Sold a stock exhaust system on ebay, complete from the manifold flange to mufflers. Now this stuff is pretty stout, and can be thrown around a good bit before being damaged, in all actuallity I could have shipped it by simply sticking a shipping tag on the pipe and sending it on its way. But I boxed it up. I split it up at the catalytic and layed the rear section on the front section and shipped the catalytic in a separated box. The method I used is I bubble wrapped all flanges and then layed them down on a large piece of cardboard. Then layed another piece of cardboard on top. Then used a whole roll of 2" boxing tape and went around the entire package width and long ways (basically making a sandwich).

Well UPS has once again damaged a package of mine (just had something I bought the other day damaged when I got it). All I know is the guy refused the package when it arrived. Just email him to get details. Then UPS sends me a fax saying that they will not refund my money because the box was insufficiently packaged. WTF in order to damage this thing you'd have to drop it from a 5 story building. Who cares what the box looks like, its a metal exhaust system, how much packaging do you really need?

Sorry for the rant, just had to vent.

 

That sounds pretty sucky!!! FYI - one of our favorite moderators happens to work for the big brown... you may want to hit him up via PM to see if he knows anything that may help you. Goodluck in your plight

 

At this point, all you know is the receiver wouldn't accept the package, right? Do we (you) know if there really was damage to the exhaust?
Maybe the box was just a little banged up...?

That said, it wouldn't be the first time UPS broke something.
They once broke an automatic transmission I was shipping into five pieces.

Larry
code5coupe

 

OK just got a call back from UPS. Lady handling the claim said that when the box was delivered the reciever refused the package because the box "looked" bad. Well yeah it looked bad it was a makeshift box. When the package was taken back to the UPS hub they openned the box to view the contents and they were unharmed according to UPS. So WTF do I do now? I'm worred about feedback on ebay but I'm not refunding this guy's money if the exhaust is infact undamaged.

 

I'd get in touch with the buyer and tell him UPS opened and inspected it, and it was undamaged. See if you can get him to go down to UPS, inspect it for himself, and pick it up or have UPS deliver it. Offer to put him in contact with the people you were talking to at UPS. He should accept it if he can see it's undamaged.

 

Already emailed him. Waiting for a response, hopefully before UPS puts it on a truck headed back to me, which is the current plan.

 

I'm wondering if your buyer is trying to back out of the deal.

 

How much money are we talking here?

I couldn't even give my stock LT4 exhaust away last year, I wound up bringing it to the junk yard.

 

I am with ALLT4... sounds fishy.

 

mine has been sitting outside the barn at my parants place for almost a year...one of the mufflers now has a dent from a tractor running it over

 

That's what I'm thinking.

If you want to PM me I can explain some procedures better, I'm just sitting down to dinner now.

 

Tack me to the consensus here... it sounds like the buyer is being a pri**k. Make sure to document any and all emails and contacts made to support your case if this in fact the case.

I'd also take Frank up on his offer... as a UPS man himself, I doubt anyone can assist quite as well as he can. Also, if you have the guys name and address... check Google or melissadata.com to see if you can attain a phone number. That way you can call him and finalize the transaction much faster.

 

Hey Frank, that might not leave him much time....