Why does GM do this to Corvette owner's?
Burning Brakes
Joined: Jan 2004
Posts: 996
Likes: 0
I hate stealerships, all they want to do is sell you their product and send you on your way.. god forbid you ever have a problem b/c it will take months to get solved and most of they time 99% they are not covered under warranty...
that is why i never buy extended warrenties if it comes with a free 1 year i got nothing to lose bu i would never pay for extended when they dont even warranty their stuff in the free grace period... damn those dealerships i mean stealerships
that is why i never buy extended warrenties if it comes with a free 1 year i got nothing to lose bu i would never pay for extended when they dont even warranty their stuff in the free grace period... damn those dealerships i mean stealerships
Race Director
Joined: Sep 2004
Posts: 17,786
Likes: 4
From: Redsox, Pats, Celts & Bruins !!! Redsox Nation !!!
St. Jude Donor '06-'07-'08-'09-'10-'11-'12
Originally Posted by JLA
ARRRRRRRRRGGGGGHHHHHHH!!!!!!!!!!!!!!! Going against GM will be tough. It amazes me that they don't take care of thier customers. It just plain SUCKS!
People are tired of paying for crap and being treat like crap.
Burning Brakes
Joined: Feb 2005
Posts: 876
Likes: 1
From: Bar Mills Maine
I noticed a "flabbly" type wrinkle on my drivers door that came out of nowhere... well, the car is way out of warranty & I have nothing to complain about... it should be the worst thing that ever happens to the vehicle! Go figure. 
Racer
Joined: Sep 2004
Posts: 289
Likes: 0
From: Tucson AZ
Originally Posted by Vette 4 Fun
Here in CA, I have had great luck in small claims court!!! Won against Ford, Nissan and State Farm. Just make sure that you have all your ducks in a row and I always, just for fun, subpoenaed any and all records I could think of. (Ford paid me off one day after I subpoenaed their records on my top rubbing issue, Mustang GT in 2001)
Good luck and have fun, I always did!
Good luck and have fun, I always did!
Thread Starter
Instructor
Joined: Jan 2004
Posts: 112
Likes: 0
From: Maine
This is what I have done today I sent a letter to the owner of the dealership, they have been given one week to agree to make the repairs.
Filed a complaint with the GM/BBB Auto Line Program. This can take up to 40 days to resolve. In the State of Maine I can also (and will on Tuesday) file any legal action simultaneous. Any attorneys here see a class action lawsuit? I know this has happen to others not just Corvette owners. GM can push some around, but not me.
Thanks for all of the help and support guys.
Filed a complaint with the GM/BBB Auto Line Program. This can take up to 40 days to resolve. In the State of Maine I can also (and will on Tuesday) file any legal action simultaneous. Any attorneys here see a class action lawsuit? I know this has happen to others not just Corvette owners. GM can push some around, but not me.
Thanks for all of the help and support guys.
Last edited by 2000Corvette; May 27, 2005 at 09:32 AM.
Drifting
Joined: Mar 2001
Posts: 1,262
Likes: 0
Originally Posted by 2000Corvette
Why does GM give Corvette owner's a hard time with replacing the seat leather that has nasty looking creases in it and the dye is coming off the steering wheel and the BIG one, with the top down it rubs on itself to the point that it has left two rub/worn marks and has worn away some of the stitching. A $58,000, hell a $20,000 car should not be doing this and with only 11,000 miles on it when this all started, what gives? I should not have to battle for what is clearly stated in the warranty manual as defective materials. The zone rep has told the dealer that they will not warranty any of those items. I called the GM customer service center today, they told me what the dealer and the rep say goes and can not and will not be over turned. I would have never guessed I would have to take GM to court and let a judge decide if they are not in keeping with there written warranty. Any help or advise would be appreciated. Thanks Guys.
Thread Starter
Instructor
Joined: Jan 2004
Posts: 112
Likes: 0
From: Maine
It's bad enough we have to shop for the best price for the car 
now we have to shop for the right dealer to fix the thing. You pay big bucks for the car, you get a warranty with it, or do you? This is my 3rd vett all verts, It just might be the last.
now we have to shop for the right dealer to fix the thing. You pay big bucks for the car, you get a warranty with it, or do you? This is my 3rd vett all verts, It just might be the last.
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Drifting
Joined: Mar 2004
Posts: 1,275
Likes: 0
From: St. Louis MO
Originally Posted by Vette 4 Fun
Here in CA, I have had great luck in small claims court!!! Won against Ford, Nissan and State Farm. Just make sure that you have all your ducks in a row and I always, just for fun, subpoenaed any and all records I could think of. (Ford paid me off one day after I subpoenaed their records on my top rubbing issue, Mustang GT in 2001)
Thread Starter
Instructor
Joined: Jan 2004
Posts: 112
Likes: 0
From: Maine
I just got a call from the owner of the dealership, sounds like the service manager might get his ars hole enlarged with his foot. 
