GM goodwill policy??
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5th Gear
Joined: May 2005
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GM goodwill policy??
I've seen a few folks mention that they had repairs done by the dealership and it was covered by goodwill. How do you get that done? Do all dealerships do it? Is there some kind of policy or is it a case-by-case basis?
Melting Slicks
Joined: Dec 2004
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From: The second childhood is the best one of all.
Dealerships have a little authority to stretch the warrantee to cover stuff for longtime customers. I got my tranny case plate replaced under warrantee even though the car was 8 months out of warrantee. I've been doing business at the same place for many years and know the service manager by first name. There are limits on what can be done. Good luck.
Le Mans Master
Joined: Mar 2006
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From: Arizona
Originally Posted by sailohio
Dealerships have a little authority to stretch the warrantee to cover stuff for longtime customers. I got my tranny case plate replaced under warrantee even though the car was 8 months out of warrantee. I've been doing business at the same place for many years and know the service manager by first name. There are limits on what can be done. Good luck.
I, too, received a post-warranty goodwill repair from a Chevy dealership I have done business with for over 14 years.
Race Director
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My dealer does the same thing. I give him all my cash businees along with warranty work, so they throw you a bone from time to time. Like free Synth oil changes
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I've had my dealer do a few things on previous cars that were out of warranty by just a little mileage. It really just comes down to the individual dealer if they want to do this.
