its really going to be difficult for us to split the pairs up unfortunately but if you all want the same blue I am sure you two could work it out.

We are expecting electron blue, Lemans Blue, Nassau Blue and Navy in our next shipment.




Jim

 

What are these tail light seals that I keep hearing about?

 

http://forums.corvetteforum.com/show...1&forum_id=103

Let me know if you still have questions..

Jim

 

veryone...sorry for the extreme delay on the Key Hole Covers. The demand was WAY more than we anticipated. We have closed out a large portion of orders that shipped out last Friday. Everyone that was in the first batch should have their covers this week.

We have less than 20 orders remaining which we are hopeful that they will be closed out this week also.

We will not charge your credit cards until the product ships.

Again, I do appologize and hope everyone will bear with us through this initial wave of orders.

Feel free to call me if you have questions or concerns....

See ya,

Jim Vose
678-464-5476

 

Jim,

How are these orders being shipped? Getting tired waiting for the Brown truck everyday.

Z06_Bob

 

The Key Hole covers ship USPS. No brown truck for the key hole covers.

If you don't get them today, give me a call.

Your's were part of the 1st shipment out.



Jim

 

A disappointing day! Ran out to the mailbox when the White truck came and nothing but bills........ The excitement is gone.

Z06_Bob

 

Bob, I am sorry the package did not arrive today for you. As I mentioned the first batch (which included your shipment) went out and is on the way. other folks are now getting them so it should be there any day now.

If you are not happy with them when they arrive, I will be more than happy to have you send them back for a full refund.

Sorry for the dissapointment today but I do think you will like them once they arrive.




Jim

 

I was so thrilled with the tail light seals, I decided to order a set of these.

Jim - Why must you keep making me spend money!

 

Guys and Gals,

Guess you win some and you lose some...We have decided to discontinue the key hole covers due to supplier issues and quality issues. I do appologize, but until we can get a better solution we will not be accepting anymore orders for the covers.

For everyone that ordered, I will be contacting you individually to give you the option to cancel your order for a full refund, fill your order, or send what you have recieved back for a full refund.

We thought we had a solution in place but it turns out that it was not scaleable for any serious volume.

Again, please accept our appologies and expect a personal email to everyone that has an outstanding order later tonight.

Thanks all,

Jim Vose
Southern Car Parts

 

A real class act by Jim in handling a problem and difficult situation! Best of success in finding a new supplier and in your ongoing business.

Z06_Bob

 

Just to keep everyone in the loop on our first "product recall"

Here is the letter we sent to all Key Hole Cover customers.

To make it easy, everyones money was refunded regardless of whether we sent the Key Hole Covers or not. If they already got the covers, they can consider them a "free-bee" on our behalf.

Thanks for everyone's support....

Jim

**********************
Dear Southern Car Parts Customer,

Unfortunately, we have experienced some issues with our newly announced Key Hole covers due to supplier responsiveness and quality issues.
We take great pride in being responsive to all of our customers and it has become apparent that we will not be able to meet these standards with
our current supplier.

If we have not shipped your covers then your card will not be charged and your order will be cancelled. If your covers have been shipped (appox 30 were shipped last Saturday), we will still refund your money to your Credit Card or Paypal account and you can keep the covers since it was our mistake on the supplier choice. If you paid via Paypal, you money will be refunded this week regardless of if you received the covers or not.I do apologize for the confusion and hope that everyone understands that we do not want to ruin our reputation selling a product that we cannot deliver in a timely manner and that has issues with consistent quality.

If you have to have the Key Hole Covers, you can buy them at www.corvetteamerica.com (same product as we were selling, at a higher price)

If you did already receive your covers, feel free to keep them "on the house".

Again, please accept our apologies and if you have any additional questions, please let me know.

Thanks

Jim Vose and Ken Marks
Southern Car Parts

 

Sorry about your supplier issue Jim and I commend how you're handling the situation.

 

Class Act Jim, you rarely hear of a business running things this way!

I don't know you or your business as I just picked up my Z back in Feb...to be honest I sort of snickered at the whole "key hole" cover as I've spent most of my 7 years on this Forum over in C-3 land...we get a kick out of color matched shifter covers and the like that the C5 crowd considers a must-have.

However, I'm an entrepreneur myself and I'll keep an eye out for your other products...we'll do business yet.

 

Thanks!!!!

Jim