* * * * Autozone - Sucks Big Time * * * *
Thread Starter
Safety Car
Joined: Jan 2005
Posts: 3,675
Likes: 58
From: Hayward (Bay Area) CA
Originally Posted by silverbullit99
That sucks,, but unless the charger was in a ' not used ' condition , I can't see them taking it back. Would you want to buy an item that the box has been opened and appeared used? It seems as a loss for now but keep it,, you will need it once in awhile. Stay kool !!
It was still packed like a new box. How can 2 clamps get a "used" look, but just clamping on to the battery? Its simple, clamp on, clamp off. Nothing installed 
.. Dang, I wish you guys would understand what I'm saying... 
Last edited by Vette_Fan; Aug 8, 2006 at 11:55 PM.
Burning Brakes
Joined: May 2006
Posts: 1,101
Likes: 1
From: Dripping Springs Texas
Wait a second.. you hooked it up to the battery, but the battery didn't charge right? Sounds like a problem with the charger to me. Riiiight? I'd go through every charger they had until they stopped giving them to me and gave me my money. 
Thread Starter
Safety Car
Joined: Jan 2005
Posts: 3,675
Likes: 58
From: Hayward (Bay Area) CA
Originally Posted by Hatdude
Wait a second.. you hooked it up to the battery, but the battery didn't charge right? Sounds like a problem with the charger to me. Riiiight? I'd go through every charger they had until they stopped giving them to me and gave me my money.
Now that's exactly what I should've done..
Team Owner
Joined: Mar 2006
Posts: 27,567
Likes: 99
From: San Diego
Originally Posted by Hatdude
Wait a second.. you hooked it up to the battery, but the battery didn't charge right? Sounds like a problem with the charger to me. Riiiight? I'd go through every charger they had until they stopped giving them to me and gave me my money.
I'm all for this approach.
To all the guys ripping on the thread creator, it's a matter of principle that bothers us. Ever heard the term, the customer is always right? Ever heard about customer satisfaction? If the business cannot make it's customers happy, has to lie to make a sale, or is not willing to tell the customer the full truth about products they stock, or their return policies, those businesses do not last long in the days of Autozone, Kragen, Napa, etc. It's a dog eat dog world and I doubt this sales person will be employed there very much longer, short of a complete attitude adjustment to how she deals with customers.
This coming from someone who works in an aviation parts industry where customer satisfaction is KEY to our continual success.
Drifting
Joined: Jan 2004
Posts: 1,987
Likes: 0
From: Orlando FL
Cruise-In VI Veteran
Originally Posted by JustinStrife
My friends we have a winner.
I'm all for this approach.
To all the guys ripping on the thread creator, it's a matter of principle that bothers us. Ever heard the term, the customer is always right? Ever heard about customer satisfaction? If the business cannot make it's customers happy, has to lie to make a sale, or is not willing to tell the customer the full truth about products they stock, or their return policies, those businesses do not last long in the days of Autozone, Kragen, Napa, etc. It's a dog eat dog world and I doubt this sales person will be employed there very much longer, short of a complete attitude adjustment to how she deals with customers.
This coming from someone who works in an aviation parts industry where customer satisfaction is KEY to our continual success.
I'm all for this approach.
To all the guys ripping on the thread creator, it's a matter of principle that bothers us. Ever heard the term, the customer is always right? Ever heard about customer satisfaction? If the business cannot make it's customers happy, has to lie to make a sale, or is not willing to tell the customer the full truth about products they stock, or their return policies, those businesses do not last long in the days of Autozone, Kragen, Napa, etc. It's a dog eat dog world and I doubt this sales person will be employed there very much longer, short of a complete attitude adjustment to how she deals with customers.
This coming from someone who works in an aviation parts industry where customer satisfaction is KEY to our continual success.
i agree 100% that the guy should get the refund. the girl dropped the ball, and yes, they have to eat this one.
the "customer is always right" thing is BS. just another example of how the world is so screwed up. why is the customer always right?? why is it ok for a company to make us a product we NEED, so we can buy it, use it, then bring it back to get our money back?? what good is that for the company who is supplying us?? why is it ok for them to take a loss?? oh wait i know.... because the customer was right, and that makes it ok.
unfortunately you are right, but it really is a shame. and honestly, do you think the girl cares?? she is making $8 an hour. she will just move on to the next job. and for everyone who doesnt know.... just because someone works at autozone/pepboys/advanced doesnt mean they know ANYTHING about cars.
