Cooling Mist Experience Beware !
Thread Starter
Melting Slicks
Joined: Oct 2005
Posts: 2,877
Likes: 9
From: Ottawa Ontario
Cooling Mist Experience Beware !
Hey guys
Just wanted to give you a heads up on this company. I have spend around 2K with them over the last 5 years and this last experience has been poor.
I just purchased a new VariCool 2 controller from them at a total cost of around 350.00 cdn including shipping as I paid for expedited to get it quick. The part showed up damaged which may or may not have been caused by USPS. I contacted info@coolingmist.com to report the issue and the responder stated that he would replace it but I had to pay for the shipping cost to return it. I said no, its your responsibility as I am not returning because I don't want it...its broken. He refused to so I filed a claim with Paypal to get my money back. I told him to just send me a waybill and I would return it asap. He refused as its their policy not to pay for any returns for any reason.
Please be aware with this when dealing with this company as this is not proper customer service.
Rob @ champion and Andy @ A&A sells these products so I wonder if they are treated the same way ?
just my experience ...take care
Just wanted to give you a heads up on this company. I have spend around 2K with them over the last 5 years and this last experience has been poor.
I just purchased a new VariCool 2 controller from them at a total cost of around 350.00 cdn including shipping as I paid for expedited to get it quick. The part showed up damaged which may or may not have been caused by USPS. I contacted info@coolingmist.com to report the issue and the responder stated that he would replace it but I had to pay for the shipping cost to return it. I said no, its your responsibility as I am not returning because I don't want it...its broken. He refused to so I filed a claim with Paypal to get my money back. I told him to just send me a waybill and I would return it asap. He refused as its their policy not to pay for any returns for any reason.
Please be aware with this when dealing with this company as this is not proper customer service.
Rob @ champion and Andy @ A&A sells these products so I wonder if they are treated the same way ?
just my experience ...take care
Last edited by MotleyDrew; May 17, 2014 at 10:39 PM.
Thread Starter
Melting Slicks
Joined: Oct 2005
Posts: 2,877
Likes: 9
From: Ottawa Ontario
It does look very chincy inside as the connections look very brittle.
Le Mans Master
Joined: Jul 2010
Posts: 6,008
Likes: 723
I'm surpriesed they didn't have shipping insurance?? Last part i recieved from a part store online was damaged and i didn't get my money back untell the shipping company payed them before i got payed which took 6 weeks. If they had insurance eventually you'll get your money.
Acct Suspended APR 2026 by request
Joined: Dec 2010
Posts: 10,367
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2020 Corvette of the Year Finalist (performance mods)
C5 of Year Winner (performance mods) 2019
there's the first mistake, why in the heck would you ship a part like that in a bubble mailer!
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Brett Foote
Tech Contributor
Joined: Apr 2007
Posts: 10,924
Likes: 78
From: Forney Texas
That sucks!
FYI, I've been told UPS nor FedEx will pay for damages for improperly packed items and their rule of thumb on packing is a minimum of 2" of cushion material around the product. You had 1/4" at best. That's 100% negligence IMO and due to wanting to save a few dollars on shipping. I hope you win your case. It sounds like you deserve to based on what you're telling us.
If you decide to get a product with real customer service, let me know and I'll hook you up with an Alky Control kit.
FYI, I've been told UPS nor FedEx will pay for damages for improperly packed items and their rule of thumb on packing is a minimum of 2" of cushion material around the product. You had 1/4" at best. That's 100% negligence IMO and due to wanting to save a few dollars on shipping. I hope you win your case. It sounds like you deserve to based on what you're telling us.
If you decide to get a product with real customer service, let me know and I'll hook you up with an Alky Control kit.
Safety Car
Joined: Aug 2004
Posts: 4,734
Likes: 232
From: Youngstown Ohio
Wow great service! Ya know I just don't get some companies. Issues happen, we all get that, but why not just take care of this and move on. Now, at the expense of some shipping $$$ they get a nice black eye on the forum, nuts!
PC
PC
Melting Slicks
Joined: Jul 2008
Posts: 3,002
Likes: 216
From: Houston Texas
2018 Corvette of Year Finalist
2017 C5 of Year Finalist
Sorry to hear about the way you are being treated as a customer. Are they a vendor on this site? If you can, you should make a post on some mainstream social media sites where this will get additional visibility.
Safety Car
Joined: Aug 2011
Posts: 4,447
Likes: 409
From: Portland OR
The busted areas are called breakout tabs in the ckt board industry.
So it broke right where it is supposed to.
Looks like they also sell a round version of the product?
Sad packaging they used.
Ron
So it broke right where it is supposed to.
Looks like they also sell a round version of the product?
Sad packaging they used.
Ron
Thread Starter
Melting Slicks
Joined: Oct 2005
Posts: 2,877
Likes: 9
From: Ottawa Ontario
Hey guys...Its pretty poor packaging and service. The small envelope is obviously used to save money and probably 95% of the time they get lucky and have no issues. But the time there is an issue they don't take care of the customer.
Bret my man.....Does Alky control sell a controller where you can hook up a boost line?
thx
Bret my man.....Does Alky control sell a controller where you can hook up a boost line?
thx
Last edited by MotleyDrew; May 18, 2014 at 09:11 PM.
Thread Starter
Melting Slicks
Joined: Oct 2005
Posts: 2,877
Likes: 9
From: Ottawa Ontario
They do sell a round one Ron and he explained that it still may be functional for that unit but for mine its screwed.
Thread Starter
Melting Slicks
Joined: Oct 2005
Posts: 2,877
Likes: 9
From: Ottawa Ontario
I don't think they are a vendor but other vendors buy from them on here like Andy from A&A and Rob from Champion
Thread Starter
Melting Slicks
Joined: Oct 2005
Posts: 2,877
Likes: 9
From: Ottawa Ontario
I will send the Coolingmist team and email to this thread and ask them to post why they feel they shouldn't cover the return costs in this case. I am sure they would like to explain their side.
Le Mans Master
Joined: Jul 2007
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From: Oswego IL
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Le Mans Master
Joined: Apr 2005
Posts: 8,077
Likes: 4
From: Scarborough ONTARIO
I just installed 2 weeks ago their CMGS system, packing and the product itself is great, a lot less bulky than Alky control, which i saw before thats the reason i went with cooling mist. I love it and configuration is simple too.
Too bad your arrived broken, regarding return shipping, they should honor that small stuff like these would reap a lot in long term. GL with your paypal resolve however their product is great though.
for example last year i purchased head gasket from SDPC, by mistake i got one Ls6 head gasket and another one for LS3 or Ls7.....i emailed them right, he asked me keep the head gasket and they sending them in next rush delivery another set.......boy was he right......within 24 hrs i got another new set for no extra.....now thats a service. Hope cooling mist will do the same, talk to them politely.
Too bad your arrived broken, regarding return shipping, they should honor that small stuff like these would reap a lot in long term. GL with your paypal resolve however their product is great though.
for example last year i purchased head gasket from SDPC, by mistake i got one Ls6 head gasket and another one for LS3 or Ls7.....i emailed them right, he asked me keep the head gasket and they sending them in next rush delivery another set.......boy was he right......within 24 hrs i got another new set for no extra.....now thats a service. Hope cooling mist will do the same, talk to them politely.
Last edited by sami85L98; May 19, 2014 at 12:19 AM.
Thread Starter
Melting Slicks
Joined: Oct 2005
Posts: 2,877
Likes: 9
From: Ottawa Ontario
thanks for the support guys. I just don't understand how people still in this day in age and all the Repercussion Associated with poor customer service continue to practice it.