Good~bye LAPD :)
Thread Starter
Racer
Joined: Aug 2004
Posts: 325
Likes: 0
From: Warner Robins GA
Good~bye LAPD :)
I took my car to the dealer to find out I had a bad spark plug wire. Ok, no problem, took it off and replaced it with one of my original wires I had, car runs fine. Now what do I do about the wire I removed, which might I add were MSD 8.5 mm wires. Well they have been one the car about 7 months, 8,000 miles, which is well within warranty. So, I called LAPD, told them my sob story, and they say the wires are on back order and to call back in a week. I call them today, and now they want me to mail the whole wire set to them before they send a new set. Ok, normaly that would be fine, but this is my daily driver. They wouldnt budge!! No, new set until they recieve the old set. How lame is that? I spent nearly $1,000 in parts on that same ticket, and they are worried about $80, they would lose if I didnt send them back. Anyhow, long story short, I called the MSD customer support, and they hooked me up. Thanks MSD!!!
Like the title says, GOOD~BYE LAPD!! I wont give them anymore of my money, just to get a faulty part, and worse lousy service.
Sorry, but I had to tell someone!!!!
Like the title says, GOOD~BYE LAPD!! I wont give them anymore of my money, just to get a faulty part, and worse lousy service.
Sorry, but I had to tell someone!!!!
Lifetime Member
Joined: Dec 2002
Posts: 10,702
Likes: 76
From: New Jersey
St. Jude Donor '05, '12-'13, '15-'16, '21
Sorry to hear about this. I've ordered a number of things from them and never had a problem. In fact just the opposite. Great customer service.
I wonder if you didn't run into an "LAPD Rouge" that might be new and hasn't learned the drill.
Anyway, bottom line its stinks and I hope you get it straightened out.
I wonder if you didn't run into an "LAPD Rouge" that might be new and hasn't learned the drill.
Anyway, bottom line its stinks and I hope you get it straightened out.
Le Mans Master
Joined: Jun 1999
Posts: 5,059
Likes: 11
From: Wenatchee WA
St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13
Originally Posted by c5BlackBeauty
....
I wonder if you didn't run into an "LAPD Rouge" that might be new and hasn't learned the drill.
....
I wonder if you didn't run into an "LAPD Rouge" that might be new and hasn't learned the drill.
....
Probably
Supporting Vendor
Joined: Feb 2000
Posts: 7,302
Likes: 1
From: Los Angeles, CA
St. Jude Donor '03-'04-'05-'06
rob&dalevance,
I am sorry to hear that this may have fallen through the cracks. I have been in and out of the office due to a personal family issue so I have not been present to take care of matters like this. The rest of the staff goes by the manufacturer's policy on warranty issues which states that they will replace the item when the defective item is returned to them.
What we usually do is replace the wires and hope that we get the defective wires back, but most of the time, we never receive the wires back and I guess the person you spoke with when you called went by the manufacturer's policy rather than our policy.
Again, I apologize for this and just wanted to address it and re-assure you that this is not our standard operating procedure.
Shawn
I am sorry to hear that this may have fallen through the cracks. I have been in and out of the office due to a personal family issue so I have not been present to take care of matters like this. The rest of the staff goes by the manufacturer's policy on warranty issues which states that they will replace the item when the defective item is returned to them.
What we usually do is replace the wires and hope that we get the defective wires back, but most of the time, we never receive the wires back and I guess the person you spoke with when you called went by the manufacturer's policy rather than our policy.
Again, I apologize for this and just wanted to address it and re-assure you that this is not our standard operating procedure.
Shawn
Race Director
Joined: Nov 2001
Posts: 18,682
Likes: 4
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12
Originally Posted by L.A.P.D.
rob&dalevance,
I am sorry to hear that this may have fallen through the cracks. I have been in and out of the office due to a personal family issue so I have not been present to take care of matters like this. The rest of the staff goes by the manufacturer's policy on warranty issues which states that they will replace the item when the defective item is returned to them.
What we usually do is replace the wires and hope that we get the defective wires back, but most of the time, we never receive the wires back and I guess the person you spoke with when you called went by the manufacturer's policy rather than our policy.
Again, I apologize for this and just wanted to address it and re-assure you that this is not our standard operating procedure.
Shawn
I am sorry to hear that this may have fallen through the cracks. I have been in and out of the office due to a personal family issue so I have not been present to take care of matters like this. The rest of the staff goes by the manufacturer's policy on warranty issues which states that they will replace the item when the defective item is returned to them.
