Tbyrne - Terrible Do Not Use Them
Thread Starter
Instructor
Joined: Feb 2005
Posts: 215
Likes: 0
From: Long Island NY
Tbyrne - Terrible Do Not Use Them
Good day all,
We placed an order for an exhaust system (CORSA) over 4 weeks ago, and still to date nothing. Order placed on Oct 17th
After calling them weekly their response is:
"As of today we don't have any update, and we don’t know when it will arrive to our location” Additionally, there demeanor isn’t customer friendly either…
Amazing.... (PS- they charged our card, of course)
We contacted CORSA directly and they told us that TBYRNE hasn’t placed an order for the part as of today. Per CORSA; delivery is 3-4 days to their distributors once the order is placed.
Quite frankly; I wouldn’t use or refer anyone to this company consisting of incompetent people who aren’t helpful, and continue to lie to their customers.
I thought using an approved vendor from Corvette Forum would have been a smooth transaction.
Approved vendors should be looked into from time to time.
Sincerely,
99Vert
LICOA member
We placed an order for an exhaust system (CORSA) over 4 weeks ago, and still to date nothing. Order placed on Oct 17th
After calling them weekly their response is:
"As of today we don't have any update, and we don’t know when it will arrive to our location” Additionally, there demeanor isn’t customer friendly either…
Amazing.... (PS- they charged our card, of course)
We contacted CORSA directly and they told us that TBYRNE hasn’t placed an order for the part as of today. Per CORSA; delivery is 3-4 days to their distributors once the order is placed.
Quite frankly; I wouldn’t use or refer anyone to this company consisting of incompetent people who aren’t helpful, and continue to lie to their customers.
I thought using an approved vendor from Corvette Forum would have been a smooth transaction.
Approved vendors should be looked into from time to time.
Sincerely,
99Vert
LICOA member
Last edited by 99SilverVert; Nov 11, 2005 at 06:08 PM.
Burning Brakes
Joined: Jan 2003
Posts: 881
Likes: 0
From: Houston TX
St. Jude Donor '05, '14, '15
I wouldn't write them off so fast (either of them) I have had dealings with both and never had a problem and was very satisfied. That being said, you should try to get in touch with Tom himself and see what he says about this.
Instructor
Joined: Jun 2005
Posts: 165
Likes: 0
From: Greenville South Carolina
[QUOTE=99SilverVert]Good day all,
Additionally, there demeanor isn’t customer friendly either…
I don't buy anything from them.....Whatever Special they are running - Paul at West Coast Corvette will match and the customer service is great !!!!!!
You know this thread will get locked for you bad mouthing a Forum Vendor.....Even though it's true
Additionally, there demeanor isn’t customer friendly either…
I don't buy anything from them.....Whatever Special they are running - Paul at West Coast Corvette will match and the customer service is great !!!!!!
You know this thread will get locked for you bad mouthing a Forum Vendor.....Even though it's true
Last edited by MR '02; Nov 11, 2005 at 01:18 PM.
Burning Brakes
Joined: Sep 2002
Posts: 1,133
Likes: 0
From: Cumming, GA
Originally Posted by 99SilverVert
Good day all,
We placed an order for an exhaust system (CORSA) over 4 weeks ago, and still to date nothing.
After calling them weekly their response is:
"As of today we don't have any update, and we don’t know when it will arrive to our location” Additionally, there demeanor isn’t customer friendly either…
Amazing.... (PS- they charged our card, of course)
We contacted CORSA directly and they told us that TBYRNE hasn’t placed an order for the part as of today. Per CORSA; delivery is 3-4 days to their distributors once the order is placed.
Quite frankly; I wouldn’t use or refer anyone to this company consisting of incompetent people who aren’t helpful, and continue to lie to their customers.
I thought using an approved vendor from Corvette Forum would have been a smooth transaction.
Approved vendors should be looked into from time to time.
Sincerely,
99Vert
LICOA member
We placed an order for an exhaust system (CORSA) over 4 weeks ago, and still to date nothing.
