Me raising hell for hour was me "stating my thoughts". Second, you need to calm the hell down. I don't ever need your smart *** to tell me what I need to get "educated" on or what I can or can't be bothered to do. They have agreed to pay for damnage and that is all that matters as you said. And one more time, just for the record (since you can't seem to read), I never made an accusation towards the mechanics while at the dealership. All I said is that I have seen them do extremely stupid things at other shops. Also, AGAIN, they never even bothered to tell me about the damage which really says something about them.

 

 

Hey Saniterium ..... no need to argue with folks that obviously can't read.....they don't get it .... too bad Dude......

 

The last time I took my car to a dealer, I did a walk around with the service advisor and informed him that I was aware of every scratch on the vehicle...and expected to pick it up in the same condition it was dropped off, minus the repairs. If you let know how picky you are going in they should take a little better care of it.

 

All I said is that I have seen them do extremely stupid things at other shops. Also, AGAIN, they never even bothered to tell me about the damage which really says something about them.

Could be that they didn't do it so they didn't notice it. In which case it says nothing about them. That is not to say I don't believe you when you say it looked perfect when you brought it in. I do. All I'm asking is either by admission on their part, or reasonable theory on your part, how this happened so other people don't do the same thing to theirs. That's not being a smart ****. That's a question. Delamination of paint is very common without anyone doing anything to it. So they did it, it's their fault, no doubt about it, they agreed to repair it. So, what did they do to cause it?

 

How would I know exactly how they did it? I wasn't there. I can only make educated guesses.

 

there are a couple of ways that this happened.....the rear glass could have been twisted some how ( left open in a strong wind, closed the back with some thing under it etc,,,,) Or my guess, cause this happened to me while washing my car(this is what my paint guy told me) that there was prob. a very small inperfection in the clear that let water get under the clear....and we all know what happens when u start picking at some thing.. if it happened washing it the detail guy might not even noticed (not his baby) . It might be their fault...might not but u r a good customer to them, It happened under their watch, and custumer service is worth something!!!!! Glad u'r getting it fixed either way!!!!! mike

 

And, not knowing just exactly HOW that happened, and automaticly pointing the finger of blame at the dealership/mechanic, without getting a second opinion from a body shop, says something about YOU, and the kind of person YOU are.

 

...or even, like, BEER BOTTLES??!!

I'd be in complete sympathy with you if I hadn't seen that bottle you placed on your car.

Larry
code5coupe

 

It probably happened with a high pressure washer placed too close to the paint. Which might mean the clear coat was weak there to begin with and it might have happened eventually. At least they are paying for it!

 

Holy **** man. Please leave this thread now. I'm tired of this ****, some people serve absolutely no purpose on this forum. Offer up an answer, give a compliment or suggestion, or shutup.

 

My thoughts exactly. It probably hadn't chipped off before you took it in, but it was most likely weak and they just knocked it loose when they ran it through their wash rack. It happens and at least they're standing behind what they do and repairing it. That says something about them. I worked in dealerships as a technician for years and I know how careless some guys can be. Good luck with it and I hope the do a good job on the repair.

 

Well stated Coaster I'm w/ you....

 

And they didn't notice?

 

It's not unreasonable to assume that they did notice the chip, but wasn't sure if it was there before or not.

Just calling and asking the customer seems like the honest thing, but some customers might want to take advantage of that (or were ignorant and didnt know it was there before) and force the dealership to fix it.

By releasing it to you, and letting you bring it up, they sort of eliminate that risk. The fact that they didn't contest it or give you the runaround seemingly agrees with this mindset.

No harm no foul, and the world turns.

 

Mostly agree with you, but have to that having worked in the service industry and car sales. I have seen my clear coat flake off under a heavy spray from my hose.

You said you did not know how it happened, but you went off on the dealer or mechenic(in your own words) without knowing(not very bright). Yes they fixed it, it was smart business on there part and you should thank them, because they didn't have to. Clear coat is a very easy imperfection to get and to fix and you can go on about this after venting the 1st time shows your immaturity, someone PLEASE lock this thread and lets go on with life.

 

I'd like to appologize for the ruckus. That was inadvertant. My objective was to show the mechanics' or buisness owners side of the story. Change the oil and the next day some clown is accusing you of wrecking their water pump, transmission, alternator, back up lights, you name it. The evidence? You just worked on it. One common example is when a wheel stud breaks off. Who gets blamed? The guy who snapped it off of coarse. Who's fault was it? Whoever put the wheel on last and torqed the nuts to 220 ft lbs instead of 90 - 110. Try to expain that to a customer if you try to bill him for it. Then there was the member who's car was damaged in the dealership parking lot...damn dealerships. Oh, the reason the car was there? Theft of service from the dealership. No matter, the dealership paid for the damages. That's fair.

In this case the problem is clear coat delamination. The most likely causes are poor mix, inadaquite prep work, inadaquite application, or most likely, normal damage done buy exposier to UV rays...sunshine to you and me. Thank the government for getting rid of laquer and enamel paint for that. So skippy the minimum wage lot boy washes the car and hoses off the soap. Tired paint flakes off. Who's fault? The manufacturer of the paint? No. The government for forcing the use of the stuff before it's perfected? Noo. Time and the elements for taking it's toll? Nooo. Skippy and the dealership? YEP! No matter he washed 40 other cars the same way that day without incedent, this one didn't hold up some how. Will the dealership pay for it? You bet, every time as long as they know for sure the problem showed itself there first. Things do happen, and in the places I worked it was no big deal to have 'accidents' fixed. Tell the service writer, he arranges to have the damage repaired. No reason to play hide the weeny. I just wish people would cool jets before building up a head of steam leading with the 'you wrecked my car talk'. A lot of the time there's more to it than the customer realizes. jmo

 

Evver herd of spel cheeck