The owner said he will get on the phone with the rep on Tuesday
to find out why this is not being covered. He also stated he will work with me to get this taken care of. I will not be holding my breath, that's for sure.
The owner said he will get on the phone with the rep on Tuesday
to find out why this is not being covered. He also stated he will work with me to get this taken care of. I will not be holding my breath, that's for sure.
Thread Starter
Instructor
Joined: Jan 2004
Posts: 112
Likes: 0
From: Maine
Last week I filed a complaint with the GM/BBB Auto Line and today I got a call from GM they will investigate and get back to me in one week,
as they put it "make me an offer to settle" I told the her this is a all or nothing deal, I'm not negotiating on this. She said let me see what I find out first. I will see in a week, I bet it's the same old story. 
as they put it "make me an offer to settle" I told the her this is a all or nothing deal, I'm not negotiating on this. She said let me see what I find out first. I will see in a week, I bet it's the same old
story.
Melting Slicks
Joined: Dec 2000
Posts: 2,204
Likes: 5
From: Bethlehem PA
St. Jude Donor '03-'05-'06-'08-'10
Best of luck in court. Perhaps we now understand why GM is in the toilet; with the exception of the Corvette, which of their products is really new and their customer service stinks...always has and apparently always will.
Joe
Joe
Racer
Joined: Sep 2004
Posts: 289
Likes: 0
From: Tucson AZ
Originally Posted by 2000Corvette
Why does GM give Corvette owner's a hard time with replacing the seat leather that has nasty looking creases in it and the dye is coming off the steering wheel and the BIG one, with the top down it rubs on itself to the point that it has left two rub/worn marks and has worn away some of the stitching. A $58,000, hell a $20,000 car should not be doing this and with only 11,000 miles on it when this all started, what gives? I should not have to battle for what is clearly stated in the warranty manual as defective materials. The zone rep has told the dealer that they will not warranty any of those items. I called the GM customer service center today, they told me what the dealer and the rep say goes and can not and will not be over turned. I would have never guessed I would have to take GM to court and let a judge decide if they are not in keeping with there written warranty. Any help or advise would be appreciated. Thanks Guys.
Thread Starter
Instructor
Joined: Jan 2004
Posts: 112
Likes: 0
From: Maine
Originally Posted by 2000Corvette
Last week I filed a complaint with the GM/BBB Auto Line and today I got a call from GM they will investigate and get back to me in one week,
as they put it "make me an offer to settle" I told the her this is a all or nothing deal, I'm not negotiating on this. She said let me see what I find out first. I will see in a week, I bet it's the same old story.
as they put it "make me an offer to settle" I told the her this is a all or nothing deal, I'm not negotiating on this. She said let me see what I find out first. I will see in a week, I bet it's the same old
story. OK, I should never shift the car into drive/park?
I should never steer the car?
I should never put the top down?
And I should never sit in it?
Her reply was "I guess so"??????
What was this car built for? To look at, it was built to be driven. She said let’s just let the BBB Auto Line arbitrator settle this.
Thanks GM you suck!
If any one has had any of these items replace UNDER WARRANTY
could I please have a copy of the work order, this way I can show the judge that they have replaced these items before and to set precedents. Thanks guys
Last edited by 2000Corvette; Jun 8, 2005 at 07:05 PM.
Instructor
Joined: Jun 2000
Posts: 151
Likes: 0
From: Spartanburg, SC
Typical GM. My C5 had a ripped seam on the seat when I bought it new. Stupid me thought I could get them to fix it. The sales manager (Hi Ken you bastard) gave his word he'd fix it. Since I bought it, I've personally visited each of the 27 Chevy dealers within 50 miles of my house about that and most of them about the column lock recall. Not a one would fix the seam or the column lock. I wish GM's worthless warranty was an option so we could get a discount when buying the car.
Thread Starter
Instructor
Joined: Jan 2004
Posts: 112
Likes: 0
From: Maine
Originally Posted by JSW
Typical GM. My C5 had a ripped seam on the seat when I bought it new. Stupid me thought I could get them to fix it. The sales manager (Hi Ken you bastard) gave his word he'd fix it. Since I bought it, I've personally visited each of the 27 Chevy dealers within 50 miles of my house about that and most of them about the column lock recall. Not a one would fix the seam or the column lock. I wish GM's worthless warranty was an option so we could get a discount when buying the car.
do the recall. I have been talking with my attorney and some of the partners of his firm, to see if they want to tackle a class action (long road)or if they will find someone else to partner it with. I have never been so serious about anything in my life as I am about this
with GM.