[Z06] Carvaggio customer service
Thread Starter
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Joined: Jul 2005
Posts: 90
Likes: 0
From: Dubuque Iowa
Carvaggio customer service
I am wondering if anyone else has had trouble with customer service from Carvaggio. Had a 2003 Z06 convertible conversion and interior upgrade in 2003. Have moved since then and lost the receipt and now have sold the car. The new owner would like documentation of the work.
I have contacted Carvaggio SEVERAL times. They keep saying they will send me a copy of the paperwork - it has been weeks but still nothing. I have even talked to John Carvaggio directly and still no paperwork (via e-mail). The new owner is starting to doubt I had Carvaggio do the work as I cannot provide the papers.
Has anyone else had issues with them? Any suggestions?
FYI - the work Carvaggio did on the car, and their service at the time was fantastic.
I have contacted Carvaggio SEVERAL times. They keep saying they will send me a copy of the paperwork - it has been weeks but still nothing. I have even talked to John Carvaggio directly and still no paperwork (via e-mail). The new owner is starting to doubt I had Carvaggio do the work as I cannot provide the papers.
Has anyone else had issues with them? Any suggestions?
FYI - the work Carvaggio did on the car, and their service at the time was fantastic.
Instructor
Joined: Mar 2006
Posts: 147
Likes: 0
From: Snohomish WA
Personally, I don't consider this bad customer service since the work was done several years ago and you were happy with the result. Like you, maybe they don't have the paperwork or its archived somewhere. Let the new owner contact them with the vin #. If he doubts you then its his problem for buying the car without the documentation. Buyer beware.
Safety Car
Joined: Apr 2003
Posts: 4,251
Likes: 7
From: Woodbridge Ontario
Originally Posted by EBMR02Z
Let the new owner contact them with the vin #. If he doubts you then its his problem for buying the car without the documentation. Buyer beware.
If it was done years ago, it won't be easy to find.
The buyer of your car can alway's call John Caravaggio himself to confirm, if he has any doubts.
Melting Slicks
Joined: Feb 2002
Posts: 2,148
Likes: 1
From: GA
Having dealt with them a couple of times (from afar) I have observed that John and co. spend very little time in the office or on the computer. The work they do is very labor intensive and I perceived that more time was spent on the shop floor doing the work than on the correspondence side. Not a bad trade-off if they are working on something for you as the quality outshines the effort and time. Be persistent- I'm sure John will get the documents for you or at least give you some type of written confirmation that it was his work. 
Le Mans Master
Joined: May 2005
Posts: 6,366
Likes: 249
From: Fort Lauderdale, Florida
This is not a knock on John. It's just typical, not bad. He is always very busy. I needed a receipt for spoilers I bought from him. It took a while but I did eventually get them. Just be patient. He's a very hands-on shop owner.
Race Director
Joined: Sep 2001
Posts: 13,292
Likes: 0
From: Hockessin Delaware
Originally Posted by TOOGECKO
Having dealt with them a couple of times (from afar) I have observed that John and co. spend very little time in the office or on the computer. The work they do is very labor intensive and I perceived that more time was spent on the shop floor doing the work than on the correspondence side. Not a bad trade-off if they are working on something for you as the quality outshines the effort and time. Be persistent- I'm sure John will get the documents for you or at least give you some type of written confirmation that it was his work.
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