Has anyone ordered from KEWL AUTO?
Thread Starter
Racer
Joined: Jan 2005
Posts: 335
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From: New York
Has anyone ordered from KEWL AUTO?
Three weeks ago I ordered a smoothie front and rear license plate surround kit painted Lt. Pewter from KEWL AUTO. I ordered it directly from Greg Brown, KEWL owner by phone. I have not received it yet, but their site does say to allow 3 weeks for delivery. My problem is that is there is no way to track a KEWL order via their online system and it seems nearly impossible to get through to them via the telephone. I just want to be sure these guys are bonafide sellers. Has anyone dealt with them? Thanks.
Team Owner
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I am sorry that you are having an issue with KEWL. I strongly suggest that you call Greg (owner) to voice your concern.
As a not, I have delt with Greg for over 5 years, and never have had an issue in the numerous dealings with him.
As a not, I have delt with Greg for over 5 years, and never have had an issue in the numerous dealings with him.
Thread Starter
Racer
Joined: Jan 2005
Posts: 335
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From: New York
Originally Posted by AC54ME
I am sorry that you are having an issue with KEWL. I strongly suggest that you call Greg (owner) to voice your concern.
As a not, I have delt with Greg for over 5 years, and never have had an issue in the numerous dealings with him.
As a not, I have delt with Greg for over 5 years, and never have had an issue in the numerous dealings with him.
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I've not dealt with KEWL either - but in many ways, like Vette Essentials, many of these vendors are relatively small shops dealing in high quality products, made by and for enthusiasts. They don't have a sophisticated web ordering process or a call center with a bank of operators taking the call.
I would be a little more patient. If they said "allow three weeks for delivery" I would give that and a little more before I'd consider the transaction a problem.....jmho, of course!
I would be a little more patient. If they said "allow three weeks for delivery" I would give that and a little more before I'd consider the transaction a problem.....jmho, of course!
Thread Starter
Racer
Joined: Jan 2005
Posts: 335
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From: New York
Originally Posted by blacksedan87
I've not dealt with KEWL either - but in many ways, like Vette Essentials, many of these vendors are relatively small shops dealing in high quality products, made by and for enthusiasts. They don't have a sophisticated web ordering process or a call center with a bank of operators taking the call.
I would be a little more patient. If they said "allow three weeks for delivery" I would give that and a little more before I'd consider the transaction a problem.....jmho, of course!
I would be a little more patient. If they said "allow three weeks for delivery" I would give that and a little more before I'd consider the transaction a problem.....jmho, of course!
Melting Slicks
Joined: Sep 2003
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From: Florida Gulf Coast
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I have dealt with KEWL on two occasions with NO problems.
Greg is a small business and does good work. I have been happy with both my orders from him. These parts are painted to order most of the time and that adds to the shipping time.
Greg is a small business and does good work. I have been happy with both my orders from him. These parts are painted to order most of the time and that adds to the shipping time.
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give him a call in the early evening you should get him then.... He is on the West Coast so I would call him arund 9:00 eastern
Drifting
Joined: May 2003
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From: Sandy Utah
Call Greg or LuAnn. If the lines are busy or not answered, keep trying. I think that they are a small operation and are the chief cooks and bottle washers. I have a full load of engine upgrades from them and am very happy with their high quality. Be patient - you will like what you get. 
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I've bought a lot of painted engine components from Greg. Great guy to deal with, they produce quality work, and while they are kind of hard to get through to, I have always found that they called me back. Hope you get your parts soon. Leave a message and tell them your concerns.
Racer
Joined: Sep 2000
Posts: 487
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From: Below the Mason/Dixon Line Alabama
Originally Posted by iteachflyin
Three weeks ago I ordered a smoothie front and rear license plate surround kit painted Lt. Pewter from KEWL AUTO. I ordered it directly from Greg Brown, KEWL owner by phone. I have not received it yet, but their site does say to allow 3 weeks for delivery. My problem is that is there is no way to track a KEWL order via their online system and it seems nearly impossible to get through to them via the telephone. I just want to be sure these guys are bonafide sellers. Has anyone dealt with them? Thanks.
I've had a ton of custom stuff made by KEWL (including some pending) and Greg is first rate. You'll get your stuff; somtimes it just takes a little bit longer.
Melting Slicks
Joined: Aug 2003
Posts: 2,966
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From: Wichita Falls Tx
Yes, I got my plate frames in last week and they look great. It took about 3 1/2 weeks to get them. I had no problem getting them on the phone (kkep in mind they are on the west coast) and they told me when I would receive my shipment.
I wouldn't worry at this point.
I wouldn't worry at this point.
Burning Brakes
Joined: May 2004
Posts: 850
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I have the entire underhood package, including the beautiful chrome plenum cover. It took at least 6 weeks last summer for everything to arrive.
Greg is awesome. He's a bit laid back. If you call him, you would think you were talking to your long, lost brother.
Two things to remember when dealing with Kewl:
1. Patience
2. Worth the wait!
Greg is awesome. He's a bit laid back. If you call him, you would think you were talking to your long, lost brother.
Two things to remember when dealing with Kewl:
1. Patience
2. Worth the wait!
Race Director
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From: Hurst, TX USA
I got the front smoothie from him a couple months ago. Remember, unless you get lucky and he has one of your color laying around, all his work is custom. If you have an "unusual" color it could take awhile. I was lucky as I got a beautiful MSG frame in about a week.
