Ecklers(poor parts!)
Thread Starter
Instructor
Joined: Mar 2002
Posts: 138
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From: acton ma
Ecklers(poor parts!)
I have recieved 2 parts from ecklers that arrived damaged. A spedo trim and rear trim , both plastic, one was snapped in two and the other was pealing! Is corvette or mid america any better? :mad
Race Director
Joined: Mar 1999
Posts: 18,226
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From: I live in my own little world
NC Events Coordinator
Re: Ecklers(poor parts!) (corvetteronw)
Never had any problems with Corvette Central. :flag
Le Mans Master
Joined: Jan 2002
Posts: 8,878
Likes: 2
From: Madison Mississippi
Re: Ecklers(poor parts!) (nopain1984)
Never had any problems with them myself, but if you are ordering a factory part try Jeff Kopp at Superior Chevy... Best in the business!
http://www.superchevyperformance.com...ultimatebb.cgi
800-728-8267
http://www.superchevyperformance.com...ultimatebb.cgi
800-728-8267
Safety Car
Joined: Feb 2002
Posts: 4,212
Likes: 10
From: Sun City West Az
Re: Ecklers(poor parts!) (baddmann)
Never had any problems with them myself, but if you are ordering a factory part try Jeff Kopp at Superior Chevy... Best in the business!
http://www.superchevyperformance.com...ultimatebb.cgi
800-728-8267
http://www.superchevyperformance.com...ultimatebb.cgi
800-728-8267
:iagree:
Melting Slicks
Joined: Aug 2000
Posts: 2,069
Likes: 25
From: Orlando FL
Re: Ecklers(poor parts!) (nopain1984)
Well, truth be known, most of the larger mail order houses (Eckler's, MAD, Corvette Central, etc) use many of the same vendors. Parts quality problems can crop up anywhere. The difference is in how the particular vendor corrects the problem.
To that end, I've always been tremendously satisfied with the support I get at Eckler's (not something I can say about the others) which is why they'll continue to get my business. Your mileage may vary but I've had good luck with them.
To that end, I've always been tremendously satisfied with the support I get at Eckler's (not something I can say about the others) which is why they'll continue to get my business. Your mileage may vary but I've had good luck with them.
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Michael S. Palmer
Team Owner
Joined: May 2002
Posts: 24,337
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From: San Diego , CA Double Yellow DirtBags 1985..Z51..6-speed
Re: Ecklers(poor parts!) (Hutch)
Well, truth be known, most of the larger mail order houses (Eckler's, MAD, Corvette Central, etc) use many of the same vendors. Parts quality problems can crop up anywhere. The difference is in how the particular vendor corrects the problem.
I've had a handful of defective/crappy parts from zip and Ecklers. All issues were quickly resolved over the phone with both companies.
Melting Slicks
Joined: May 2000
Posts: 2,029
Likes: 63
Re: Ecklers(poor parts!) (stinger95)
My experiences:
1. Ecklers - maybe 5-7 orders: mostly good but once they gave false info (in writing), shipped wrong part and took no responsibility with their lies and mistakes. They did confess their advertising was false but still no correction or compensation. Have directed my money elsewhere ever since.
2. MAD - maybe 10-12 orders: no problems other than they always say stuff is in stock even if it is not but I am used to that so I always count 2 weeks extra to their promises ;)
3. ZIP - about 5 orders: 2 of them perfect but 3 times wrong parts. Luckily cheap parts.
4. Corvette Central: 1 order: it went well
5. Taber Corvette parts - 2 orders for used parts: both went well. Very slow to respond to e-mail or fax but otherwise no complaints
Receiving wrong parts is worse thing for me than most of you as I live in Europe. There is little sense to ship back wrong parts as the cost of shipping is outrageous and rarely a vendor is customer satisfaction oriented enough to cover their own mistakes. :mad
MAD will still get most of my orders as they accept Diners card which is the best cc for me to use in these purchases. Will soon try out TLD though.
Toni
1. Ecklers - maybe 5-7 orders: mostly good but once they gave false info (in writing), shipped wrong part and took no responsibility with their lies and mistakes. They did confess their advertising was false but still no correction or compensation. Have directed my money elsewhere ever since.
2. MAD - maybe 10-12 orders: no problems other than they always say stuff is in stock even if it is not but I am used to that so I always count 2 weeks extra to their promises ;)
3. ZIP - about 5 orders: 2 of them perfect but 3 times wrong parts. Luckily cheap parts.
4. Corvette Central: 1 order: it went well
5. Taber Corvette parts - 2 orders for used parts: both went well. Very slow to respond to e-mail or fax but otherwise no complaints
Receiving wrong parts is worse thing for me than most of you as I live in Europe. There is little sense to ship back wrong parts as the cost of shipping is outrageous and rarely a vendor is customer satisfaction oriented enough to cover their own mistakes. :mad
MAD will still get most of my orders as they accept Diners card which is the best cc for me to use in these purchases. Will soon try out TLD though.
Toni
Race Director
Joined: Oct 2002
Posts: 13,717
Likes: 5
From: RI
Re: Ecklers(poor parts!) (nopain1984)
Those guys have some really crappy shipping personnel..........my personal experience is get it from ZIP, I know they tend to be higher priced but there packaging is second to none. EVERYTHING (THOUSANDS) I've bought from them always arrive care packaged and perfect.........
Kitt
Kitt
Melting Slicks
Joined: Mar 2003
Posts: 2,898
Likes: 0
From: Oklahoma City Oklahoma
Re: Ecklers(poor parts!) (nopain1984)
I'm thinking that most if not all of the Corvette mail order places sometime's ship direct from the manufacturer. I cannot fathom a warehouse big enough to hold every part in quanity that these guys list in their catalogs. I've had mostly good luck with Corvette Central, Corvette America, and yes, Ecklers too, but depending on YOUR attitude when you talk to them about a return, has alot to do with what kind of service/satisfaction you get.