What we usually do is replace the wires and hope that we get the defective wires back, but most of the time, we never receive the wires back and I guess the person you spoke with when you called went by the manufacturer's policy rather than our policy.
Again, I apologize for this and just wanted to address it and re-assure you that this is not our standard operating procedure.
Shawn
I have bought from LAPD a bunch of times and usually email Shawn before I order something. I get an excellent service everytime! I have never had any complaints and will continue to do business with LAPD
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Drifting
Joined: May 2003
Posts: 1,529
Likes: 2
From: Lakeland FL
It's sad 
when a company won't stand behinfd an 80.00 item. Sounds like a mix up but it's good to see this info out there will make me think about buying anything from them. 
The proper thing to do would have been to at least send you a gift certificate for your trouble. This would have saved some bad press 
when a company won't stand behinfd an 80.00 item. Sounds like a mix up but it's good to see this info out there will make me think about buying anything from them. The proper thing to do would have been to at least send you a gift certificate for your trouble. This would have saved some bad press
way to much fuss, this could of been handled better by both partys. Like use a credit card to hold untill the old wires are returned, Daa
Team Owner
Joined: Jan 2002
Posts: 23,234
Likes: 4
From: All that glitters is Gold - Hockey Is CANADA'S game
Cruise-In VI Veteran
Cruise-In VII Veteran
St. Jude Donor '05-'06
Originally Posted by angman5
It's sad when a company won't stand behinfd an 80.00 item. Sounds like a mix up but it's good to see this info out there will make me think about buying anything from them. The proper thing to do would have been to at least send you a gift certificate for your trouble. This would have saved some bad press
when a company won't stand behinfd an 80.00 item. Sounds like a mix up but it's good to see this info out there will make me think about buying anything from them. The proper thing to do would have been to at least send you a gift certificate for your trouble. This would have saved some bad press I guess you didn't see the response by LAPD. Maybe you should read it before making your comment.
I have ordered numerous items from LAPD with no trouble at all. They are a great vendor and will continue to order from them.
Remember a member is more likely to post a bad experience with a vendor than a good experience.
Last edited by Zilla; Aug 17, 2005 at 05:00 PM.
Supporting Vendor
Joined: Feb 2000
Posts: 7,302
Likes: 1
From: Los Angeles, CA
St. Jude Donor '03-'04-'05-'06
Originally Posted by Zilla
I guess you didn't see the response by LAPD. Maybe you should read it before making your comment.
I have order numerous items from LAPD with no trouble at all. They are a great vendor and will continue to order from them.
Remember a member is more likely to post a bad experience with a vendor than a good experience.
I have order numerous items from LAPD with no trouble at all. They are a great vendor and will continue to order from them.
Remember a member is more likely to post a bad experience with a vendor than a good experience.
, Zilla and everyone else here that has supported us, thank you for the kind words and praise. Shawn
Melting Slicks
Joined: Nov 2004
Posts: 3,076
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From: Machine Silver Z06 The Golden State......... Bay Area
St. Jude Donor '05
LAPD's done fine by me. 
R & D, I understand your frustration but one misunderstanding shouldn't condemn a vendor here. These things have a way of steam rolling out of control. If you owned a business and needed parts returned to get credit for them you might see it differently.
When I changed out my stock wires for the MSD's I kept the stock wires handy for spares.
R & D, I understand your frustration but one misunderstanding shouldn't condemn a vendor here. These things have a way of steam rolling out of control. If you owned a business and needed parts returned to get credit for them you might see it differently.
When I changed out my stock wires for the MSD's I kept the stock wires handy for spares.
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Good to see Shawn's response. I've have several dealings with him and always came away pleased. Hope this all gets worked out, which I'm sure it will.
Instructor
Joined: Mar 2005
Posts: 129
Likes: 1
From: Hanson ma
I have to say I've dealt with a ton of aftermarket vendors in my time. Have ordered stuff for a ton of cars I've worked on for people and for my own cars. LAPD has been nothing but awesome to me and their email/IM response time is unheard of in this day and time. This comes from someone who personally works sales everyday and the main reason I buy from LAPD is their reputation and their priority of their customer and no matter their situation small or big. Sometimes the cheapest deal isn't the best deal. LAPD is always good in my book. 
