Should GM pay for this?
Thread Starter
Racer
Joined: Apr 2000
Posts: 270
Likes: 2
From: Coral Springs FL
Should GM pay for this?
In 2003 I took my 97 vette in to get an oil change. My service advisor told me that my axle was leaking and it was covered under my extended warranty, all $1600 of it, so i had it repaired.
Last month I noticed the leak is back. I called my dealer and he told me that i was out of warranty (expired 04/14/04) so it would cost me the $1600 to fix.
Today I learned that there are 5 TSB's on this leak including TSB 030420005 which is release of New rear seals to fix the problem. The funny thing is, these new seals came out a few months after i had the repair done.
So my question is, if GM realizes the problem by making NEW seals for the axle, then shouldnt they pay to have this fixed instead of me?
I'm going to call GM tomororw to do a little bitchin'
Brad
Last month I noticed the leak is back. I called my dealer and he told me that i was out of warranty (expired 04/14/04) so it would cost me the $1600 to fix.
Today I learned that there are 5 TSB's on this leak including TSB 030420005 which is release of New rear seals to fix the problem. The funny thing is, these new seals came out a few months after i had the repair done.
So my question is, if GM realizes the problem by making NEW seals for the axle, then shouldnt they pay to have this fixed instead of me?
I'm going to call GM tomororw to do a little bitchin'
Brad
Last edited by Brad-Vette; Feb 15, 2005 at 11:40 PM.
Team Owner
Joined: Jul 2004
Posts: 124,359
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From: .... NJ
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How long since the repair was done, how far out of warranty are you? If it has been too long for either you are probably out of luck. If it is close you may be able to work with GM or the dealer and get a reduced cost.
Le Mans Master
Joined: May 2004
Posts: 5,683
Likes: 1
From: Houston Texas
From my current experiences they will try to find any way to have it not covered under warranty. I had transmission problems, went in and they blamed it on the fact that an aftermarket shifter had been installed, which I was unaware of. They fixed it at my expense (5k). Get it back and 1 week later it grinds shifting in first and second. It's back in the shop and they claim that there is a problem with the clutch. Will not even open up the transmission. Clutch replaced under warranty.
The first time it was in the shop, the service guy said that the clutch was in very good shape and had no excessive wear. The 2nd time I took it in, they said it had been run very hard and was in bad shape. How do you explain that?? It's a very frustrating experience, I hope you do not go through the same.
The first time it was in the shop, the service guy said that the clutch was in very good shape and had no excessive wear. The 2nd time I took it in, they said it had been run very hard and was in bad shape. How do you explain that?? It's a very frustrating experience, I hope you do not go through the same.
Tech Contributor
Joined: Oct 1999
Posts: 41,043
Likes: 9,807
From: Charlotte, NC (formerly Endicott, NY)
Originally Posted by c5vette
In 2003 I took my 97 vette in to get an oil change. My service advisor told me that my axle was leaking and it was covered under my extended warranty, all $1600 of it, so i had it repaired.
Last month I noticed the leak is back. I called my dealer and he told me that i was out of warranty (expired 04/14/04) so it would cost me the $1600 to fix.
Today I learned that there are 5 TSB's on this leak including TSB 030420005 which is release of New rear seals to fix the problem. The funny thing is, these new seals came out a few months after i had the repair done.
So my question is, if GM realizes the problem by making NEW seals for the axle, then shouldnt they pay to have this fixed instead of me?
I'm going to call GM tomororw to do a little bitchin'
Brad
Last month I noticed the leak is back. I called my dealer and he told me that i was out of warranty (expired 04/14/04) so it would cost me the $1600 to fix.
Today I learned that there are 5 TSB's on this leak including TSB 030420005 which is release of New rear seals to fix the problem. The funny thing is, these new seals came out a few months after i had the repair done.
So my question is, if GM realizes the problem by making NEW seals for the axle, then shouldnt they pay to have this fixed instead of me?
I'm going to call GM tomororw to do a little bitchin'
Brad
However, give it a try the worst thing they can do is say NO.
Bill
Melting Slicks
Joined: Nov 2003
Posts: 2,887
Likes: 2
From: Macomb MI
St. Jude Contributor
Originally Posted by Bill Dearborn
I don't believe its a GM warranty issue. You had it repaired on a Service Contract which really isn't an extension of the warranty. The dealer warrants repairs for 12 mo or 12K miles. You are at least 4 years past the expiration of GM's warranty and close to a year past the dealer's warranty.