After calling them weekly their response is:
"As of today we don't have any update, and we don’t know when it will arrive to our location” Additionally, there demeanor isn’t customer friendly either…
Amazing.... (PS- they charged our card, of course)
We contacted CORSA directly and they told us that TBYRNE hasn’t placed an order for the part as of today. Per CORSA; delivery is 3-4 days to their distributors once the order is placed.
Quite frankly; I wouldn’t use or refer anyone to this company consisting of incompetent people who aren’t helpful, and continue to lie to their customers.
I thought using an approved vendor from Corvette Forum would have been a smooth transaction.
Approved vendors should be looked into from time to time.
Sincerely,
99Vert
LICOA member
Not cool and I vowed never to deal with them again.
Some folks here have had good experiences with them so perhaps we are the unlucky ones...
Best of luck!
Le Mans Master
Joined: Oct 2005
Posts: 8,641
Likes: 1
From: Location : Location :
I'm sorry to say I've also had a problem with them , not a big one but if you say its in stock and its not dont charge me first then go check . And no they are not very friendly . 
I dont use them anymore as of 2003
I dont use them anymore as of 2003
Thread Starter
Instructor
Joined: Feb 2005
Posts: 215
Likes: 0
From: Long Island NY
Blacklist Them!
Keep in mind that I was told 2-3 weeks MAX. Therefore I had the rear of my car replaced with the tiger shark rear.
Now I cannot drive my baby (stock exhaust had to be removed); and paying for a rental car daily...
I asked for the supervisor twice and was hung up on..
I attempt to use a 'mom and pop' store to purchase items daily; being a small business owner myself, customer service is important... but not with these guys..
BLACKLIST THEM!
Now I cannot drive my baby (stock exhaust had to be removed); and paying for a rental car daily...
I asked for the supervisor twice and was hung up on..
I attempt to use a 'mom and pop' store to purchase items daily; being a small business owner myself, customer service is important... but not with these guys..
BLACKLIST THEM!
Last edited by 99SilverVert; Nov 11, 2005 at 01:16 PM.
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Team Owner
Joined: Aug 2004
Posts: 24,129
Likes: 1,038
From: The Beautiful Pacific Northwest
St. Jude Donor '05-'06-'07-'08-'09, '14-'15-'16-'17-'18
Hmmm...
I bought my Corsa's through them on a GP a few months ago and understood that it would be a few weeks until delivered. They charged my card, as they said they would at the end of the GP period and delivered as promised about 3 weeks later.
The wait was hard, but they did deliver as promised.
RR
I bought my Corsa's through them on a GP a few months ago and understood that it would be a few weeks until delivered. They charged my card, as they said they would at the end of the GP period and delivered as promised about 3 weeks later.
The wait was hard, but they did deliver as promised.
RR
Le Mans Master
Joined: Feb 2005
Posts: 6,038
Likes: 3
From: Charlotte North Carolina
Originally Posted by kasper-pA-
I wouldn't write them off so fast (either of them) I have had dealings with both and never had a problem and was very satisfied. That being said, you should try to get in touch with Tom himself and see what he says about this.
Intermediate
Joined: Sep 2005
Posts: 27
Likes: 0
Originally Posted by Mickbee
When I requested a full refund I was told I would be charged a restocking fee. How do you restock something not in stock?
Not cool and I vowed never to deal with them again.
Not cool and I vowed never to deal with them again.
Man that's rich.. OFFICIALLY BLACKLISTED FOR GOOD. This is very similar to the PFYC experience I had. BLACKLIST THEM!
Thread Starter
Instructor
Joined: Feb 2005
Posts: 215
Likes: 0
From: Long Island NY
Originally Posted by MR '02
You know this thread will get locked for you bad mouthing a Forum Vendor.....Even though it's true
Former Vendor
Joined: Feb 2004
Posts: 10,876
Likes: 8
From: Las Vegas NV
St. Jude Donor '06 & '12
Originally Posted by 99SilverVert
Good day all,
We placed an order for an exhaust system (CORSA) over 4 weeks ago, and still to date nothing.
