How hard are these guys to get on the phone? We have a customer with a 01 that has had his system for a year and it is still not running correctly. He brought it to us because he can't get Procharger on the phone and either Diablo. The car has a 16:1 A/F until 2800 RPM's and then it drops below 10:1 through 5500 RPM's. Has anyone else had this problem with them? Customer is looking to maybe remove this and send it to them with a bow on the box.

 

Well... Oh, never mind.

 

 

(sorry, I had to)

 

Procharger who????

 

That kit will probably not work unless it is changed over to the A&A or ECS setups. Now you know why those two super tuners dumped the ATI and went with competitors who will support them and us. Now I have an A&A DS1C setup that works just great and know I will get support from Andy--except for the head unit. Unless you get a aftermarket kit I would dump this unit and go with the new setups and be done with it.

 

We were thinking of having a special to dump our procharger brackets etc to make room for all the Paxton stuff moving in, give us a call if you like and we will "make you an offer you cant refuse".

 

Procharger's service, or lack thereof, has been an ongoing saga here.
Don't know why people still patronize them.

Give ECS or A&A a call.
May be best to order one of their kits for the blower & a tune.
It'll likely resolve most of the problems with the kit.

 

As spoken from "Don" Christopher Coriell.

 

Phone?

Maybe they should pair up with Kenne Bell.

 

Hey good luck getting them on the phone or getting any customer service from them or diablo. I went through this exact problem when I purchased the stock ati system from them. They would never return my installer's call and when confronted with tuning issues like Air fuel problems at high rpms they told them to call diable. Now this was really a joke because we setup and rented dyno time to tune with diablo supposedly to hook up to my car via internet and they were a no show and cost me an afternoon's prepaid dyno rental. Then after that I rented it again for another afternoon and diablo wasted that evening by not being able to fix the air fuel problem. I lost over a thousand dollars before I had the car sent to MTI for a tune. I am very sore at ATI in that I spent well over 10 thousand for the kit, install, dyno time, tunes and etc. and only got a couple months of use before the brackets broke and I was back to square one with no help from ATI. I decided to junk the whole thing and chalk it up to a lesson learned. All of this happened to me before I was a member of this forum or knew who A&A or ECS was. It pays to do research before you get into anything you know nothing about and not trust these take your money and forget you companies. I didnt mean to rant but this is a sore subject since now I know that I was ripped off by ATI after the great treatment and result I am continually receiving from ECS. Thanks Doug and Chris, I appreciate that you guys are out there giving us a stress free option and opportunity. Ok, I am off my soap box and sorry this is so long but I had to share my personal experience on how I flushed money down the drain.

 

Good luck getting it resolved with them. If you want some ideas of what to put in the box along with the blower you are sending back to them, e-mail me and I can give you some suggestions.

 

This is a customers car, we usually use the Vortech kit. This customer bought this kit from ATI and had a local shop install it. They have never been able to get the tune correct. The LTFT is over 25% cruising around and full throttle the car goes under 10:1 AFR. I am going to suggest to the customer that he dumps the ati crap. I guess we will see what happens.

 

Well I had my issues with ATI also but once I got them sorted out the kit has performed extremly well for over 20,000 miles.
And I also agree they could have better customer support but then being ib the car business all my life I also know how hard it can be.
Quite frankly this sounds like an installation issue rather then a tune so if you would like to PM me mabe I can help.

 

This kit has been on the car for over 8 months so I know it is not a installation error. I just went out and drove car, it had a 37% stft and a 25% LTFT. When I talked to ATI they said that they only change the program on WOT. Well how do you install a 42lbs injector and not change the entire fuel map. Under WOT the car goes below 10:1 A/F so to me it sounds like a tuning issue.

 

If it's a tuning issue with the Diablo Tuner....
Why not just get Diablo to fix it......????
I really don't see why it's ATI's issue.... but thats just me.

From all the different kits, and systems I have installed from all sorts of companies. All the handheld tuners, and chips are all tuned by their creators, not the company selling the kit.

IE: SCT software, Ed Write Tuned Computers, Diablo Handhelds, all the different hand helds out their for Imports, and Euro's etc.

Here I even Googled the number to Diablo for ya. 561-908-0040

Personally I wouldn't have been driving around with a system on for 8 months, that has a tune that is that far off. Mail order tunes with cars that are not stock are always a risky venture.... though I know that most places do the best they can.

I personally will never, ever, under any circumstances install or use a "Mail order" tune, or tuner. To much to risk, and frankly the dyno tune and software are worth the piece of mind. I have never met a customer that has ever complained about the charge, once you tell them what could happen if the tune is left to chance.

Just the other week I was on the Dyno with a Subaru WRX with a "Stage Two" package from a HUGE big name Subaru tuner, that package came with all the mods, and a supporting tune. The pulls were aborted every time, because it would start way way way lean, then finally start to drop down. No way it would have lived on the street on pump gas.

