illenema

I have been trying to order something from this place, cant contact by phone placed and online order with no conformation ect.
Basic **** house?

littlesk8cracker

if i remember correctly, i ordered something from them and had a hard time getting ahold of them and never got confirmation for my order. i did finally get ahold of them an they said they shipped it already and sure enough it shower up in the next day or so

illenema

I guess I wait thanks for reply.

George6488

Find a more customer friendly place!

blackozvet

I sent them them an email via their ebay shop 2 weeks ago, never got a reply !
Bought what I wanted from someone else.

JackDidley

I dont like the way they do business but I buy from them. They have good headers and the the Miniram is hard to beat so I put up with the crap.

littlesk8cracker

ya, its was the only place i could find the a/c delete for an lt1

mike100

I get the impression they used to do a lot more business in the 90's. They do have some good stuff though.

Pete K

Their poor customer service seemed just as bad in the 90's.
Hats off to them though. In spite of it, they still manage to sell parts and stay in business. I was ok with crappy service, but when I caught them in outright lies, I severed my ties with them.

illenema

Times must be tough for them, they never charged my card for a Happy Hooker. Oh Well. never again. Wasted time

pologreen1

They have been very good to me and more than willing to help with even used products.

illenema

Who did you talk to

pologreen1

First an employee than the owner because he had better answers.

WW7

I hope they never go out of bussiness...What would we do without the TPIS "Airfoil" that they sell....These things are good for 10 hp.......WW

GREGGPENN

TPiS is fine. I've talked to their staff (especially Clay) several times. He's always patient and helpful.

Mostly, I don't think they are (or have) tech guys on staff. They are "old school"....more of a mom/pop kindof shop. I wouldn't hold my breath for an email answer or let them do a tune. But their parts are fine. Some are marked up pretty good and can be found lower elsewhere.

I never ordered anything w/o talked to, and confiming active stock. So, I can't speak to their backorder process.

For an email --IF-- you insist on that type of contact, try engines@TPIS.com

JackDidley

The best way to buy from them is off ebay. Thats how I got my Mini. You have ebay feedback and Paypal to use if you have a problem. Got excellent service buying that way.

l98tpi

I've never had any problems with them myself with regards to product or customer service. You aren't the first person that have complained on here. Hopefully, your situation or issue will get remedied.

illenema

not saying anything bad about the products, but they must have day jobs or something.
really several phone calls at different times of day, worthless emails, an online ordering system that dont work.