Exedy poor customer service
Thread Starter
Former Vendor
Joined: Nov 2002
Posts: 4,003
Likes: 12
From: Toronto Ontario
Exedy poor customer service
We have been waiting for my Exedy Triple carbon clutch since Sept 9/08. Call at least 50 times left messages. Talk to Evan warr/repair manager. Said he would replace clutch under warranty but it was on back order. Months later was in stock Evan said they were ready to ship out. Waited a month and no clutch. Call Evan he said Berny the vice president stopped shippment needed invoice. Emailed invoice talk Evan and said he would check into it. Now We have left many messages no return call. We went and bought another new Exedy triple so I could drive my car. Called Trish @ customer relation she said We have to talk to Evan. We don't know what to do @ this point.
We would recommend to stay away from this company.
Rob.
416 751-8047
Last edited by Rob@ChampionMotors; Jun 5, 2009 at 06:00 PM.
Melting Slicks
Joined: Feb 2006
Posts: 2,184
Likes: 2
I have been waiting for my Exedy Triple carbon clutch since Sept 9/08. Call at least 50 times left messages. Talk to Evan warr/repair manager. Said he would replace clutch under warranty but it was on back order. Months later was in stock Evan said they were ready to ship out. Waited a month and no clutch. Call Evan he said Berny the vice president stopped shippment needed invoice. Emailed invoice talk Evan and said he would check into it. Now I have left many messages no return call. I went and bought another new Exedy triple so I could drive my car. Called Trish @ customer relation she said I have to talk to Evan. I don't know what to do @ this point.
I would recommend to stay away from this company.Rob.
416 751-8047
Thank's for the heads-up!
Le Mans Master
Joined: Feb 2004
Posts: 8,629
Likes: 16
From: York PA
We have been waiting for my Exedy Triple carbon clutch since Sept 9/08. Call at least 50 times left messages. Talk to Evan warr/repair manager. Said he would replace clutch under warranty but it was on back order. Months later was in stock Evan said they were ready to ship out. Waited a month and no clutch. Call Evan he said Berny the vice president stopped shippment needed invoice. Emailed invoice talk Evan and said he would check into it. Now We have left many messages no return call. We went and bought another new Exedy triple so I could drive my car. Called Trish @ customer relation she said We have to talk to Evan. We don't know what to do @ this point.
We would recommend to stay away from this company.Rob.
416 751-8047
Thread Starter
Former Vendor
Joined: Nov 2002
Posts: 4,003
Likes: 12
From: Toronto Ontario
Rob.
Race Director
Joined: Mar 2001
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From: Whippany NJ
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Safety Car
Joined: Mar 1999
Posts: 3,611
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From: Toronto, Canada
In this day and age it amazes me a company will not stand behind their product. With public forums and consumers who have access to info and reviews from others there is no room for error especially with a high dollar item like a clutch.
Thread Starter
Former Vendor
Joined: Nov 2002
Posts: 4,003
Likes: 12
From: Toronto Ontario
Rob.
Melting Slicks
Joined: Dec 2005
Posts: 2,291
Likes: 0
From: sterling ct
i feel for you and am walking in your shoes....must be the same person who is building my match m1a...i sent him my parts last october for what he said was a 1-2 month project.....tick tock....here we are in June...and zip..nothing...oh well..maybe i will have it before your clutch.
Thread Starter
Former Vendor
Joined: Nov 2002
Posts: 4,003
Likes: 12
From: Toronto Ontario
i feel for you and am walking in your shoes....must be the same person who is building my match m1a...i sent him my parts last october for what he said was a 1-2 month project.....tick tock....here we are in June...and zip..nothing...oh well..maybe i will have it before your clutch.
Rob.
Last edited by Rob@ChampionMotors; Jun 7, 2009 at 08:59 PM.
Tech Contributor
Joined: Apr 2007
Posts: 10,924
Likes: 78
From: Forney Texas
Be sure to include a link to this thread and let them know you are held in high regard in this forum of horsepower junkies and plan on advising us as to the details of the resolution. 
I have been very happy with my Textralia Triple disc and their customer service.
I have been very happy with my Textralia Triple disc and their customer service.
Race Director
Joined: May 2003
Posts: 12,725
Likes: 14
From: ECS : WTF did you break now and HTF did you break it this time
of course thats the third clutch from them I've trashed, the oz700 I chalked up to too much power, but I had exoskels in both cars, by the time the first one locked up a friction to the flywheel (in the road race car) and then the street car didn't want to fully disengage. Best part is the road race exo has like 700-1000 miles on it. the street car has 1200-1500 and 2 passes, most of those miles breaking in new motorS
I can't wait till the triple fails, but its a cheaper option to upgrade than buy something else at this point.
wonder when any company will make a real clutch that can handle power.
Melting Slicks
Joined: Mar 2002
Posts: 3,426
Likes: 0
From: Toronto Ontario
I believe the bottom line is that the warranty department had told Rob the clutch would be repaired and replaced. He has now waited nine months to find out they changed their mind ? If that was my car sitting on the side line for months, I would be sending them a bill for storage !
Tech Contributor
Joined: Apr 2007
Posts: 10,924
Likes: 78
From: Forney Texas
how long did they take for you? my exoskel has been there close to a month already....
of course thats the third clutch from them I've trashed, the oz700 I chalked up to too much power, but I had exoskels in both cars, by the time the first one locked up a friction to the flywheel (in the road race car) and then the street car didn't want to fully disengage. Best part is the road race exo has like 700-1000 miles on it. the street car has 1200-1500 and 2 passes, most of those miles breaking in new motorS
I can't wait till the triple fails, but its a cheaper option to upgrade than buy something else at this point.
wonder when any company will make a real clutch that can handle power.
of course thats the third clutch from them I've trashed, the oz700 I chalked up to too much power, but I had exoskels in both cars, by the time the first one locked up a friction to the flywheel (in the road race car) and then the street car didn't want to fully disengage. Best part is the road race exo has like 700-1000 miles on it. the street car has 1200-1500 and 2 passes, most of those miles breaking in new motorS
I can't wait till the triple fails, but its a cheaper option to upgrade than buy something else at this point.
wonder when any company will make a real clutch that can handle power.
Team Owner
Joined: Mar 1999
Posts: 28,753
Likes: 9
From: San Jose/Bear Valley CA
CA Events Coordinator
A PROFESSIONAL:
1. Is honest and forthright in all dealings
2. Communicates clearly and promptly when needed
3. Reviews products offered for quality and value
4. Responds quickly to customer needs
5. Delivers on time as promised
6. Provides accurate answers to customer questions
7. Provides prompt service after the sale
8. Understands that the customer is all that matters in any business
IMO, anything less now days is
1. Is honest and forthright in all dealings
2. Communicates clearly and promptly when needed
3. Reviews products offered for quality and value
4. Responds quickly to customer needs
5. Delivers on time as promised
6. Provides accurate answers to customer questions
7. Provides prompt service after the sale
8. Understands that the customer is all that matters in any business
IMO, anything less now days is
Thread Starter
Former Vendor
Joined: Nov 2002
Posts: 4,003
Likes: 12
From: Toronto Ontario
A PROFESSIONAL:
1. Is honest and forthright in all dealings
2. Communicates clearly and promptly when needed
3. Reviews products offered for quality and value
4. Responds quickly to customer needs
5. Delivers on time as promised
6. Provides accurate answers to customer questions
7. Provides prompt service after the sale
8. Understands that the customer is all that matters in any business
IMO, anything less now days is
1. Is honest and forthright in all dealings
2. Communicates clearly and promptly when needed
3. Reviews products offered for quality and value
4. Responds quickly to customer needs
5. Delivers on time as promised
6. Provides accurate answers to customer questions
7. Provides prompt service after the sale
8. Understands that the customer is all that matters in any business
IMO, anything less now days is
Rob.