Tpis
Drifting
Joined: Dec 2007
Posts: 1,329
Likes: 17
From: woodbury new jersey
if i remember correctly, i ordered something from them and had a hard time getting ahold of them and never got confirmation for my order. i did finally get ahold of them an they said they shipped it already and sure enough it shower up in the next day or so
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Race Director
Joined: Feb 2004
Posts: 12,518
Likes: 19
Hats off to them though. In spite of it, they still manage to sell parts and stay in business. I was ok with crappy service, but when I caught them in outright lies, I severed my ties with them.
.These things are good for 10 hp...
....WW
Race Director
Joined: Nov 2003
Posts: 12,222
Likes: 446
From: Overland Park Kansas
2020 Corvette of the Year Finalist (appearance mods)
C4 of Year Winner (appearance mods) 2019
TPiS is fine. I've talked to their staff (especially Clay) several times. He's always patient and helpful.
Mostly, I don't think they are (or have) tech guys on staff. They are "old school"....more of a mom/pop kindof shop. I wouldn't hold my breath for an email answer or let them do a tune. But their parts are fine. Some are marked up pretty good and can be found lower elsewhere.
I never ordered anything w/o talked to, and confiming active stock. So, I can't speak to their backorder process.
For an email --IF-- you insist on that type of contact, try engines@TPIS.com
Mostly, I don't think they are (or have) tech guys on staff. They are "old school"....more of a mom/pop kindof shop. I wouldn't hold my breath for an email answer or let them do a tune. But their parts are fine. Some are marked up pretty good and can be found lower elsewhere.
I never ordered anything w/o talked to, and confiming active stock. So, I can't speak to their backorder process.
For an email --IF-- you insist on that type of contact, try engines@TPIS.com
Max G’s
Joined: Nov 2008
Posts: 2,751
Likes: 79
From: Monroe OH
NCM Sinkhole Donor
I've never had any problems with them myself with regards to product or customer service. You aren't the first person that have complained on here. Hopefully, your situation or issue will get remedied.
Thread Starter
Melting Slicks
Joined: Oct 2007
Posts: 2,310
Likes: 9
From: KB7TIF Ville NV
not saying anything bad about the products, but they must have day jobs or something.
really several phone calls at different times of day, worthless emails, an online ordering system that dont work.
really several phone calls at different times of day, worthless emails, an online ordering system that dont work.
Last edited by illenema; Aug 24, 2011 at 12:03 AM.