Disaster at the Chevy Dealership
Thread Starter
Pro
Joined: Sep 2002
Posts: 578
Likes: 0
From: Raleigh NC
Disaster at the Chevy Dealership (Help Needed!)
I took my car in last week for the standard intake leak and replacement of the water pump. Well I got it back today, on the way home as soon as I pulled of the Interstate I noticed smoke coming from under the hood. When I pulled into my apartment and opened my hood to only to realize that the radiator hose going into the waterpump had sprung a massive leak.
I was wondering what all could have been ruined under the hood, I was thinking the opti-spark (looking for suggestions of other items to check). I also noticed that my power steering was inoperative as well, i could only turn the wheel while moving. What else could have been killed by this massive coolant leak????
The car in on its way back to Chevrolet, so hopefully this will all be taken care of soon.
Thanks for your help.
I was wondering what all could have been ruined under the hood, I was thinking the opti-spark (looking for suggestions of other items to check). I also noticed that my power steering was inoperative as well, i could only turn the wheel while moving. What else could have been killed by this massive coolant leak????
The car in on its way back to Chevrolet, so hopefully this will all be taken care of soon.
Thanks for your help.
Last edited by JF_AH_64; Sep 13, 2004 at 08:45 PM.
Safety Car
Joined: May 2003
Posts: 3,789
Likes: 0
From: [Quote=WOEII] Is dried brown doodie powders man! [/Quote]
I would go back in 
and 
.
From your description it seems like numb nutts at the stealership didn't secure your lower radiator hose well enough. It was enough to check for leaks when he was done but after some heating up it probably let go.
I would be demanding a new opti and a free installation. It is not coincidence that the hose came off (I am assuming) the water pump. Don't let'em pull any
that well the hose was ready to go and it just happened to occur after the mechanic replaced your pump. I am surprised they didn't recommend you replace the hose to jack up the cost. Stick it to em.
and .From your description it seems like numb nutts at the stealership didn't secure your lower radiator hose well enough. It was enough to check for leaks when he was done but after some heating up it probably let go.
I would be demanding a new opti and a free installation. It is not coincidence that the hose came off (I am assuming) the water pump. Don't let'em pull any
that well the hose was ready to go and it just happened to occur after the mechanic replaced your pump. I am surprised they didn't recommend you replace the hose to jack up the cost. Stick it to em.
Racer
Joined: Feb 2004
Posts: 265
Likes: 1
From: Irwindale Ca
New opti, and any other parts damaged. And a rental to drive while they fix their mistake. Takem to small claims afterwards for time off work and stress for good measure. They got the forms online . hehe 
LS/MFT
Joined: Jun 2000
Posts: 5,874
Likes: 0
From: Cary IL
St. Jude Donor '09-'10-'11-'12
Better half was reading over my shoulder and suggested you post the name of the dealership so the rest of us can avoid them.
btw: she also wants to know if there's a support group for people who spend too much time on web forums?
btw: she also wants to know if there's a support group for people who spend too much time on web forums?
Safety Car
Joined: Jun 2003
Posts: 4,510
Likes: 240
From: Coconut Creek FL
btw: she also wants to know if there's a support group for people who spend too much time on web forums? [/QUOTE]
If I heard this once- I have heard it a million times..."you and that Corvette Forum".... try saying that about shoes or purses!
Better sleep with one eye open, or you may be missing a ********!
[/QUOTE]If I heard this once- I have heard it a million times..."you and that Corvette Forum".... try saying that about shoes or purses!
Better sleep with one eye open, or you may be missing a ********!
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Drifting
Joined: Mar 1999
Posts: 1,931
Likes: 1
From: Norcross GA
Not to burst your bubble, but why is the shop responsible?
The hose didn't slip off. The opti is still working. And you continued to drive it w/ a "massive" coolant leak. Where did the shop go wrong?
The hose didn't slip off. The opti is still working. And you continued to drive it w/ a "massive" coolant leak. Where did the shop go wrong?
Race Director
Joined: Sep 2000
Posts: 17,298
Likes: 33
From: The Top of Utah
When one PAYS to have a water pump replaced, they have reason to expect that the hoses connected to the water pump will be inspected and the customer adised if addition repairs are necessary. In the case of a hose, I would expect it to be an automatic replacement. Especially at a dealership.
RACE ON!!!
RACE ON!!!