After calling them weekly their response is:
"As of today we don't have any update, and we don’t know when it will arrive to our location” Additionally, there demeanor isn’t customer friendly either…
Amazing.... (PS- they charged our card, of course)
We contacted CORSA directly and they told us that TBYRNE hasn’t placed an order for the part as of today. Per CORSA; delivery is 3-4 days to their distributors once the order is placed.
Quite frankly; I wouldn’t use or refer anyone to this company consisting of incompetent people who aren’t helpful, and continue to lie to their customers.
I thought using an approved vendor from Corvette Forum would have been a smooth transaction.
Approved vendors should be looked into from time to time.
Sincerely,
99Vert
LICOA member
We placed an order for an exhaust system (CORSA) over 4 weeks ago, and still to date nothing.
After calling them weekly their response is:
"As of today we don't have any update, and we don’t know when it will arrive to our location” Additionally, there demeanor isn’t customer friendly either…
Amazing.... (PS- they charged our card, of course)
We contacted CORSA directly and they told us that TBYRNE hasn’t placed an order for the part as of today. Per CORSA; delivery is 3-4 days to their distributors once the order is placed.
Quite frankly; I wouldn’t use or refer anyone to this company consisting of incompetent people who aren’t helpful, and continue to lie to their customers.
I thought using an approved vendor from Corvette Forum would have been a smooth transaction.
Approved vendors should be looked into from time to time.
Sincerely,
99Vert
LICOA member
I then called Tbryne and told them to cancel my order, and they tried to charge me a re-stocking charge on an exhaust that was never ordered.
Amazingly, later that day Tbryne called me and said the exhaust was ready to ship.
Since then, I have spent in excess of $25,000.00 with forum vendors(about 14,000.00 worth of ONLINE PARTS that Tbryne sells). They have never, and WILL NEVER get another dime of my money...
Race Director
Joined: Dec 1999
Posts: 13,459
Likes: 1
From: Westport, MA. www.tbyrnemotorsports.com - 1-877-4-TBYRNE
St. Jude Donor '06-'07
I wish the person who posted this thread left his name so I knew who he is. Without that I can't tell him anything about this order. We see regular shipments from Corsa but again, without knowing his name I have nothing to say. This person can contact me on the phone or by e-mailing tbyrne@tbyrne.com. Please put Attn: Tom in the subject.
For the "Black List Group" you guys really need to calm down. Really no reason to jump on a bandwagon and try to start hanging. At some point every vendor would be on the black list because at some point a transaction might not be perfect. Taking this a step further, all of you would probably be out of a job because I don't think everyone is 110% perfect and has not made a mistake. You should be fired for that right?
Once I have the customer's name I'll take a look into his order for him and make sure he is taken care of.
EDIT: Note that the customers order has not be charged it is has only been 3 weeks since the order was placed.
Have a good weekend!
Tom
For the "Black List Group" you guys really need to calm down. Really no reason to jump on a bandwagon and try to start hanging. At some point every vendor would be on the black list because at some point a transaction might not be perfect. Taking this a step further, all of you would probably be out of a job because I don't think everyone is 110% perfect and has not made a mistake. You should be fired for that right?
Once I have the customer's name I'll take a look into his order for him and make sure he is taken care of.
EDIT: Note that the customers order has not be charged it is has only been 3 weeks since the order was placed.
Have a good weekend!
Tom
Last edited by tbyrne; Nov 11, 2005 at 03:23 PM.
Melting Slicks
Joined: Mar 2003
Posts: 2,532
Likes: 24
From: Willow Springs Ca.
Originally Posted by tbyrne
I wish the person who posted this thread left his name so I knew who he is. Without that I can't tell him anything about this order. We see regular shipments from Corsa but again, without knowing his name I have nothing to say. This person can contact me on the phone or by e-mailing tbyrne@tbyrne.com. Please put Attn: Tom in the subject.