Last edited by C5 KIDD; Aug 9, 2006 at 12:56 AM.
Le Mans Master
Joined: Aug 2003
Posts: 9,298
Likes: 4
From: American Canyon Lethal Injection
The statement you made quote
"She just flipped and said, "You installed it". Its like you buy a software, install it on your computer, and then try to return the CD, but you stilll have the software installed on your computer."
She may have come to AutoZone from Best Buy..
"She just flipped and said, "You installed it". Its like you buy a software, install it on your computer, and then try to return the CD, but you stilll have the software installed on your computer."
She may have come to AutoZone from Best Buy..
Originally Posted by Vette_Fan
Dude, it was exactly the same as I bought. It wasn't in the "used" condition. If I had not told her the truth that tried it on my battery, she wouldn't have known. But I said it plainly, that I hooked it up to the battery, and its not charging, looks like I need a battery, not this. She just flipped and said, "You installed it". Its like you buy a software, install it on your computer, and then try to return the CD, but you stilll have the software installed on your computer. THIS situation is different. I'm returning it, I have no installation trace of it at home. It was still packed like a new box. How can 2 clamps get a "used" look, but just clamping on to the battery? Its simple, clamp on, clamp off. Nothing installed .. Dang, I wish you guys would understand what I'm saying...
It was still packed like a new box. How can 2 clamps get a "used" look, but just clamping on to the battery? Its simple, clamp on, clamp off. Nothing installed .. Dang, I wish you guys would understand what I'm saying... 
Le Mans Master
Joined: Aug 2004
Posts: 5,019
Likes: 2
From: Russellville, Kentucky 1967 Sting Ray & 2001 C5
Originally Posted by jrose7004
You really thought that they would let you use something and then take back used merchandise? I wouldn't expect any store to do that.
especially anything electrical/electronic... 
Team Owner
Joined: Mar 2006
Posts: 27,567
Likes: 99
From: San Diego
Originally Posted by C5 KIDD
i agree 100% that the guy should get the refund. the girl dropped the ball, and yes, they have to eat this one.
the "customer is always right" thing is BS. just another example of how the world is so screwed up. why is the customer always right?? why is it ok for a company to make us a product we NEED, so we can buy it, use it, then bring it back to get our money back?? what good is that for the company who is supplying us?? why is it ok for them to take a loss?? oh wait i know.... because the customer was right, and that makes it ok.
unfortunately you are right, but it really is a shame. and honestly, do you think the girl cares?? she is making $8 an hour. she will just move on to the next job. and for everyone who doesnt know.... just because someone works at autozone/pepboys/advanced doesnt mean they know ANYTHING about cars.
the "customer is always right" thing is BS. just another example of how the world is so screwed up. why is the customer always right?? why is it ok for a company to make us a product we NEED, so we can buy it, use it, then bring it back to get our money back?? what good is that for the company who is supplying us?? why is it ok for them to take a loss?? oh wait i know.... because the customer was right, and that makes it ok.
unfortunately you are right, but it really is a shame. and honestly, do you think the girl cares?? she is making $8 an hour. she will just move on to the next job. and for everyone who doesnt know.... just because someone works at autozone/pepboys/advanced doesnt mean they know ANYTHING about cars.
Personally, I would have probably not attempted to return the battery charger as I do not own one, and there's always a need for such tools when you spend any mechanical time working on vehicles, but the principle of the argument, would make me go out of my way to return it, to prove a point to the sales person. In which case, I would probably buy the battery charger from another sales clerk, or from another store altogether.
I hope this issue is resolved with as little pain on both parties as possible, and will end my posting in this thread, as I have stated my ******* opinion and have nothing further to add to this discussion.
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Thread Starter
Safety Car
Joined: Jan 2005
Posts: 3,675
Likes: 58
From: Hayward (Bay Area) CA
Originally Posted by Silver Z06 Driver
How many HP can you get from an installed battery charger???
Race Director
Joined: Apr 2005
Posts: 11,556
Likes: 52
From: SoCal Twin Turbo, Any Questions?