Last edited by CFI-EFI; Sep 14, 2004 at 11:45 AM.
Race Director
Joined: Aug 2003
Posts: 11,043
Likes: 3
From: San Jose Pat Tillman - American Hero
Originally Posted by CFI-EFI
When one PAYS to have a water pump replaced, they have reason to expect that the hoses connected to the water pump will be inspected and the customer adised if addition repairs are necessary. In the case of a hose, I would expect it to be an automatic replacement. Especially at a dealership.
RACE ON!!!
RACE ON!!!
Clearly somebody is at fault, and it's not JF_AH_64 in this case.
Thread Starter
Pro
Joined: Sep 2002
Posts: 578
Likes: 0
From: Raleigh NC
Thanks guys for the support, I hope that the dealership will step up and own up to their responsibility in this situation. I am meeting with the service manager tomorrow with hopes of getting this whole situation in order and getting back on the road.
One last thing at the same time I noticed the leak, I lost power steering. I was wondering if this could be in anyway related to the leak or if it was just some crazy coincidence. It seems very unlikely to me that that this would have occurred at the exact same time. Thanks again.
One last thing at the same time I noticed the leak, I lost power steering. I was wondering if this could be in anyway related to the leak or if it was just some crazy coincidence. It seems very unlikely to me that that this would have occurred at the exact same time. Thanks again.
Drifting
Joined: Mar 1999
Posts: 1,931
Likes: 1
From: Norcross GA
If the tire fell off, then the dealership would be at fault. But the hose didn't slip off. I can't see it from here, so I can't say how good or bad it looked. If the dealership felt the hose was suspect, they wouldn't hesitate to earn another couple bucks replacing it. (This is a safe bet.)
What you are describing is getting a set of new rubber mounted, then getting a flat on the way home, and somehow the shop is at fault.
Good luck with getting the shop to pony up, but I don't see the dealership is at fault. You need to prove the shop knew the hose would fail, or was damaged in the repair process.
What you are describing is getting a set of new rubber mounted, then getting a flat on the way home, and somehow the shop is at fault.
Good luck with getting the shop to pony up, but I don't see the dealership is at fault. You need to prove the shop knew the hose would fail, or was damaged in the repair process.
Race Director
Joined: Sep 2000
Posts: 17,298
Likes: 33
From: The Top of Utah
I'D like to know more about exactly WHAT failed. Both in the cooling AND steering systems. It sounds like the belt could have broken, taking the power from the PS pump and cutting the hose???
RACE ON!!!
RACE ON!!!
Thread Starter
Pro
Joined: Sep 2002
Posts: 578
Likes: 0
From: Raleigh NC
Originally Posted by ZylaRace
If the tire fell off, then the dealership would be at fault. But the hose didn't slip off. I can't see it from here, so I can't say how good or bad it looked. If the dealership felt the hose was suspect, they wouldn't hesitate to earn another couple bucks replacing it. (This is a safe bet.)
What you are describing is getting a set of new rubber mounted, then getting a flat on the way home, and somehow the shop is at fault.
Good luck with getting the shop to pony up, but I don't see the dealership is at fault. You need to prove the shop knew the hose would fail, or was damaged in the repair process.
What you are describing is getting a set of new rubber mounted, then getting a flat on the way home, and somehow the shop is at fault.
Good luck with getting the shop to pony up, but I don't see the dealership is at fault. You need to prove the shop knew the hose would fail, or was damaged in the repair process.
Thread Starter
Pro
Joined: Sep 2002
Posts: 578
Likes: 0
From: Raleigh NC
Originally Posted by CFI-EFI
I'D like to know more about exactly WHAT failed. Both in the cooling AND steering systems. It sounds like the belt could have broken, taking the power from the PS pump and cutting the hose???
RACE ON!!!
RACE ON!!!
Race Director
Joined: Sep 2000
Posts: 17,298
Likes: 33
From: The Top of Utah
Originally Posted by ZylaRace
Good luck with getting the shop to pony up, but I don't see the dealership is at fault. You need to prove the shop knew the hose would fail, or was damaged in the repair process.
Originally Posted by XFIRED
Man, you guys are making me worry
I'm taking my 94 in Thursday to have NGK plugs and Taylor wires installed. I hope me and the car survive.
I'm taking my 94 in Thursday to have NGK plugs and Taylor wires installed. I hope me and the car survive.
RACE ON!!!