This car had the identical set up as his friend that was dyno'ing as well, on the same day. That car was perfectly fine, on all three pulls. Same model car, same year, similar miles, identical mods, package from the same place, ordered the same time. ( If you ever delt with a Subaru group, you will know this happens alot )

The one owner was NOT excited to say the least, after the $$$ spent, and now it wasn't really even safe to floor his car. But honestly I told him to fax the dyno sheet to them, and tell them to reflash the box before risking the motor. Sadly this tuner, locks out the ECU's so you can't touch them, or it would have been fixed site on sceen.

Mail order... gotta love it


Best of luck with your resolution, I hope it goes well.
EA

 

OK please read this before responding:
This is a customer car, we install superchargers here, but we did not install this. The tune is the responsibility of ATI that is who built the kit, not Diablo. Diablo was paid by ATI to build a program for them. Now we have not been able to get anyone who can help return any phone calls from Diablo, hence the problem becomes ATI. Now I have advised the customer that I can tune his vehicle with HP tuner, but he has already paid for the car's tuning. The point of this thread was to see if anyone else had any problems with ATI similar to this, not for advice on tuning. We do not install any ATI products here, we install Vortech, and I have never had to fix any programming from one of the hand held programmers that came with a kit. I was informed from ATI today that they are looking for a new company to do there programming, but no answers on how to fix this problem. As I see it, my customer paid ATI for this kit, so I guess they are going to be the ones to credit him so we can install a Vortech on it. Also, he has not been driving around for 8 months and now has a problem, this is how long ATI and Diablo have been brushing him off until he brought it here.

 

Credit? Refund? New Tuning? Customer Service? I wouldn't wait on that, the diablo tune is crap and they have known that it is inadequate for some time, I know my installer and I complained enough! Now their excuse is they are going to go to another tuning company, but what does that do for your customer--zero. You are right, it is ATI's responsibility to tune their product not throw it off on Diablo who they contracted to produce their tune. Tell your customer they need to throw that crap in the garbage or sell it to those that believe in them and relieve himself of that headache. I went through this exact scenario! When you buy their kit its yours AS IS with poor to no support after the sale

 

To the best of my knowledge....

All Vortech Mustang kits come with tuning from Diablo
All Procharger Mustang Kits come with tuning from Diablo
All Vortech Corvette Kits I have seen have come with Diablo
All Procharger kits (other then C6's) have come with Diablo

*all tuning can be deleted off most kits, by any company, and money saved.
**procharger C6's are flashed by Ed Wright at Fast Chip

I don't see how ones is better then the other, the tune comes from the same place...... FLORDIA.

Vortech and ProCharger, build blowers, and intercoolers.
Diablo has a company for making Tunes, and Tuners.

Personally coming from a person that installs parts, I don't see how this is your problem? I don't care what tuner a person brings me, I'm not touching it. If you want your car tuned, and done right.... here is the price.... or here is the door. Why would I put my name on a tune I can't trust, and have no control over? Have your customer fight his battle with Diablo, or ATI or whomever.... But just tell him how much it is to get you to tune it with HP Tuners, and thats that. Pretty simple if you ask me.

Dealing with any aftermarket company, I think your going to have issues getting much of a return out of any company after 8 months. For all they know you could have installed a stroker motor in that time, and no want to give the tuner back, just for the $$$$.

Thats just the way the aftermarket is. Do you think you can buy a set of Cly heads for a car, and 8 months later ask for a refund after then been used for 8 months? AFR would kindly tell you "Sorry"

I have never to this day heard of a Aftermarket company allowing for a refund, or a restock on USED stuff thats 8 months old.

Jegs and Summit are the only places I know of that have a 90 day return deal, though it has to be UN-USED.

Don't flame me, cause I am no jumping on the "bash the aftermarket" bang wagon... but man, 8 months?


Like I said in the first post, I wish you the best, I really do. I your customer can either get his issues resolved with Diablo, or possibly a refund from prochager, or better yet a custom tune from you with a HP Tune. That would be more money in your pocket, and a happy customer with you. He can take up his issues with the other people. You as a tuner can only be responsable for so much, and if he didn't buy it from you, and he didn't get the tune from you, just get him on track, and tuned with the HP stuff.


Here is for hopes, I honestly feel sorry that your in that postion, and I think the customer needs to understand that this really isn't your issue.


EA

 

The reason it has been 8 months is because that is how long he has been going rounds with Diablo on this. Since my last reply some upper level manager from ATI has left me a message so we will see what happens. You are correct in that this is not my problem, but this is a good customer who has been mislead and I am going to help him out even if we have to tune the car. The vortech kits, at least every Corvette one we have recieved and sold have all had the Superchips program. From what I understand this has been a problem with Diablo. I have since downloaded the car and can see where the problem is, they only modified the power enrichment and installed 42lb injectors. I guess they decided that the PCM would fix everything in open loop so there is no change from stock there. I know if I spent 8,000 with a company on a product I would expect it to work, so hopefully they will just back up there product. You know the funny thing is when I was on hold for 20 minutes with them they mentioned how reliable there systems are. YEA RIGHT If this was my car I would have boxed all this up and sent it back and then called a lawyer.