GM service
Thread Starter
Safety Car
Joined: Jul 2001
Posts: 3,615
Likes: 1
From: New Lenox IL
GM service
I brought my car in last Sun to have new hoses for the coolant put on and also to find out why my car has been running badly, in addition to finding the exhaust leak. I just got it back yesterday. They flushed the engine, flushed the injectors, cleaned the fuel filter, flushed the exhaust, new spark plugs, and ran the car with a scanner on it.
Nothing about the exhaust or car problem was solved. As I was driving today, I got the exhaust problem again and got it exactly how I told them to find it. This is like the 5th time they've said there was nothing wrong with it but I can feel the vibration pretty easily.
The lazy bastages even replaced my 160 thermostat with a 195! :eek: Its supposed to have a 180, I thought, so why would they put in a 195? You would think they'd check it out before they replace anything.
When I bring it back in to get that thermostat put back in, I'm gonna see if I can't get the exhaust acting up again so I can prove it to them right then and there. :rant:
Nothing about the exhaust or car problem was solved. As I was driving today, I got the exhaust problem again and got it exactly how I told them to find it. This is like the 5th time they've said there was nothing wrong with it but I can feel the vibration pretty easily.
The lazy bastages even replaced my 160 thermostat with a 195! :eek: Its supposed to have a 180, I thought, so why would they put in a 195? You would think they'd check it out before they replace anything.
When I bring it back in to get that thermostat put back in, I'm gonna see if I can't get the exhaust acting up again so I can prove it to them right then and there. :rant:
Racer
Joined: Jan 2001
Posts: 274
Likes: 0
From: Sebastian, FL
Re: GM service (Lord Odin)
I too will never bring my car back to the Fayetteville Dealer for service. I am pretty sure you have to pass a retard test to work there. They charged me for a coolant system flush, but they did'nt touch the overflow tank which was empty except for the orange brown sludge. I asked them if the overflow tank was part of the coolant system, they said no. Then I asked them to read along with me in the owners manual on how to reach the proper coolant level. (see overflow tank). I made them take the tank off and clean it out while I waited. They looked like a bunch of monkeys playing with a football. The whole time telling me that was not part of the service, what a crock.
Drifting
Joined: Mar 2003
Posts: 1,828
Likes: 214
From: Charlestown IN
Cruise-In V Veteran
Re: GM service (Lord Odin)
I understand. That's why I went to Gordon's school to learn how to do it myself. Now I can hand the keys back to myself and say
"Sorry, I couldn't find anything wrong". :lolg: :lolg:
"Sorry, I couldn't find anything wrong". :lolg: :lolg:
Thread Starter
Safety Car
Joined: Jul 2001
Posts: 3,615
Likes: 1
From: New Lenox IL
Re: GM service (ODA CDR)
I too will never bring my car back to the Fayetteville Dealer for service. I am pretty sure you have to pass a retard test to work there. They charged me for a coolant system flush, but they did'nt touch the overflow tank which was empty except for the orange brown sludge. I asked them if the overflow tank was part of the coolant system, they said no. Then I asked them to read along with me in the owners manual on how to reach the proper coolant level. (see overflow tank). I made them take the tank off and clean it out while I waited. They looked like a bunch of monkeys playing with a football. The whole time telling me that was not part of the service, what a crock.
Safety Car
Joined: Feb 2002
Posts: 4,212
Likes: 10
From: Sun City West Az
Re: GM service (Lord Odin)
I think there is more knowledge here on the forum that in all the dealer ships combined. I don't think there would be to many disagreements with that statement. :yesnod:
Pro
Joined: Aug 2001
Posts: 736
Likes: 0
From: Spring Hill Florida
Re: GM service (Lord Odin)
I've actually had pretty good luck with my local Chevy dealership. I attribute this to the fact that they replace everything within 3 feet of where they think the problem is -probably- coming from.
:banghead:
:banghead:
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Drifting
Joined: Nov 2002
Posts: 1,365
Likes: 3
From: Huntsville AL
Re: GM service (ittlfly)
I think the real problem is that most Chevrolet dealerships do not have a Corvette-specific service branch. I mean, you buy this expensive, complicated sportscar and then you have to take it to a bunch of mechanics that were trained on Cavaliers and Silverados. Come on! Do Porsche owners have to take their cars to the VW dealership? What about Jaguar owners, do they just roll down to their friendly Ford service department? NO! This is a fundamental problem with Chevy dealerships, at least in my area. They look at a Corvette owner as just another Joe customer that they can screw over and say, "Uh, all of them make that annoying clanging noise. It's normal."
