts: 4,312
Likes: 70
From: Clearwater FL
Re: The WORST Customer Service Ever BEWARE (SpyderD)
they changed there name from florida caliper manufacturer,inc to vette parts online awhile back but dont know why , they are in delray beach florida
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I'll tell you why. It's b/c of instances like this. The guy keeps screwing people over and over again. Changed the name like it was a new business so people would think the old one went out of business.
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I'll tell you why. It's b/c of instances like this. The guy keeps screwing people over and over again. Changed the name like it was a new business so people would think the old one went out of business.
Melting Slicks
Joined: Dec 2001
Posts: 2,025
Likes: 1
From: Billings MT
Re: The WORST Customer Service Ever BEWARE (Van Steel)
My bad, I take back what I said before as it was NOT corvette parts online that I bought my caliper 2000 calipers from.
I remember researching it and found lots of bad stuff about florida and vette parts online. The name of the company I got mine from was Precision Engineering out of Wellington FL: http://www.fixvetteparts.com/
Frank is the owner and was helpful and great to deal with, they rebuilt my calipers with their zero-tolerance type pistons and they have been working great. At $65/caliper, its a great deal.
Sorry about that, didn't mean to endorse such a company!
:cheers:
I remember researching it and found lots of bad stuff about florida and vette parts online. The name of the company I got mine from was Precision Engineering out of Wellington FL: http://www.fixvetteparts.com/
Frank is the owner and was helpful and great to deal with, they rebuilt my calipers with their zero-tolerance type pistons and they have been working great. At $65/caliper, its a great deal.
Sorry about that, didn't mean to endorse such a company!
:cheers:
Pro
Joined: Jan 2003
Posts: 669
Likes: 0
From: memphis tn
Re: The WORST Customer Service Ever BEWARE (VETDRMS)
i recently rebuilt my brake system. i e-mailed vette parts online, but got no reply. knew right then to stay away from them. if they won't reply to make a sale, they sure as hell won't if theres a problem.
i ended up going with precision engineering. frank was very easy to deal with. had my parts in two days.
b.t.w. precision also sells stainless o-ring pistons. i went with these over aluminum to reduce brake fade, although they are heavier.
i ended up going with precision engineering. frank was very easy to deal with. had my parts in two days.
b.t.w. precision also sells stainless o-ring pistons. i went with these over aluminum to reduce brake fade, although they are heavier.
