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Communications gap. . .(long)

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Old Apr 13, 2002 | 12:40 AM
  #1  
Cap'n Rich's Avatar
Cap'n Rich
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Racer
15 Year Member
 
Joined: Apr 2001
Posts: 433
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From: Gig Harbor WA
Default Communications gap. . .(long)

Here's the results of three days email with gmpartsdirect.com. I feel like I'm butting my head against the wall, here.............

Sent: Tuesday, April 09, 2002 10:38 AM
To: GMPartsDirect; help@gmpartsdirect.com
Subject: Customer Service Request

E-mail:
Date: 04/09/2002 10:38 AM

Make: Chevrolet
Year: 1989
Model: Corvette
Miles:
VIN Number: ?

Contact Information
Name: Rich Shankland
E-mail: bars@seattleinsider.com
Address:
City:
State: Zip:

Message Text: Do you stock parts for 1989? I am looking for LTPWS wheel sensors, which are year specific.

Thanks,
Rich

**************************************** *******

From: "GMPartsDirect"

The front wheel speed sensors are part #14104821 left and 14104822 right

thanks http://www.gmpartsdirect.com

**************************************** *******

From: Rich Shankland

Thank you for this information, but it does not answer my question. I asked if you stock parts for an 1989 Corvette - specifically the LTPWS sensors. If you do, would you please give me the prices on the sensors for all four wheels,
plus shipping cost to zip 98329?

Thanks,
Rich

**************************************** *******

From: "GMPartsDirect"

Yes we do stock these sensors at a GM warehouse facility.
14104821 front left
14104822 front right
10052273 rear left
10052274 rear right

You can go to http://www.gmpartsdirect.com on our home page there are spaces provided to enter in your part numbers to check prices or place your order.

products may be shipped directly from the manufacturer, from GM distribution Centers, or other warehouses. Depending on the availability
from General Motors, we can have product shipped to you in seven to ten business days.
Sometimes it can be quicker, but use the 7 -10 number as an "average".

thanks http://www.gmpartsdirect.com

**************************************** *******

From: Rich Shankland

Sorry to bother you again, but I checked these part numbers on your web page and I'm not sure these are the LTPWS sensors. Under the "Category" column, it reads "Electronic brake control" not "Low Tire Pressure Warning
System". In addition, the price seems way off.

Would you please verify these part numbers?

Thanks,
Rich

**************************************** *******

From: "GMPartsDirect"

We do not see the make, model, and year listed in this email. These part numbers show to be abs wheel sensors for an 89-90 corvette. Please let us know what year make model you need the low air pressure sensor for.

thanks http://www.gmpartsdirect.com

**************************************** *******

To: gmpartsdirect@FLOWAUTO.com

I cut off the first messages to save bandwidth. I thought perhaps you retained the line of the question. I have re-included the complete exchange of email, but to save time I will tell you that the car is an 89 Corvette convertible.

Thank you.
Rich :mad :mad :mad
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Old Apr 13, 2002 | 01:40 AM
  #2  
bigdan's Avatar
bigdan
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Joined: Aug 2001
Posts: 1,582
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From: Newark Ohio
Default Re: Communications gap. . .(long) (Cap'n Rich)

man, talk about frustration ! :confused:


[Modified by bigdan, 12:41 AM 4/13/2002]
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