For the "Black List Group" you guys really need to calm down. Really no reason to jump on a bandwagon and try to start hanging. At some point every vendor would be on the black list because at some point a transaction might not be perfect. Taking this a step further, all of you would probably be out of a job because I don't think everyone is 110% perfect and has not made a mistake. You should be fired for that right?
Once I have the customer's name I'll take a look into his order for him and make sure he is taken care of.
EDIT: Note that the customers order has not be changed it is has only been 3 weeks since the order was placed.
Have a good weekend!
Tom
For the "Black List Group" you guys really need to calm down. Really no reason to jump on a bandwagon and try to start hanging. At some point every vendor would be on the black list because at some point a transaction might not be perfect. Taking this a step further, all of you would probably be out of a job because I don't think everyone is 110% perfect and has not made a mistake. You should be fired for that right?
Once I have the customer's name I'll take a look into his order for him and make sure he is taken care of.
EDIT: Note that the customers order has not be changed it is has only been 3 weeks since the order was placed.
Have a good weekend!
Tom
Are all of these other people lying?
Waiting for your answer.
Jay (my name)
Melting Slicks
Joined: Sep 2005
Posts: 2,625
Likes: 1
From: Rhode Island
Originally Posted by tbyrne
I wish the person who posted this thread left his name so I knew who he is. Without that I can't tell him anything about this order. We see regular shipments from Corsa but again, without knowing his name I have nothing to say. This person can contact me on the phone or by e-mailing tbyrne@tbyrne.com. Please put Attn: Tom in the subject.
For the "Black List Group" you guys really need to calm down. Really no reason to jump on a bandwagon and try to start hanging. At some point every vendor would be on the black list because at some point a transaction might not be perfect. Taking this a step further, all of you would probably be out of a job because I don't think everyone is 110% perfect and has not made a mistake. You should be fired for that right?
Once I have the customer's name I'll take a look into his order for him and make sure he is taken care of.
EDIT: Note that the customers order has not be charged it is has only been 3 weeks since the order was placed.
Have a good weekend!
Tom
For the "Black List Group" you guys really need to calm down. Really no reason to jump on a bandwagon and try to start hanging. At some point every vendor would be on the black list because at some point a transaction might not be perfect. Taking this a step further, all of you would probably be out of a job because I don't think everyone is 110% perfect and has not made a mistake. You should be fired for that right?
Once I have the customer's name I'll take a look into his order for him and make sure he is taken care of.
EDIT: Note that the customers order has not be charged it is has only been 3 weeks since the order was placed.
Have a good weekend!
Tom
P.S. I didn't get "Tom" or anybody else to call me back or respond. I guess I should have bitched on this forum.
Race Director
Joined: Dec 1999
Posts: 13,459
Likes: 1
From: Westport, MA. www.tbyrnemotorsports.com - 1-877-4-TBYRNE
St. Jude Donor '06-'07
Which part of he has not been charged did you not understand?
Our policies are clearly stated on our website and also on the online order form. You will find that they are simular to that of most other vendors. Our restocking fee is also less than some. I've discussed the restocking fee thing in the past so no need for me to get into it here. There is also no reason for it to be brought up here because it has nothing to do with this order. There is actually nothing else that needs to be discussed about this order here. You doctor doesn't discuss your medical situation with everyone in the waiting room
I've been in contact with the customer this afternoon.
Have a good weekend!
Our policies are clearly stated on our website and also on the online order form. You will find that they are simular to that of most other vendors. Our restocking fee is also less than some. I've discussed the restocking fee thing in the past so no need for me to get into it here. There is also no reason for it to be brought up here because it has nothing to do with this order. There is actually nothing else that needs to be discussed about this order here. You doctor doesn't discuss your medical situation with everyone in the waiting room
I've been in contact with the customer this afternoon.
Have a good weekend!
Melting Slicks
Joined: Sep 2005
Posts: 2,066
Likes: 0
From: Crofton MD
Sorry, but as a new c5 owner and an addicted mod-a-holic, hearing these several bad takes on TByrne has convinced me to never trust my money with them. Back when I had my T/A, I always trusted Thunder Racing for the way I was treated, and will continue to.