St. Jude Donor '06-'07
yeah i just went to one to get a t connecter for my pcv system, i asked where i could find the t connectors and he was not helpfull at all, crappy sustomer service
Burning Brakes
Joined: Nov 2004
Posts: 993
Likes: 0
From: PA
Originally Posted by silverbullit99
..... but unless the charger was in a ' not used ' condition , I can't see them taking it back. Would you want to buy an item that the box has been opened and appeared used? ...
chill out
Race Director
Joined: Apr 2005
Posts: 10,179
Likes: 2,306
From: Wesley Chapel, FL Las Vegas, NV
Originally Posted by Silver98
Yea, I just bought a pair of jack stands at Pep Boys yesterday. The box had been opened, crushed and who knows what else. But I didn't think 3 ton jack stands could be hurt by using them (er, installing them) once!
chill out
chill out
Le Mans Master
Joined: Jul 2004
Posts: 5,865
Likes: 6
From: Saraland Alabama
St. Jude Donor '11-'12-'13-'14-'15-'16
I suggest you keep the charger. I have one I bought 25 years ago and it was used for almost ten years straight when I was into Bass fishing. For the last 15 years I have used it countless times on various things like the RTV, the riding mower, my truck, my Vette, my son's vehicles, my wife's car etc.
After getting a basic set of hand tools, I would say that a battery charger is probably the next most important and indispensible tool you could have in your lifetime collection of tools. I have a basement and garage full of tools but I would willingly part with most of them before giving up my battery charger.
I do however now have a trickle charger that I keep on my Vette as it is a garage queen (weekend driver only). If the charger you bought is the top of the line charger, it probably has the trickle charge feature on it. Keep it and be happy!
After getting a basic set of hand tools, I would say that a battery charger is probably the next most important and indispensible tool you could have in your lifetime collection of tools. I have a basement and garage full of tools but I would willingly part with most of them before giving up my battery charger.
I do however now have a trickle charger that I keep on my Vette as it is a garage queen (weekend driver only). If the charger you bought is the top of the line charger, it probably has the trickle charge feature on it. Keep it and be happy!
Race Director
Joined: Mar 2001
Posts: 11,405
Likes: 26
From: Whippany NJ
CI 6-7-8-9 Veteran
St. Jude Donor '08-'09
NCM Sinkhole Donor
Originally Posted by Vette_Fan
Can you READ ?
Thread Starter
Safety Car
Joined: Jan 2005
Posts: 3,675
Likes: 58
From: Hayward (Bay Area) CA
Originally Posted by Ikester
yes and I will laugh my azz off if you do return it and then your battery died again. Oh well, theres always Autozone to get a charger then return it because the sales girl said you can.
. Once we grow out of it, we can see the issue is something else though. It was never my intention to get a high end charger. I wanted a battery, but since Autozone batteries were around $40-$60, she adviced I get the $70 charger (which actually begin at $20). She was in for making a decent commission after she found out the battery was on a Corvette. I guess she was trying to keep her Sales numbers high that day. Anyways, as many have suggested here that I should get a trickle/battery charger, I will. They usually come for under $20. And I can get them from Walmart, where service is better. SO, humor us some more man.. We need to keep that humor alive in any situation anyways...and you're the man for the job...
Thread Starter
Safety Car
Joined: Jan 2005
Posts: 3,675
Likes: 58
From: Hayward (Bay Area) CA
Originally Posted by Silver98
Yea, I just bought a pair of jack stands at Pep Boys yesterday. The box had been opened, crushed and who knows what else. But I didn't think 3 ton jack stands could be hurt by using them (er, installing them) once!
chill out
chill out
Exactly. And this box was exactly the same in new condition with everything in it. If I had not told her the truth, there's no way she would've known. I could've said, I didn't use it, didn't need to. That's it. But she was already in a bad mood when she saw be bring it in the store for return. She knew, she's gonna get her commission reversed or something... So, she came off in a bad and rude manner to begin with, after making me stand at the counter for 5 minutes, while she was simply cleaning the counter, and not attending to me.
Anyhow... I realize things happen, but this is not an acceptable way of doing business in today's day and age, when we can buy everything from Ebay and other online sites.