However, give it a try the worst thing they can do is say NO.
Bill
However, give it a try the worst thing they can do is say NO.
Bill
Good Luck
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Le Mans Master
Joined: Oct 2002
Posts: 6,772
Likes: 1
From: Tampa FL
Originally Posted by dbirdz06
From my current experiences they will try to find any way to have it not covered under warranty. I had transmission problems, went in and they blamed it on the fact that an aftermarket shifter had been installed, which I was unaware of. They fixed it at my expense (5k). Get it back and 1 week later it grinds shifting in first and second. It's back in the shop and they claim that there is a problem with the clutch. Will not even open up the transmission. Clutch replaced under warranty.
The first time it was in the shop, the service guy said that the clutch was in very good shape and had no excessive wear. The 2nd time I took it in, they said it had been run very hard and was in bad shape. How do you explain that?? It's a very frustrating experience, I hope you do not go through the same.
The first time it was in the shop, the service guy said that the clutch was in very good shape and had no excessive wear. The 2nd time I took it in, they said it had been run very hard and was in bad shape. How do you explain that?? It's a very frustrating experience, I hope you do not go through the same.
but i've heard the aftermarket shifter thing before, if i were ever to experience problems and then bring it in for warranty work I'd remove my shifter.
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Can't understand why it costs $1600 to replace the rear seal. I know GM did not spend that much on mine when they had to do the job three times to get it right. Since you are nearly a year past the expiration of your extended warranty, I really doubt that GM will cover the car. If you have very low mileage, you may want to contact the GM Customer Assistance on this. Complaining that this should not be happening on a low mileage car and the fact that there are some TSB's on the problem would be good arguing points. You never know what they will say. Mine all happened under the original factory warranty, but I got them to give me a five year, 60000 mile extension on the warranty for the rear differential.
Racer
Joined: Jul 2004
Posts: 451
Likes: 0
Originally Posted by JDs00PewterCoupe
Can't understand why it costs $1600 to replace the rear seal. I know GM did not spend that much on mine when they had to do the job three times to get it right. Since you are nearly a year past the expiration of your extended warranty, I really doubt that GM will cover the car. If you have very low mileage, you may want to contact the GM Customer Assistance on this. Complaining that this should not be happening on a low mileage car and the fact that there are some TSB's on the problem would be good arguing points. You never know what they will say. Mine all happened under the original factory warranty, but I got them to give me a five year, 60000 mile extension on the warranty for the rear differential.
Le Mans Master
Joined: Oct 2000
Posts: 6,362
Likes: 30
From: Oak Harbor WA
A 97 is now nearing 8 years old. No way will they repair this for free unless you find some sort of loophole in the previous work guarantee. Like that lifetime repair thing they try to push on us. Review the paperwork for that type of stuff.......and good luck.
Drifting
Joined: Aug 2002
Posts: 1,299
Likes: 0
From: Stanwood Michigan
As this is a know problem with the C5 and was repaired once I would go back and take it up to the regional manager. It never hurts to ask. I agree that you should take it to someone else that you trust to get it fixed if they say no as I am sure that the 1600 is what the book says.
Pro
Joined: Nov 2002
Posts: 664
Likes: 0
From: worcester Mass
Originally Posted by PaceThis
If it was a month past warranty, and you'd just had it repaired...sure...
But not a year+ out of warranty. You're on your own this time...but I'd find someone to do it cheaper than $1600...
But not a year+ out of warranty. You're on your own this time...but I'd find someone to do it cheaper than $1600...
but good luck with gm
Le Mans Master
Joined: May 2004
Posts: 5,683
Likes: 1
From: Houston Texas
Originally Posted by Neablas
you avoid that by knowing the poeple that work on your car and the service manager and make sure it's the same guy that works on the car .. that way he's familiar with your ride.
but i've heard the aftermarket shifter thing before, if i were ever to experience problems and then bring it in for warranty work I'd remove my shifter.
but i've heard the aftermarket shifter thing before, if i were ever to experience problems and then bring it in for warranty work I'd remove my shifter.
