Watch out for GMPartsDirect.com
Thread Starter
Racer
Joined: Aug 2005
Posts: 336
Likes: 3
From: State of Confusion
Watch out for GMPartsDirect.com
This is partially my fault, I admit it, but I feel very screwed by this website. I made the mistake of trusting them to get me accurate parts information, and what they provided was incorrect. Not only that, but the parts are non-returnable. I am out $150+, pissed off, and the customer service rep has the audacity to be a wise acher. After recieving the wrong parts I logged on to gmpartshouse.com and they have the right information, why can't the supposed "certified on-line gm parts dealer" have the right information. Yes, I should have checked things, vin #, original part, stuff like that, but wouldn't it be nice to have someone stand behind what they are trying to market? Doesn't it defeat the purpose of providing a service when pull 
like this? I realize that my .o2 is not going to do very to much to change very many people's outlook of gmpartsdirct.com, am sure that many of you have had good luck, but be very careful and do a lot of research before you hit "pay for" button on that website. Anybody want to buy upper and lower control arms for a '92-'95 Corvette, p/n's 17999720 and 17999723? Check your originals first though to make sure that they will fit, like I should have done.
Adam.
like this? I realize that my .o2 is not going to do very to much to change very many people's outlook of gmpartsdirct.com, am sure that many of you have had good luck, but be very careful and do a lot of research before you hit "pay for" button on that website. Anybody want to buy upper and lower control arms for a '92-'95 Corvette, p/n's 17999720 and 17999723? Check your originals first though to make sure that they will fit, like I should have done.Adam.
Le Mans Master
Joined: May 2006
Posts: 9,226
Likes: 9
From: Irvine Ca
*impending "For Sale thread"*
Sorry to hear your woes.
But it is stories like this that make people think twice before buying.
I need a wheel bearing, I saw that link and thought "Hey there is a source", but after reading your story I am reconsidering contacting them.
Sorry to hear your woes.
But it is stories like this that make people think twice before buying.
I need a wheel bearing, I saw that link and thought "Hey there is a source", but after reading your story I am reconsidering contacting them.
Pro
Joined: Jul 2006
Posts: 557
Likes: 0
From: chiefland fl
thats crap, if THEY told you what you needed than, its THIER fault i would think, tell them what year and make and they should know whats up, they should still return it though, even a contract lets you out within 3 days i would put it back in the box and send it back along with something xtra special 
then you can contest it on your credit card, once you tell them you returned it, you should be able to get the visa,mc to erase it? call your card company and find out first!!! let us know, i will boycott that website for now 
i would put it back in the box and send it back along with something xtra special then you can contest it on your credit card, once you tell them you returned it, you should be able to get the visa,mc to erase it? call your card company and find out first!!! let us know, i will boycott that website for now
Thread Starter
Racer
Joined: Aug 2005
Posts: 336
Likes: 3
From: State of Confusion
gmpartsdirect.com explicitly listed those part numbers above as the upper and lower rear contol arms for an '84-'95 for one of them and '84-'96 for the other, not true! GMPartshouse.com had the right information, of course I found out too late, why doesn't gmpartsdirect.com have the right info? Good point about the credit card, will try that too. I have already sicked the Better Business Bureau on them.
Advanced
Joined: Dec 2005
Posts: 61
Likes: 0
From: Columbia, MD
Let me know how it goes with the Better Business Bureau. I ordered lifters for my 90 vette from them. I ordered in sets of 8 at different times. First set were too long, second set they shipped were for a big block engine. I didn't find out the parts were wrong until 6 months after purchasing them. They said they would do an exchange, but I explained I couldn't wait, I didn't want to continue getting wrong products, and wanted a refund. They refused. I told them they lost another customer.
I'm out $500 from them.
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Advanced
Joined: Apr 2005
Posts: 69
Likes: 0
From: Dickson Tennessee
GM parts
I got on GMpartscheap.com and ended up calling their toll free number 1-800-370-8529 for an ABS right front wheel sensor for a 1999 3/4 ton 4-wheel drive Saburban. After I gave Ed the vin # he told me $85 shipped. Dealer wanted $185. Came in a few days UPS and was the exact repalcement. One of my other trucks, a 1998, isuzu hombre, needed a front head light. I found the GM 8 digit part number and called Ed. $231 shipped, local isuzu dealer asked $330. Ed also said if it's not the right one just ship it back for a refund. Once againit was an exact match.
Le Mans Master
Joined: Jan 2002
Posts: 9,036
Likes: 13
From: Edmonton AB
Was part 'A' received when you were under the impression that you
had ordered part 'B'. Or is it that you received parts for a later model
when you need parts for a '90?
I ask because the rear suspension parts are largely common across
the '84-'96 production run.
In particular, the rear longtitudinal upper & lower control rods as well
as the lateral spindle rods appear to have the same p/n throughout.
84-96
Rod, Rear Wheel Spindle
10098132 RH
10098131 LH
84-96
Rod, Rear Wheel Spindle Lower Control
17999723
Rod, Rear Wheel Spindle Lower Control
17999720
.
Thread Starter
Racer
Joined: Aug 2005
Posts: 336
Likes: 3
From: State of Confusion
I got on GMpartscheap.com and ended up calling their toll free number 1-800-370-8529 for an ABS right front wheel sensor for a 1999 3/4 ton 4-wheel drive Saburban. After I gave Ed the vin # he told me $85 shipped. Dealer wanted $185. Came in a few days UPS and was the exact repalcement. One of my other trucks, a 1998, isuzu hombre, needed a front head light. I found the GM 8 digit part number and called Ed. $231 shipped, local isuzu dealer asked $330. Ed also said if it's not the right one just ship it back for a refund. Once againit was an exact match.
Thread Starter
Racer
Joined: Aug 2005
Posts: 336
Likes: 3
From: State of Confusion
Was part 'A' received when you were under the impression that you
had ordered part 'B'. Or is it that you received parts for a later model
when you need parts for a '90?
I needed parts for a '90 and got parts for a later model.
I ask because the rear suspension parts are largely common across
the '84-'96 production run.
In particular, the rear longtitudinal upper & lower control rods as well
as the lateral spindle rods appear to have the same p/n throughout.
84-96
Rod, Rear Wheel Spindle
10098132 RH
10098131 LH
84-96
Rod, Rear Wheel Spindle Lower Control
17999723
Rod, Rear Wheel Spindle Lower Control
17999720
.
had ordered part 'B'. Or is it that you received parts for a later model
when you need parts for a '90?
I needed parts for a '90 and got parts for a later model.
I ask because the rear suspension parts are largely common across
the '84-'96 production run.
In particular, the rear longtitudinal upper & lower control rods as well
as the lateral spindle rods appear to have the same p/n throughout.
84-96
Rod, Rear Wheel Spindle
10098132 RH
10098131 LH
84-96
Rod, Rear Wheel Spindle Lower Control
17999723
Rod, Rear Wheel Spindle Lower Control
17999720
.
Melting Slicks
Joined: Aug 1999
Posts: 2,240
Likes: 42
From: Baltimore, MD USA
GM Parts Direct. com is a supporting vendor. They claim to be an independent authorized GM parts reseller operating under the name of Flow Chevrolet in NC.
Last edited by Hooked on Vettes; Jun 20, 2007 at 02:20 PM.
Le Mans Master
Joined: May 2006
Posts: 9,226
Likes: 9
From: Irvine Ca
I could understand better if this was just a warehouse full of boxes with GM parts in them
But a Dealer should be able to determine the difference in Year models' parts.
Picture it this way. Amazon.com Sold me a guitar the other day. What the hell does Amazon know about guitars?? And at the same time they almost sold me a new Washer machine last weekend. I am sure if you asked CS at Amazon how the guitar plays or how the washer cleans.....they'd say "I don't know"...........And that would be perfectly understandable. .
But a Dealer not knowing the right parts/giving out bad info.......and the number of poor quality dealings just in this thread alone.............
It aint looking good
Race Director
Joined: Apr 2000
Posts: 15,344
Likes: 4,009
From: Texas
GM often rolls the part numbers and/or only uses a specific part number on the production line and a different part number for the after the sale support. If you're simply looking at the p/n cast into the a-arm, you're wasting your time.
'88-'96 upper and lower a-arms are identical from a geometry perspective and they'll bolt right up and work fine.
I will mention...
Z51 lower a-arms have a different bushing material (firmer) than non Z51 arms. However, I seem to recall that GM discontinued the Z51 specific parts which means that you have no choice but to use the non-Z51 components.
'96s that have the F45 Real Time Damping (RTD) (not to be confused with FX3 Selective Ride Control (SRC) on earlier cars) suspension have an "arm" added to the arms for the wheel sensor.
By the way. I have '90 a-arms on my '96.
Le Mans Master
Joined: Jun 2001
Posts: 6,694
Likes: 3
From: Less Talk, More WOT | Houston TX
I'm with you here brother, I just recently dealt with them for the first time. That stupid "No cancellations for any reason" policy is ridiculous. It took them 15 days to tell me that one of the parts I ordered was no longer available, then shipped the other half of my order when I only wanted it if they had BOTH parts available. (because of their ridiculous shipping prices) They refused to cancel my order when I requested and delivered way after the date I needed my parts by, so I now am stuck with extra parts I don't need and can't return without a 25% restocking fee 
I'll NEVER use GMpartsdirect.com again.
I'll NEVER use GMpartsdirect.com again.
Le Mans Master
Joined: Jan 2002
Posts: 9,036
Likes: 13
From: Edmonton AB
GM often rolls the part numbers and/or only uses a specific part number
on the production line and a different part number for the after the sale
support. If you're simply looking at the p/n cast into the a-arm, you're
wasting your time.
'88-'96 upper and lower a-arms are identical from a geometry
perspective and they'll bolt right up and work fine.
I will mention...
Z51 lower a-arms have a different bushing material (firmer) than
non Z51 arms. However, I seem to recall that GM discontinued the Z51
specific parts which means that you have no choice but to use the
non-Z51 components.
on the production line and a different part number for the after the sale
support. If you're simply looking at the p/n cast into the a-arm, you're
wasting your time.
'88-'96 upper and lower a-arms are identical from a geometry
perspective and they'll bolt right up and work fine.
I will mention...
Z51 lower a-arms have a different bushing material (firmer) than
non Z51 arms. However, I seem to recall that GM discontinued the Z51
specific parts which means that you have no choice but to use the
non-Z51 components.
Year & Model:
1990 Z51
The numbers mentioned earlier appear to be the only numbers currently1990 Z51
available for the parts. MATCHLIGHT could try contacting Chris at Superior
to see whether he is able to perform his magic in locating a set with the
numbers from his existing pieces. Any GM dealer can run the numbers
to see whether they change up or are simply discontinued.
Otherwise, it looks like MATCHLIGHT's options are to use the parts
as received, consider replacing the bushings on both sides with poly
or try locating a serviceable set of used U/L rear control rods.
They may be guilty of poor customer relations after the sale, but it
looks like GMPD provided the only OEM replacements available for the
application.
Yes, no, maybe so?
.