Update...Need your advice

GM has now decided to send a field engineer to evaluate the car, to see if it is close to other vehicles like it. The time/date of this meeting is indefinite.

1. I am entirely frustrated that someone can arbitrarily decide when a car is in spec?? I guess GM feels it is acceptable to have a $50k car that whines / vibrates??

2. These evaluations are based on the convenience of GM, not the owner. Right now Customer Service is telling me they have no update and they don't know when they will have an update...

I have a Lemon Law Case in TX - Should I just file it ?

Please give me the details on your GM Buy Back experiences.

I have a GM vehicle with 12k miles, less than a year old. Issues have been reported since approx 6k miles.

One dealer made repairs, issue has returned on replacement part.

Other complaints were previously addressed as "normal operation." Second dealer now acknowledges concerns as present, but potentially inherent to this make/model.

Regarding Buy Back...

1. How did the process get started?
2. Who initiated?
3. Did you have to get an attorney?

This is not a Vette, but has the same engine.

 

my wifes envoy was in to the dealer 12 times before they bought it back. We call GM and started a case # and from there they loged the time it was in the shop and what it was in for... you will have to look up the lemon laws for your state to see what they call a lemon.

-buy back took about a 3 weeks to complete
-we called GM first
-no we didn't need a attorney are case was very clear
-no you don't have to buy the same car or suv or even a GM product but we did

We bought a Traliblazer SS and have never been happer hell even I love the thing!

 

Thanks for the response...

I have a case# with GM Customer Service. Did you demand a Buy Back, or did they suggest that as an option?

How much were you given for the car? Did you have to pay for the miles driven? Ideally, I would love to see a replacement of collateral on my current Smart Buy.

 

It wasn't a Corvette, but I had a showroom new 99 Trans Am and I did a lemon law buyback on.

Essentially, from day 1, the car had problems. From the A/C not working (bad compressor, day 1) to the transmission going out three times (T56, 5th gear synchros failing) to a failed axle seal, the car spent a solid 30 days in the shop over the course of 8 months.

After the tranny went the third time at the 8 month point (and approx 10K miles) I said enough is enough. The dealership refused to do a buyback based on "the problem hasn't happened a fourth time yet" until I whipped out a printout of CA's lemon law, slapped it on the managers desk and said "Perhaps not, but I have documented proof that the car has spent 29 days in the service dept. and I know for a fact that you can't turn around a transmission build in a single day." The guy owned up, said OK, we'll buy it back, you'll get a call from our regional manager within a week.

Got the call, and less than two weeks later turned in the car for a full refund minus usage to the point of the first service, at 256 miles.

Study up on your state's lemon laws, it helped me out.

*Cliff Notes*

1. Process was started by multiple vehicle failures and extended time in the shop.
2. I Initiated the buyback.
3. I did not have a lawyer.

 

TX Lemon Law only requires a condition exist and repairs be attempted 4 times without resolution.

 

we also got a full refund + are trade in value that bit them in the *** - minus usage to the point of the first service, at 36 miles

 

back in 91 i bought a beautiful red berreta gtz with the quad 4 engine. great car, handled terrific (compared to an 81 honda prelude) the new car had a constant pull to the right, the dealer replaced the tires, relaced the rims, replaces the stearing rack, aligned the car 3 different times and the car would always pull right. even if you were on the left hand side of a road where the angle would normally guide the car left, it went right- coasting not due to torque steer. i drove the car for a total of 3 weeks in a 4 month period, the other times it was in the dealer for work. finally a gm from the cherry hill plant (nj) flew down to evaulate the car. he determined that the car had a problem which they could not identify or correct so gm bought it back. for my inconvience they paid me all of my money back and to keep me happy offered me the ability to buy another gm car at true dealer cost-gm holdbacks. believe me i was looking very hard at a 91 l98 corvette but i could not swing the difference in financing. i would up getting a 91 mustang gt. all in all it was a tough experience for a true first time car buyer....

 

Open a case with GM - they'll likely assign a district service manager to it. I had them buy back my 97 C5 which I bought used. If you have your problems documented (I had monthly problems), they really won't have an argument, especially if you are protected by lemon laws (none here in Canada, so it was all negotiation for me).

They did ding me for usage at about 40 cents per mile, which I argued, so be weary of them trying to use a number to depreciate the car.

If you have lemon laws you're laughing. If not, its negotiation time...I stated that I don't mind being a satellite research facility, but I should be compensated for it (hahaha)...then gave them the pitch of "sell the car, and never buy another product from them again", or "sue them for selling a flawed vehicle" (total bluff as I had no case, especially since I bought the car used and no lemon laws) and finally "give them an opportunity to set things straight as this was an early production vehicle and QA was still happening". They liked the third option and I pitched that I want it at GM cost when they hit me for the depreciation on the one they were buying back. My argument was that they had already made margin on the car that I bought and they are simply replacing it and I should not be required to pay margin (even dealer cost) as a result as it would be double dipping by GM...they bought it...I went from a 97 with 46,000km into a new 00 for a couple of grand (deal of the century for me!!!)...I also learned the size of margin in the car after it gets to the consumer...about $18k Cdn after tax on mine (including GM margin and dealer margin)!!!

Anyways, hope this helps and sorry to hear about the hassle though.

 

If your car is 2001 , I don't think you have a prayer. The lemon law is 3 times with the same failure, but thats New York other states differ. Good luck

 

A gentleman in my club, Jim, just bought a red C6 convertible. The paint has spots in it that no wax or compound will take out. He called the dealership where he traded in his 2001 convertible. The salesman gave him a name of someone at GM. He called the guy. The guy said "Are you happy with your car?" Jim said "No". The guy said "Then neither am I, we will send you a new one". Jim asked him to wait until the 2007 models are shipping, and the guy said "Fine". He is driving his car, until the 2007 comes in.

No case numbers or anything, just one phone call.

 

You need to check the Lemon Law for your state to get the details.

From a quick check of the net for Texas...

• 4 repair attempts or 30 days out of service. 2 repair attempts for a serious safety hazard.
  
• Express warranty period or 1 year, whichever occurs first.

Other than that all I know is that you need to initiate it.

Good luck

 

I'll take that name...

 

Its an 05

 

My first response to that is , I don't beleive it. GM is willing to replace a car due to some spots in the paint, but I'm having to jump through hoops to get GM to do something about my Piston Slapping, Knocking LS1. Go figure.

 

Ttt
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