A freind had some issues with the independent though. Ive had the car for 19 months and this is the first issue. I do maintenance myself. The nearest shop that I really trust is over 100 miles away and thats creates a time issue.
100 %.
Labor question for 1987 C4
Team Owner
Joined: Jul 2004
Posts: 28,424
Likes: 3,276
From: Hartford WI
Therein lies the issue. Who is this person your friend had issues with? Was it the shop or one particular mechanic? Did the company fix it? I agree any mechanic can have an "oops" day. That said, too many and there is a problem the shop should address. If the shop refuses to stand behind a mistake, that is an issue with the shop.
Race Director
Joined: Sep 2003
Posts: 16,836
Likes: 337
From: Database Error Indiana
Therein lies the issue. Who is this person your friend had issues with? Was it the shop or one particular mechanic? Did the company fix it? I agree any mechanic can have an "oops" day. That said, too many and there is a problem the shop should address. If the shop refuses to stand behind a mistake, that is an issue with the shop.
Team Owner
Joined: Jul 2004
Posts: 28,424
Likes: 3,276
From: Hartford WI
Race Director
Joined: Sep 2003
Posts: 16,836
Likes: 337
From: Database Error Indiana
Team Owner
Joined: Jul 2004
Posts: 28,424
Likes: 3,276
From: Hartford WI
Burning Brakes
Joined: Jun 2005
Posts: 1,188
Likes: 13
From: Wallingford Vermont
Some 30 years ago I worked at Volvo/VW/Honda dealership and we charged hourly (NOT flat rate). I was a good shop and we had clientele form all over. I have also worked at other conventional dealerships that are flat rate, and in IMHO the customer usually gets screwed with flat rate. Either the tech completes the job under time and the shop reaps in the profit (at customer's expense) and/or the tech is "under-the-gun" to work fast (sloppy) to make his paycheck. Bring in a crappy, rusty shitbox and the extra time needed to make it right isn't gonna happen. It may "all even out at the end" but it doesn't make for good repair work.
The only real benefit is the customer is shocked BEFORE the work is initiated.
The only real benefit is the customer is shocked BEFORE the work is initiated.
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