The few people I know who have had good luck at dealerships bought their cars from a Corvette-only Chevy dealership. This is a world of difference. Most of us have to deal with a salesperson who doesn't even know that a Corvette is rear wheel drive, and service personnel who basically have as much knowledge about the car as you and I do and have to make it up as they go along. In my opinion, Chevy and GM better do something about this, or they are going to lose that customer base that went out and bought all of those C5s.
The few people I know who have had good luck at dealerships bought their cars from a Corvette-only Chevy dealership. This is a world of difference. Most of us have to deal with a salesperson who doesn't even know that a Corvette is rear wheel drive, and service personnel who basically have as much knowledge about the car as you and I do and have to make it up as they go along. In my opinion, Chevy and GM better do something about this, or they are going to lose that customer base that went out and bought all of those C5s.
Pro
Joined: Aug 2001
Posts: 736
Likes: 0
From: Spring Hill Florida
Re: GM service (HammerDown)
They look at a Corvette owner as just another Joe customer that they can screw over and say, "Uh, all of them make that annoying clanging noise. It's normal."
.....
In my opinion, Chevy and GM better do something about this, or they are going to lose that customer base that went out and bought all of those C5s.
.....
In my opinion, Chevy and GM better do something about this, or they are going to lose that customer base that went out and bought all of those C5s.
Instructor
Joined: Sep 2000
Posts: 100
Likes: 0
From: AL
Re: GM service (HammerDown)
Yep, when my headlight burned out on my '96, I called up my dealer, asking if they had replacements. He said, Yes, come on down. I went down there..he gave me the box and I was about to leave. I decided to open the box and it was a glass light. I went back and told them it was glass..should be plastic. They were like huh?..They had no clue what I was talking about. They were all asking each other...one guy said he thought I was right. He remembers hearing something about that...but they didn't stock anything like that!?!? So, I went to NAPA and there they were.
Team Owner
Joined: Sep 1999
Posts: 34,062
Likes: 4
From: Evans, GA
Re: GM service (Lord Odin)
When my 88 was my daily driver, I took it to a GM dealership for scheduled maintenance. When I picked it up, a cooling system flush was on the bill. I raised the hood and the fluid in the expansion tank (overglow tank) was filthy. I ask the shop owner, why. He said the mechanic had screwed up. Next we pulled the radiator cap and guess what. None of the coolant had been changed. Another hit on the QC department. Pulled the oil dipstick and the oil was not fresh either. After this experience, I asked for a refund and took it to another dealership and got permission to watch them service the car.
Racer
Joined: Jan 2001
Posts: 274
Likes: 0
From: Sebastian, FL
Re: GM service (lani's 93)
Oh yeah, let me tell you about my request for info on long term storage. The first clue that the info is bad/dated is when they tell you to pour oil into the carb. I guess GM forgot they put Fuel Injection in the 96 model. :banghead:
Racer
Joined: Jan 2001
Posts: 274
Likes: 0
From: Sebastian, FL
Re: GM service (JHammer)
They look at a Corvette owner as just another Joe customer that they can screw over and say, "Uh, all of them make that annoying clanging noise. It's normal."
.....
In my opinion, Chevy and GM better do something about this, or they are going to lose that customer base that went out and bought all of those C5s.
:iagree: :iagree: :iagree:
.....
In my opinion, Chevy and GM better do something about this, or they are going to lose that customer base that went out and bought all of those C5s.
:iagree: :iagree: :iagree:
Pro
Joined: Mar 2002
Posts: 726
Likes: 1
Re: GM service (HammerDown)
I think the real problem is that most Chevrolet dealerships do not have a Corvette-specific service branch. ...
I acutually was allowed to talk to the two (2) trained vette techs before I agreed to get the car serviced (rear transverse spring replaced). :yesnod:
Been happy with their service (3 times) ever since! :D
Burning Brakes
Joined: Feb 2003
Posts: 1,218
Likes: 0
From: Rolla Mo
Re: GM service (oldace84)
I have had good luck so far with my dealership. The guy who works on my car used to have a Vette and is very knowledgeable and also is very particular about his work. Lucky me!
Doug :hurray:
Doug :hurray: