Modular Turbo buying experience
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Joined: Mar 2009
Posts: 68
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From: Lake Tapps WA
Modular Turbo buying experience
Lost a turbo end of July called around looking for a replacement asap. Called Modular Turbo he said he could have it drop shipped from Turbonetics. Told him I would pay overnight shipping if I could have it by 8/1. Told that it wasn't likely, promised by 8/7 (friday) I offered to pay air shipping again to make it happen.
Well the turbo did ship but to North Carolina instead of Washington state, it's on a truck once it reaches NC it will turn around by truck and come back sometime around 8/18-8/21.
Well what upsets me is I paid $100 more than the cheapest price because he sounded like a man of his word. He talked about customer service and how other companies promise things and don't follow thru.
After suggesting the right thing to do would be to have another turbo drop shipped to me from Turbonetics to me in Washington state he went on about how he wasn't going to do that and started backing away from his original agreement and said he made no promises.
I'm not saying you shouldn't buy from him but I'm saying for the extra $100 I didn't get extra customer service, I got extra bull**** and smoke blown up my *** about what a great company he has.
Well the turbo did ship but to North Carolina instead of Washington state, it's on a truck once it reaches NC it will turn around by truck and come back sometime around 8/18-8/21.
Well what upsets me is I paid $100 more than the cheapest price because he sounded like a man of his word. He talked about customer service and how other companies promise things and don't follow thru.
After suggesting the right thing to do would be to have another turbo drop shipped to me from Turbonetics to me in Washington state he went on about how he wasn't going to do that and started backing away from his original agreement and said he made no promises.
I'm not saying you shouldn't buy from him but I'm saying for the extra $100 I didn't get extra customer service, I got extra bull**** and smoke blown up my *** about what a great company he has.
